TrustLink News for Ecost.com

Colton S. posted a review

Sat, 14 Jul 2012 00:00:00 GMT

Ordered an item at a lower price advertised on the web site. Got confirmation e-mail ect... order went through. Got a call the item was out of stock on a PNY SSD and my order was cancelled. I checked back to the site and not only was the item IN stock but the price was doubled. I quote First Call "The item you ordered was exhausted and we cancelled your order." Ok no problem After checking the site for the item being in stock and price doubled Next Call "Yes that is what i was trying to say.... Read More »

Brian H. posted a review

Sat, 13 Aug 2011 00:00:00 GMT

First off it took 1 month for delivery when these days most online retailers deliver within a week. Second the 128.64 $$$ Magellan 1700 GPS did not work. Third took one month to get an RMA. I sent back same day and still have not received a refund 3 months after my purchase... They claim world class customer service, I have received the worlds worst customer service. NON SERVICE do not buy from these guys... Read More »

Dave W. posted a review

Fri, 01 Jul 2011 00:00:00 GMT

I have been contacting Ecost for about 1 month. I can not get them to send me the LABEL and RAI so I can send back the broken netbook I was sent. I call once every 7 days. Each time I am promised a label and RAI. I have been promised it is escalated but nothing sent to my email. I finish calling again today and given the same information that I will be sent by email the label and RAI. I can not get reimbursed until they provide me with this information and receive the netbook back. I have... Read More »

don h. posted a review

Wed, 25 May 2011 00:00:00 GMT

Not to happy with the customer service.Tried repeatedly to get some cooperation when they sent me a product that was NOT the same as what I ordered. They stalled and stalled, telling me they would send me an RMA# and prepaid label to ship it back. Still waiting for that. Seem to be using delay tactics to make me go away. " UPDATE " - Soon after I submitted this complaint I was contacted by Ecost and told that the RMA# and prepaid label would be sent to me within... Read More »

SHANKER B. posted a review

Fri, 01 Apr 2011 00:00:00 GMT

I buyed a laptop from ecost. They sent me defective one. Talking to them to return back. I would think twice before I buy again from ecost even if price is low. Read More »

Janet W. posted a review

Thu, 13 Jan 2011 00:00:00 GMT

I purchased two items that ended up being shipped seperatly. I received one of them, but the other according to ups tracking was damaged... the box was empty and they discarder it. I have contacted ecost.com four different times to resolve this matter to no avail. They are not going to work with any body to fix any problem they create.They wanted me to get a LDI numbeer from UPS, so I called UPS and they told me there was no LDI number for this package. While on the phone with them I learned... Read More »

Melissa J. posted a review

Mon, 10 Jan 2011 00:00:00 GMT

I thought I was getting a deal, I ordered a netbook at a great price on Dec 30,2010..I received it by Jan 2, 2011..I was so excited, until I hooked it up, and realized half of the keys did not work, well that made it useless to me..So I call ecost the next day (Jan 3rd), they tell me they have to send it to a board to be approved for replacement..It was approved for replacement, so Im waiting for my return label that 3 people told me would be emailed to me so I didnt have to pay for return sh... Read More »

John F. posted a review

Mon, 03 Jan 2011 00:00:00 GMT

After purchasing a 42" Vizio LCD TV at wal-mart on black Friday, I returned home to search the TV options i might have online. I found that e cost had the same TV, for $100 cheaper, and it was 120Hz, rather than 60Hz that I bought. Of coarse I purchased the TV from e cost and returned the one to wal-mart. 9 days later, my account still did not show that the TV had shipped. I called e cost who informed me they canceled my order because of billing problems.(my brother paid with his card, and it... Read More »

Dusty S. posted a review

Mon, 27 Dec 2010 00:00:00 GMT

eCost WILL NOT TAKE RETURNS OR CANCELLATIONS. I ordered a router on eCost on December 15th, 2010 at 1:30pm, and found it for a better price within 10 minutes, so I immediately called to cancel my order. At 1:40pm they said they would attempt to cancel the order, but couldn't guarantee that the warehouse would receive the notice in time (which is weird, since it had only been 10 minutes). I asked if I could return the item when I received it. The service rep said yes. I received the item and... Read More »

Roger C. posted a review

Mon, 29 Nov 2010 00:00:00 GMT

I purchased a 46" Sharp Aquos LCD TV (refurbished) on 11/13. The set was delivered on 11/17 & worked perfectly when I hooked it up & turned it on for about five minutes. I turned it on again the following day & after a half hour the picture became bright for a moment & then the screen went blank. Sound cut out after turning the set off & on & the green power light started blinking. I contacted eCost customer service immediately & was told an RA would be issued within 48 hours. After not recei... Read More »

jennifer l. posted a review

Tue, 16 Nov 2010 00:00:00 GMT

i just ordered an apple ipod 5th generation from ecost. it said it is on temporary backorder. sunday night a customer service rep called to get my shipping address again. i asked her if that meant they now have the ipod. she said yes and it was being shipped. this was after i emailed saturday and wanted to know if they were actually going to get these back in stock. they replied today and told me to call. i called my bank and the cost of the product has been deducted from my account. the pers... Read More »

James B. posted a review

Thu, 21 Oct 2010 00:00:00 GMT

The government should investigate this company. It appears that they fraudulently list backordered items as "IN STOCK" on the website. I found a laptop that is listed as in stock on the company's website. I received the confirmation for the order saying that the item is now BACKORDERED. However, when I search for the exact item on the company's website it stills shows the item as "IN STOCK". How can it be backordered for my order, yet still shows "IN STOCK" on the website! I see that other cu... Read More »

Matthew P. posted a review

Mon, 11 Oct 2010 00:00:00 GMT

I ordered a Denon avr990 from ECOST on 10/01. I received it on 10/04. Very Fast shipping was a plus and them main reason for giving them 3 stars. When I hooked up the receiver I got no sound. I have hooked up over 15 receivers for myself and friends. I read the procedure on their website so I called denon. I went through the steps with the tech and it was found to be defective and I was issued a reference number. I called ECOST and spoke with a rep pretty quickly. They said their return depar... Read More »

T S. posted a review

Fri, 24 Sep 2010 00:00:00 GMT

DO NOT SHOP HERE!!! I ordered a 40" Led tv on 9/4/10 and it was supposed to be delivered in 3-5 business days, that didn't happen, so I called the customer service department and the rep called the delivery company and they said they hadn't even unpacked the item yet, so needed another week to get it unpacked for delivery. That made me a bit iffy and I wish I had followed my instincts because once the tv was delivered, I hooked it up and tried to enjoy using it, but to my dismay the volume w... Read More »

Patricia A. posted a review

Wed, 07 Jul 2010 00:00:00 GMT

DO NOT SHOP HERE! THEY ARE NOT AS GOOD AS THEIR WORD...EVEN THO YOU HAVE TO BE! STARTING LAST YEAR WHEN I WANTED TO CANCEL MY PLATINUM MEMBERSHIP; 1/2 HR LATER THEY SO "NO WAY". NOW I ORDERED A CAMERA & THEY SENT A THERMOSTAT. BOTH HAD SAME #. (my fault???) SO, NOW THEY WON'T SEND A NEW CAMERA THAT IS IN STOCK OF SAME QUALITY. JUST A DELAYED REFUND. Read More »

Michael C. posted a review

Sat, 19 Jun 2010 00:00:00 GMT

I would not recommend doing business with eCost.com. I purchased a Sony PRS-300 ebook reader on June 14th. It arrived quickly, however, I received a broken unit. I immediately emailed eCost. The following morning I also called and spoke with a seemingly helpful customer service representative who indicated the issue would be referred to the returns department and they would email me most likely the same day with return labels. Instead, I received an email reply telling me to contact Sony for... Read More »

Dawn S. posted a review

Sat, 15 May 2010 00:00:00 GMT

Best customer service I have ever received. I made a purchase back in Dec. and it did not work. I first contacted Ecost and they referred me to HP. Needless to say that HP was very UNHELPFUL so I again called Ecost and spoke with Linda Porter who went above and beyond to get my item repaired. I would recommend Ecost to anyone. Again I can't thank Linda enough. Read More »

SONYA J. posted a review

Wed, 05 May 2010 00:00:00 GMT

I ordered my son a mp4 player from them, it came to me defective it took them 5 days to respond and tell me to contact the vendor. I did, filled out the form and the vendor never called or sent me the proper information on how to return defective products. I call ecost again requesting a refund, they won't give you a refund, but told me they would escalate the issue and get back with me in 3 -4 business days - so a whole nother week. Most companies have the 30 day return policy - but it seems... Read More »

toby t. posted a review

Fri, 16 Apr 2010 00:00:00 GMT

DO NOT PURCHASE FROM ECOST.COM I first called Ecost.com (1-877-888-2678) on 4/12/2010 to verify that the items were indeed in stock like their website showed. I talked with a representative and he assured me that they were in stock. I called back the same day and placed an order over the phone. I ordered a Digital Sound Projector-Black part # YMH YSP-5100BL and a Pedestal Stand for TV/Soundbar part # YMH YTS-T500. I was told the items were in the warehouse and would be shipped out within th... Read More »

Samuel F. posted a review

Mon, 05 Apr 2010 00:00:00 GMT

*BUYER BEWARE* This was my first purchase from Ecost.com and I was really excited because they had the lowest price on an espresso machine that I have had my eye on for awhile. On 03/15/2010 I purchased the Cafe Roma espresso machine on Ecost.com (http://www.ecost.com/Detail.aspx?edp=48813650). This was a refurbished machine, however it was at least $50 cheaper than any other advertised price on the Internet for the same refurbished product. I was excited not only because they had the item... Read More »

Ashanda W. posted a review

Wed, 31 Mar 2010 00:00:00 GMT

eCost.com is pretty much a rip off, especially when it comes down to their premium platinum membership. I purchased a membership on 3/29/2010. My membership didn't work within 15 min as the website had stated so I called customer service. Customer service was horrible, I could hardly hear the guy and on top of that he kept me on hold for over 30 minutes. He told me once I was able to log in to my account my membership was activated. How about every time I tried to order something from the pla... Read More »

Sahir Z. posted a review

Thu, 18 Mar 2010 00:00:00 GMT

I bought an external hard drive at Christmas as I wanted to be able to move large files of my computer and that ability to stream my music collection to my computer at work. The product description on the eCost.com website did not state that this was not possible, in fact it said the opposite so I contacted ecost and asked for a refund based on inaccurate advertising information on their website. After making me jump through hoops, first saying it was a problem with the hard drive and t... Read More »

S posted a review

Sat, 06 Mar 2010 00:00:00 GMT

I bought a security camera 60 dollars that did not come with a receiver. I found out I had ordered the additional camera instead of the packaged camera that comes with a receiver. The pictures were misleading and I thought they both came with receivers. An honest mistake and figured I could explain what happened and do a simple exchange. I called Ecost.com 6 times to ask for an exchange. They just told me NO, ALL SALES ARE FINAL. One person even hung up on me. What am I supposed to do with a... Read More »

Ray F. posted a review

Fri, 05 Mar 2010 00:00:00 GMT

FRAUD - BEWARE of eCost.com - NO Bargains Here !!! NO RETURN Shipping - upon calling UPS, UPS states that I would have to pay to have the unit picked up. LINDA POTTER is a LIAR and a THIEF. NO TRUE offers for a return despite responses shown below - THEY are lies. LINDA POTTER, GARY GUY, ED - Thieves - WIL NOT ISSUE REFUND OR REPLACE PRODUCT 03/08/2010 I received a TV that was more than 3 years old, discontinued, and in very poor condition. Does not include factory packing, manual, c... Read More »

John H. posted a review

Wed, 03 Mar 2010 00:00:00 GMT

I had purchased a 42" JVC LCD TV and when I had received it the screen was shattered. Along with that there were scratches all over the place. I called for a refund or exchange and in order to get my money back I had to ship them the TV and would receive my money once they received it. In order to get a replacement TV I had to pay for the second TV and still wait to get my refund of the first damaged tv. So in essence at this time Ecost has over $1100 of my money and I have a broken TV and an... Read More »

Roger S. posted a review

Tue, 02 Feb 2010 00:00:00 GMT

I am not sure from which planet the company hires their customer service staff from. Almost all speak with such a heavy accent, it is nearly impossible to understand them. Linda Potter has informed me that I can not get a refund on my platinum membership. The membership was charged to my Am Ex credit card. Once the money for the membership went to eCost, I have tried to order several times from the same card. The orders are refused, due to the fact that I live in Australia and can not enter t... Read More »

Michael C. posted a review

Tue, 08 Dec 2009 00:00:00 GMT

On 12/07/2009 12:15PM EST I ordered what I believed to be the 30-day Platinum Premium Membership, which allows you to decide if you want to be a member. According to the Trial Membership terms and conditions, if you don't cancel before the 30 days is up, eCost.com will bill you for the $39.95 annual plan fee. Well, 2.5 hours later I realized the Platinum Premium Membership was a scam by reviewing the so-called non-existant too good to be true deals. I sent cancel@ecost.com an email to imme... Read More »

Matson B. posted a review

Sat, 05 Dec 2009 00:00:00 GMT

I ordered a Fujitsu T4410 XBUY-003 on November 26th with 2 day shipping. I received the XBUY-002 unit on December 3rd. This is a lesser model with a base processor. I needed the unit for work and was upset about getting the wrong unit. I applied a ZAGG protective cover ($40) before recognizing the difference in model number - which can't be removed and reapplied. I spoke to customer service who asked me to send in pictures so they could investigate. I asked when I would get the replacement a... Read More »

Linda E. posted a review

Wed, 02 Dec 2009 00:00:00 GMT

I purchased a refurbished Dyson DC-17 vacuum cleaner from e-cost just prior to Thanksgiving 2009. Testing out this product it became clear that the vacuum cleaner nozzle does not pull out and detach and so cannot be used, and consequently I cannot use any of the attachments. I called Ecost to request a refund and they informed me that I first had to contact Dyson's customer service, see if they could help me and make sure to get a case number. I called Dyson and they explained how to detach t... Read More »

John W. posted a review

Sun, 22 Nov 2009 00:00:00 GMT

I ordered a refurbished XBox 360 and eCost sent me an 'unrefurbished' XBox that was broken and never worked on in the first place. The first customer service person I worked with kept telling me I had to send it to Plano TX to get it fixed. It took me a week to convince this company that they sent me a defective product and it should be returned to them and my PayPal recredited with the amount. They are extremely difficult to work with and they have outsourced customer service to somewhere in... Read More »

drew m. posted a review

Tue, 08 Sep 2009 00:00:00 GMT

horrible customer service. they dont speak english. they are not willing to help . they sent me a faulty product with no sound and would not give refund. Read More »

Tyler H. posted a review

Sat, 05 Sep 2009 00:00:00 GMT

I purchased a SONY camera listed for sale on ecost as a new item with a manf warranty. It arrived and it was intact worked and even included cables and a book and a driver disc... BUT... it was labeled with a couple stickers that said REFURBISHED! I paid like $40 bucks so it is a good camera and I use it all the time. Then I saw a KODAK DIGI cam and i been eyeballing this camera for a few weeks at stores and I decide to buy it on ecost to save a little cash... Well it arrived after a long de... Read More »

Scott M. posted a review

Fri, 21 Aug 2009 00:00:00 GMT

I had bought several items from ecost with no trouble. The problems begin when you want to cancel an order. I placed an order for a TV. 2 hours later at 10:00pm I decided to cancel the order. It takes ecost 24 to 48 hours for ecost to answer your email. The email I finally got the next day said the order had already been processed so the order could not be cancelled. Even if you cancel the order in a timely fashion, they won't. So be sure of what you want. You're going to get it, even if you... Read More »

anonymous posted a review

Thu, 09 Jul 2009 00:00:00 GMT

Bought a Garmin Forerunner 305, the unit shipped from their center defective. I called in and was told it would take 1-3 business days for them to process a RMA, 5-10 business days for them to receive the defective unit, and then another 10-15 days to ship a replacement, if they had any in stock. They also said they would hold on to the money I sent them during the whole process, meaning I get to pay to not have the product for over a month or that they get to hold on to my money for 3-4 w... Read More »

Jimmy C. posted a review

Wed, 01 Jul 2009 00:00:00 GMT

eCost.com employs deceptive item description to sell refurbished products as a new product. While shopping for a laptop computer, I came across eCost.com. Most other sites I have searched such as shopping.com or buy.com will CLEARLY describe the item as "Refurbished". I purchased a laptop computer on eCost.com thinking it was new. After paying with PayPal, I received an order confirmation. Item description on my order confirmation did not indicate the product to be "Refurbished". I receive... Read More »

Ryan R. posted a review

Tue, 16 Jun 2009 00:00:00 GMT

I have currently been on the phone for 20 minutes with their Customer NO-Service. I notified eCost of a faulty Blu-Ray player I purchased from them on May 29th. I notified them within the 14 day return policy, but did not receive an e-mail back for 4 days putting me 2 days outside the return policy. The e-mail stated to call customer service to have the issue handled. The guy on the phone said that eCost could not do anything for me now because it is outside their return policy and that I had... Read More »

Mary L. posted a review

Fri, 27 Mar 2009 00:00:00 GMT

I have NEVER had a more MISERABLE and FRUSTRATING online shopping experience in the 12 years I have been shopping with internet retailers. On March 9, 2009 I ordered a Westinghouse 26" LCD TV from ECost.com. I THOUGHT it was an AMAZING deal so I also bought the Square Trade Extended Warranty as well. When I got the TV and went to set it up I disvovered that it had NO base with it for the TV to sit on. The screws for the base were in the bag with the remote control and the booklet, but NO BASE... Read More »

Scott w. posted a review

Fri, 06 Mar 2009 00:00:00 GMT

They use baiting type tactics. They have products that are listed for platinum members. If you join the platinum club for 39.95 a year you will then find that any deal that you thought was good has expired so the membership is worthless. When I called the next day to cancel my membership they would not do it. I will dispute the charge on my credit card and not deal with them again. Read More »

Angela B. posted a review

Thu, 08 Jan 2009 00:00:00 GMT

I ordered a Wii system from Ecost.com and thought for the price I was getting a bundle. After I placed the order I immediatley checked to see if I was getting a bundle and it turned out that I was just getting the basic $249 system for almost $100 more. I immediatly called customer service to cancel the order and was told it was already processed for shipment. I am mad that I was overcharged for the system and within an hour of placing sale realized thier horrible "All sales Final" policy. I... Read More »

Carol R. posted a review

Wed, 17 Dec 2008 00:00:00 GMT

Do not use them - no returns on most anything they sell - even a $500 watch that failed in 4 days - customer service hung up on me after I stated they have over 800 complaints here for this very issue. Horrible - we were planning to take this on vacation with us - made no attempt to make this happen. Read More »

andy t. posted a review

Wed, 03 Dec 2008 00:00:00 GMT

After an extensive search for a nice fast color printer, I finally found one, only to make a mistake and order it from Ecost.com. I placed the order and within ten mins I canceled that same order. I also called the company and was told I can not cancel because it was too late. What kind of system does your company have that you can not cancel an order? I didn’t except the ups package and I reported the charge to my credit card. They are trying to charge me for a restocking fee which is someth... Read More »

dd33477 posted a review

Tue, 08 Apr 2008 00:00:00 GMT

I recently ordered two sets of high end Sony noise cancelling headphones from ecost.com. Orders were filled and shipped quickly. Ordering over the telephone was quick and friendly. Upon receipt, I determined that one pair of headphones came with the wrong adapter cable. When you plugged it into the headphone, it fell out; it was clearly the wrong size. I called ecost.com and they said they would ship me the correct cable. Two weeks later, I called to check on the cable, and I was told it woul... Read More »

Jack posted a review

Mon, 25 Feb 2008 00:00:00 GMT

Yes, they are really cheap, sometimes they are the cheapest, sometimes they aren't. However, they sell used (I don't even think they refurbished at all) products and do not tell you on their site (at least for a lot of the products). The one and only order I will ever make with ecost.com came with a missing charger and a different brand wall charger altogether. This on top of missing a couple of other pieces that they have pictured on the site. I can't even power up or charge the item I bough... Read More »

Tim P. posted a review

Fri, 22 Feb 2008 00:00:00 GMT

I purchased a LCD wall mount with a valid rebate. After the purchase I submitted the necessary documents and ecost sent me a denial 8 week later. When I contacted them about returning the unopened wall mount they said I was past the 30 day period for returns and would not provide me a RA#. Linda Potter was not helpful lindap@ecost.com and Gary Guy garyg@ecost.com did not reply. They did get a 1 because it shipped real fast! Read More »

Joe Heugly posted a review

Sat, 19 Jan 2008 00:00:00 GMT

I ordered a Logitech Cordless Desktop Music System (wireless keyboard & mouse, wired speakers). This item was listed as Recertified. The system I received was missing the two AA batteries and two AAA batteries listed under Package Contents on thier web site. It was also missing the Logitech Software CD-ROM listed on the system packaging. The keyboard and mouse were out of the plastic bags, although the empty product bags were still in the box. The keyboard, mouse, and cordless rece... Read More »

kimbee posted a review

Sat, 12 Jan 2008 00:00:00 GMT

I would give ecost.com zero stars, if possible! I ordered a wireless keyboard and mouse. It was supposed to be in refurbished condition, but the sales page for the item said that it would contain all instructions and CDs. The item arrived without instructions or CDs, the box was damaged, there was batteries in the keyboard that were leaking battery acid, and worst of all, THE SERIAL NUMBER WAS SCRATCHED OFF! I keep getting the run-around from different CSRs, none of whom speak clear E... Read More »

C. J. Carter posted a review

Wed, 19 Dec 2007 00:00:00 GMT

I placed an order with eCost with the understanding the item WAS IN STOCK as was indicated on their web page (http://search.ecost.com/?q=belkin+TuneBase+FM+with+ClearScan). The order confirmation email received indicated otherwise. According to the email, ostensibly from 'Gary Guy: President' this item was on back order. I emailed customer service and inquired why the item is listed as in stock when, apparently it is not. Additionally, I provided the hyperlink to the page for their conveni... Read More »

ARB posted a review

Tue, 18 Dec 2007 00:00:00 GMT

I have ordered three Nintendo games from this company. I received two right away, but the third has yet to come. I keep calling them and they state "It will be shipped out today" but when I try to track the order, it still isn't shipped. It was supposed to be a christmas present for my little boy, but I seriously doubt at this point I will ever get it. If they had just told me they don't have it, I maybe could've found it somewhere else and my son wouldn't be disappointed. My emails are unans... Read More »

David Wisniewski posted a review

Mon, 03 Dec 2007 00:00:00 GMT

I want to give a positive review for www.ecost.com. I was having problems logging in to my account on their website. I requested my password as if I had forgotten it. My recorded password was the same as the one they emailed me, so I thought the problem was with their server. I was quite frustrated. I called their help number on the phone, but the phone representative couldn't fix my login problem. Finally, my issue was forwarded to Linda Potter at ecost.com. I talked to her on the phone and... Read More »

Crumwell posted a review

Fri, 09 Nov 2007 00:00:00 GMT

If I could I would give no stars. This company charged my credit card twice for the same items and I had not even received anything. When I called I kept getting the run around and the famous, "I am sorry for you inconvience" crap. They were also not US citizens so "beware". I called three different times and could not understand them everytime. I have since received my merchandice which was a refurbed Game Cube and it look like it had been through all kinds of mess. It was dusty and dirty. I... Read More »