TrustLink News for Care Credit

Sophia M. posted a review

Tue, 13 Nov 2012 00:00:00 GMT

I have also had a bad experience with Care Credit. Many of the things you have said you experienced are as similar to mine that I would have thought I wrote the review. The link to the Federal Trade Commission's consumer complaint form is below. I urge everyone to take a look at it and if it is something you feel is appropriate, fill it out and submit it to the FTC. https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en No one is going to take care of us so we will have to do it for... Read More »

JessicaM M. posted a review

Mon, 06 Aug 2012 00:00:00 GMT

care credit is very misleading. used them and chase in the past and was really unhappy with fees and especially int rate. My doctor just recently told me to use a company called FundMyDoctor.com they are soo much better .i have had many procedures and from experience fundmydoctor.com is one of the best options. hopefully this review will help patients out there who are in need of financing... Read More »

Deanna L. posted a review

Wed, 07 Mar 2012 00:00:00 GMT

Fees after fees after fees! Read fine print and have it reviewed by a legal representative. Customer service less then willing to help. If anyone knows of a class action law suite against CareCredit please contact me....BE Aware!!!!! Read More »

Michelle G. posted a review

Tue, 22 Nov 2011 00:00:00 GMT

As a senior citizen recent cosmetic surgeon patient who had the option of either putting surgical fees on several credit cards, or charging it on one Care Credit card, after explaining to the doctors office my intention of transferring a majority of the charges to lower and/or no interest credit cards after surgery, after making a $3,000.00 balance transfer, my Care Credit $202.00 per month payments stayed the same despite my four phone calls to Care Credit and the doctors office. Use any oth... Read More »

Mae M. posted a review

Fri, 10 Jun 2011 00:00:00 GMT

Beware in using this service. I wasn't watching the due date and we got hit with a $450 %29.9 APR interest fee after one year. The customer service reps are no help, I asked several questions and she said to "Go and ask your service provider" about 6 times. Come to find out info is on the cardholder statement. She was extremely rude & got cocky when I said I will just warn people on line. She said to make sure I spelled her name correctly when I complained about her and started to spell out A... Read More »

Sara H. posted a review

Fri, 27 May 2011 00:00:00 GMT

HORRIBLE, HORRIBLE, HORRIBLE customer service. While I disagree with the horrible interest rate and other sneaky "fees", that was my own fault for not reading the fine print....while at the dentist, in terrible pain, not sure how to pay for the needed treatment. Anyway, my issue is with their horrible customer service. I had a problem when I signed up for the "auto-pay" feature, completely misleading, DOES NOT STATE ANYWHERE IT WILL TAKE A PAYMENT OUT IMMEDIATELY!!! I ended up making two paym... Read More »

Vicki W. posted a review

Thu, 24 Mar 2011 00:00:00 GMT

I am very dissastisfied with my experience with GE Money. The website offers no physical address to which correspondence can be directed. The telephone services are not user friendly if the user wants to speak to a customer representative. The customer representative was obviously in a foreign country. He could not understand me and I could not understand him. The APR on this card is 29.99% which is exorbitant, even though I have never been late with a payment for the duration of my account.... Read More »

Penny G. posted a review

Wed, 23 Mar 2011 00:00:00 GMT

Has anyone had had an issue with GE CareCredit and their website'S auto-pay option? I turned off my autopay thinking it would turn off the next month's due date (initially wanted to increase payment amount). Unfortunately, it turned off during the same month, and caused my payment to be late, and my being charged a $25.00 late fee. I spoke to the customer services rep, and she explained that the autopay turns off immediately, and it takes affect the next billing due date to turn on autopay. W... Read More »

susan h. posted a review

Thu, 17 Feb 2011 00:00:00 GMT

Well, there are too many details to go into but I have experienced all of them that the other people have described. The no interest for 6 months...but conveniently they didn't receive the payment so now we have to pay it. I have tried to make my payment on line but have been referred to the Fraud Dept. Much, much more to go on about!!! VERY FRUSTRATING!!! So if anyone gets a Class Action together...Count me in!!! They are terrible! I am seriously thinking about getting a loan from somewher... Read More »

Desirey L. posted a review

Sat, 05 Feb 2011 00:00:00 GMT

My issue is that I cannot get a hold of someone to discuss my account. Yes, it may be a weekend, but a Friday error that doesn't show up until Saturday cannot be resolved or even discussed until Monday. There isn't an email address in the contact or tied to ones account. So if you are proactive in catching an error, you cannot even document that you tried to get it solved as soon as possible. Read More »

sam s. posted a review

Thu, 06 Jan 2011 00:00:00 GMT

My issue with Care Credit is doctors offices are very quick to encourage you to use them when you are at your most vulnerable...in pain, sitting at a doctors office, unsure of how you are going to pay, and looking at a large medical bill. What wasn't explained well to me was how much the interest increases once the promotional period is over, heck-I don't know if my doctors office is aware of this. Now I am drowning in this one medical debt, not because I dont want to pay but because I can ge... Read More »

Stephanie C. posted a review

Sat, 26 Jun 2010 00:00:00 GMT

I have never experienced the level of chicanery that Care Credit employs. We opened our account May 10th, 2010 for our dog's knee surgery. Near the end of May, I made an early payment online (the only way you can make a payment without a fee) only to discover that the payment was never processed despite the confirmation e-mail they sent. I was locked out of my online account and had to call two different numbers to re-gain access. After attempting to make another payment (still well before th... Read More »

Pamela M. posted a review

Tue, 08 Jun 2010 00:00:00 GMT

I used Care Credit (GE Money Bank) to pay for my pet's two surgeries. For the first one, everything went fine. The problems started to happen after the second surgery. We made the first payment by mail at least a week before the deadline. When I got the next bill, the payment was not reflected and we had been charged a $39.99 late fee. The very next day, I checked my account and saw that Care Credit had posted my first payment ONE DAY AFTER the payment deadline. I saw online that Care Credit... Read More »

Raeann K. posted a review

Tue, 06 Apr 2010 00:00:00 GMT

CareCredit is a Joke!! After a month of calling close to everyday. An not being able to talk to a supervisor or getting the right information I am still waiting for my refund!!!! My story! I decided to sign up for online bill payment with care credit an in my monthly payments some how all of what I owe ($452.00) was taking out of checking account. I called the first day my bank brought this to my attention as it caused my account to be in the negative. Care Credit resps. did not seem to have... Read More »

Amanda H. posted a review

Tue, 16 Mar 2010 00:00:00 GMT

I have been a promptly paying customer of Care Credit (GE Money Bank) for over two years now. I have been working to pay this account off, making steady increases in the amounts that I am paying every month and always sending my payments in at the same time each month. After my December payment, I noticed that my payment had not been posted in a timely fashion after sending it in and I was assessed a late fee of nearly $40. Assuming that this had been a postal glitch with the holiday season,... Read More »

Patricia G. posted a review

Sat, 13 Mar 2010 00:00:00 GMT

I signed up with Care Credit for specialized, ongoing veterinary care. The 0% interest for varying terms---from 3 months to 18 months, (depending on a veterinarian's program choice), seemed an ideal solution for larger vet bills but I'm finding that the card does me little good because my available balance doesn't change at the same time payments are applied to my account. Care Credit claims that for "security reasons," any payment amount over $200 or $500, (depending on which rude CC CSR... Read More »

Daisy N. posted a review

Wed, 13 Jan 2010 00:00:00 GMT

When I financed my medical procedure, I was relieved to apply for CareCredit's promotional interest-free 18-month payment plan. The first payment was made two weeks after my procedure. To ensure I never missed a payment, I scheduled the next 17 equal monthly installments through online banking beginning with my first paycheck, which was 10 days after the first payment and 31 days before the next Due Date. Each payment was over four times the Minimum Due. Each month I verified that my payment... Read More »

Catherine C. posted a review

Wed, 30 Dec 2009 00:00:00 GMT

I have read the reviews listed, and I am sorry to say that they are all true. I want to join a class action lawsuit, too. I used care credit to take care of my cat who had been diagnosed with a squamous cell carcinoma of the tongue. It was a very expensive procedure, so I welcomed the use of credit to pay for the treatments. Pets are like children, and, when possible, you will do anything for them. Care Credit knows this. These people are horrible thieves who leach off of serious health issue... Read More »

Care C. posted a review

Fri, 20 Nov 2009 00:00:00 GMT

Here is a representative of Care Credit who contacted our company. bhanson@carecredit.com Read More »

MELISSA R. posted a review

Mon, 16 Mar 2009 00:00:00 GMT

First off I just want to say, if anyone knows how I can get in on a class action suit, please contact me and let me know. If you're sending letters to this company make sure you send them 'return receipt requested' or certified mail. You have to be able to prove they have received them. I have a friend that used to work for a collection agency and is very familiar with credit laws. Here is some info that may be useful to all of you victims. Also, google the laws listed and educate yourselves.... Read More »

gary r. posted a review

Sat, 21 Feb 2009 00:00:00 GMT

WHAT STARTED OUT TO BE A LOAN FOR DENTAL WORK TURNED OUT TO BE A HARRASSING MESS. EVEN THOUGH I MADE MY PAYMENTS ON TIME AND EVEN PAID A LOT EXTRA TO GET IT PAID OFF,T HE INTEREST WENT UP AND THE AMOUNT OF MONEY THAT I OWED KEPT GOING UP AS WELL, AFTER PAYING THEM OVER THE AMOUNT I STARTED WITH I STILL OWED THEM ALMOST THE SAME AMOUNT THAT I STARTED WITH AFTER PAYING THEM FOR OVER A YEAR, AND EVEN THOUGH I MADE MY PAYMENTS ON TIME EVERY MONTH THEY SENT MY ACCOUNT TO A CREDIT COLLECTION AGENCY... Read More »

Kathy A. posted a review

Sun, 04 Jan 2009 00:00:00 GMT

When I came here today, and read these reviews I was SICK! It's all true, every last word of it. My daughter applied for credit to get dental work done in August 08. It was a life or death situation. Her credit isn't great, so she asked me to co-sign. Boy am I sorry. I have been calling them loan sharks and scam artists since. The due dates ALWAYS change, the statements are never the same, they call here several times a day for payyments, the numbers on my caller I D do not even exist because... Read More »

Vanessa G. posted a review

Mon, 22 Dec 2008 00:00:00 GMT

This company is seriously a scam. They mishandle your account any way they can. It is true that they send the billing statements just before your payment is due, and don't ever give them the authorization to automatically deduct your payments. I did this and the following sums up my story to date: 1. I was late on a payment and signed up for automatic payments through the company. 2. They called demanding a payment even though I informed them that I signed up for autopay and had put in... Read More »

Susan L. posted a review

Wed, 12 Nov 2008 00:00:00 GMT

carecredit is a terrible credit company. Do not use them. You will never get the bill payed off. They promise interest free terms; but they sent the first bill with only 3 days to get it back to them; so it posted to the acct late. I called immediatly to inform them of the situation; they asked me to look at the date on the bill; there was no way it was mailed on that date I told them; I had only just recieved it. Any way I told them I had mailed the check; thinking it was all ok. The next mo... Read More »

Patra P. posted a review

Sun, 15 Jun 2008 00:00:00 GMT

Carecredit is a scam. Do not use them. I have had the same experience everyone else has that has written reports. 1. I signed up for the interest free financing and was told they did not receive my first payment. So, the "interest free" part went out the door. 2. I have to pay my bill on their website because everytime I tried to send it through my online banking it was returned, even though I triple checked the address. DO NOT GIVE THEM ACCESS TO YOUR ACCOUNT BY AUTOMATIC WITHDRAW PRI... Read More »

bajaskier posted a review

Fri, 23 May 2008 00:00:00 GMT

a.k.a. GEMB, GE Moneybank. The first thing to do is go to www.complaintsboard.com. Do a search on CareCredit, GEMB of GE Moneybank. You will notice they have a running scam and a myriad of complaints. 1) Their offer is for interest free financing if the balance is paid in full after x-months, usually 24. 2) No matter if you mail in your payments, have autopay from your charge card, or direct debit from your bank account, CareCredit will ALWAYS claim they did not receive one or more o... Read More »

Lydiechan posted a review

Tue, 13 May 2008 00:00:00 GMT

While obtaining a CareCredit account is a remarkably easy process, and while I didn't have any trouble with the lending part of the equation, their service center seems to be in place only to tell people, "Sorry, we can't do that." I consistently pay my bill on the same day every month--because I, like most people, get paid on a specific day. I pay on my payday, and I always pay the due amount in full, however, the date moves backwards in the month and the last couple months I have been char... Read More »