TrustLink News for Vizio

Ben R. posted a review

Thu, 09 May 2013 00:00:00 GMT

Please repost. This is Vizio's grade F support and acceptance of responsibility for issues with their product. Elena: Thank you for contacting VIZIO Live Chat. This is Elena in South Dakota. Have you ever contacted us before? Ben Reynolds: No, nor should I have to. Elena: You are having issues with your Bluray player? Ben Reynolds: This blue ray player is a POS. From extreme lags to skips to just not playing the disc, it's horrible. Elena: I take it that it is lagging when you are using a w... Read More »

Mike H. posted a review

Mon, 08 Apr 2013 00:00:00 GMT

Like many others this tv was purchased at walmart Nov 2011. The tv is amazing when it works. The first time the tv would not completely power up was within the warranty period in Sep 2012. Vizio was great at the time it was in warranty, they took care of me very quickly and had a technician at my home within a week. The technician replaced all three boards in my tv basically making it into a brand new tv. So last night the tv will not turn on, 6-7 months after every board was replaced the f... Read More »

Christina S. posted a review

Mon, 18 Feb 2013 00:00:00 GMT

I purchased a 32" LED HDTV in September of 2012. Last night it stopped working all of a sudden. When we plugged it in there was no amber light or anything. I thought to myself "We will just buy a replacement TV and they should refund our purchase because it's under warranty. When our Sanyo TV broke outside of warranty they still refunded our money." Boy was I EVER wrong. I contacted their customer service and spoke to a customer service rep named Stewie. He was rude and inconsiderate and in... Read More »

Deklan M. posted a review

Sun, 10 Feb 2013 00:00:00 GMT

I purchased the 42" led TV, like a lot of other people on black Friday 2011. Now I only bought this TV because it seemed like such a great deal at the time. I already owned a 32", and a 37" VIZIO so when I purchased this new TV I really had no use for it right away, so it just sat in my house in the box. I also had bought my sister a 27" VIZIO for Christmas the year before because I considered VIZIO to be a great company with a quality product. Eventually I found a spot for the TV and set it... Read More »

Patrick K. posted a review

Tue, 27 Nov 2012 00:00:00 GMT

M3d421sr shuts off and won't turn back on exactly one day after factory warranty like many others I went out and fought the lines on Black Friday 2011 with really high hopes for a great tv.. Very disappointed.. Seems like when u look up the tv all u get is people with the same problems with a year or less usage.. There is obviously a faulty part In The tv and vizio should be fixing or replacing for free.. I own a 22 inch vizio led for CPU screen 55 inch plasma for about 6 years.. Always been... Read More »

David V. posted a review

Tue, 27 Nov 2012 00:00:00 GMT

I've read about it and been warned about it, now it happened to me... After having a couple of friends who had Vizio's with a decent experience, I decided to get the same one many other's did, the M3D421SR at Wal-Mart on Black Friday of 2011. The factory warranty runs for one year. Over the weekend, at the one-year anniversary, mine seems to have failed. We were watching TV when the wi-fi connection kept disconnecting, I switched to the regular built-in tuner. After watching TV for a w... Read More »

Robert R. posted a review

Thu, 27 Sep 2012 00:00:00 GMT

I own a Vizio television still under the initial warnety that has had a small cluster of dead pixels appear in the upper right hand corner. I have previously had an exceptionally positive experience with Vizio’s customer service department when a previous television had experienced a line of dead pixels, however I fell very dissatisfied with my most recent experience with this television. I had purchased my television through Costco and therefore qualified for the “Costco Concierge Service”.... Read More »

Kristopher K. posted a review

Fri, 07 Sep 2012 00:00:00 GMT

I initially loved my Tablet. Being my first tablet I was amazed and in awe. A coworker bought one and loved it and I was sold. I bought two tablets with extended warranty coverage through sams club, one for me, one was given as a gift. this tablet has had a screen protector on it from day one. It started out that the charging cable would only charge if I jiggled it, then it would onlt charge if it was hanging at a slight angle so that it made contact inside the tablet. Then it totally refus... Read More »

Joshua N. posted a review

Mon, 03 Sep 2012 00:00:00 GMT

I bought this tv less than 9 months ago and two days ago it just stopped working I called and its not under waranty go figure. I am now expecting to have to replace my tv because of the other reviews saying that it was unreparible or if repaired it would just die months later. I had many people tell me VIZIO was a quality tv and that it should last a long time, and I do not use it for anything but TV and Netflix. I could understand if it was used for gaming and on 20 hrs a day but the littl... Read More »

Ed A. posted a review

Sun, 29 Jul 2012 00:00:00 GMT

I purchased a VF55XVT true LED tv about 2 1/2 years ago. We loved this tv especially the beautiful picture. It did not get much use however as this was in a vacation home. Recently something happened while watching it and it went off. When we got it back on we had lost the signal to out input HDMI 1 connection. The other inputs seemed to work but no sound on any input. After having it checked out but a local tv repair I was informed that the main board was bad and when they checked this card... Read More »

Cindy M. posted a review

Sun, 20 May 2012 00:00:00 GMT

VIZIO is the worst company I have ever dealt with in my life. I bought a VIZIO TV from Dell and 14 months later it completely stopped working. Turn it on and only the VIZIO symbol comes up on screen. I called VIZIO and asked them to fix or replace my TV based on the obviously faulty workmanship. They said too bad, you're out of luck but referred me to their repair company who said that for a mere ~$350 extra dollars they'd be happy to repair the TV. Are you kidding me??? So not only does VIZI... Read More »

Richard R. posted a review

Tue, 15 May 2012 00:00:00 GMT

We purchased this TV as a replacement for our living room in February 2012. On May 6th "DEAD", no sound, no video. Called Vizio customer service to get case started to get this set repaired. After forwarding receipt for purchase, I was told, since less that 90 days old, it would not be repaired, but instead replaced. I was then called back and told that this model is unavailable but they would send a M3D420SR instead. After reviewing specs and pricing, I called back and stated that I would no... Read More »

Detrect S. posted a review

Sun, 25 Mar 2012 00:00:00 GMT

This company has really disappointed me. I paid $1300 for a televison and 2 years later it is worthless. I call there customer support and they are the most uncaring I have seen. Read More »

Rick G. posted a review

Thu, 09 Feb 2012 00:00:00 GMT

Our 2 week old Vizio suddenly decided to just not turn on one day. Called Vizios customer service and got nowhere. Emailed them and got a response from Cassandra saying we were put on Advanced replacement, and given a fairly exact timeline. Well, here it is 2 weeks later, the timeline was way off because there is still no resolution to our problem. We are on a limited income at the moment and can't just throw money away on faulty merchandise. this company may be number one in sales, but how l... Read More »

Janice C. posted a review

Fri, 13 May 2011 00:00:00 GMT

I can't see how this company is rated A+ when out of 50 reviews it only received two stars. I called Vizio and was told to purchase a new antenna and I did. With the new antenna I still had dropped channels and bad reception so I called again. This time a tech walked me through some steps that were suppose to resolve the problem, this didn't work either. I called a fourth this time a level 2 person told me to return the tv at my expense for repairs since it was over 90 days old. The tv is 140... Read More »

Keith O. posted a review

Tue, 12 Apr 2011 00:00:00 GMT

I had filed an initial complaint about VIZIO Televisions that I had purchased. I had read email threads about their product and the issue I had encountered. Just like with other products some components become defective, and if out of warranty (which you have the option to purchase), you are responsible for the repair. In all my years dealing companies throughout a lot of different industries, VIZIO went above and beyond to satisfy my issue. They would not let the issue go away, they stay... Read More »

renee c. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

while i began by having a problem with a Vizio 26" tv, i was directed to Anna VanGilder at Vizio to assist me following a complaint i submitted to the Better Business Burear. the tv was only 2 years old and no longer had a pictue, but had sound. i was told the same thing as others have shown on this site that it would cost more to ship and repair then the cost of the tv. i received a follow up call to my complaint from anna and she handled my concern with care and provided a resolution that e... Read More »

Debbie H. posted a review

Tue, 15 Mar 2011 00:00:00 GMT

My Vizio 42inc HDtv was purchased in 2008. It started a flickering on the screen. I called thinking it was still under warranty but was told it was out by 2 weeks. I called Vizio for help customers service gave me the number to hdrepair. I found out that it will cost me $461 to repair. I can buy a new one for around $500. I called back to Vizio was told they cant do anything. I asked to talk to someone higher up maybe a Level 3 or 4 person and was told no one was there but the team lead perso... Read More »

Daniel W. posted a review

Mon, 14 Mar 2011 00:00:00 GMT

PLEASE READ THIS REVIEW IN ITS ENTIRETY, OR NOT AT ALL. I BELIEVE IN VIZIO AND THIS TELLS THE STORY IN ITS ENTIRETY. I had purchased a vizio 47" 3d TV for $1699.00 new. I was told I had a 1 year warranty. When the set arrived I noticed a small inpercection of light on the screen 4" down and 18" over from the top right of the screen. I had assumed it was a dead pixel, I wasn't that concerned about it, things like that often happen, so I thought nothing of it. Last Monday however I purchased... Read More »

Joe D. posted a review

Fri, 04 Mar 2011 00:00:00 GMT

Purchased 42" Vizio LCD at Costco...90 days later the TV died - black screen but sound worked. At first Costco was not going to exchange it, but after a bit of discussion with the manager they agreed. With the new TV I decided to buy an extended warranty...Thank god I did! A year later the TV died again, the cost to repair was too expensive so I received a new TV under the extended warranty. I also had (key word) a Vizio sound bar with wireless subwoofer. 30 days after the warranty this kept... Read More »

Donna M. posted a review

Thu, 24 Feb 2011 00:00:00 GMT

Our 47" Vizio SV471XVT failed one week after the warranty ran out. Remote quit working, sound and picture cut in and out, buttons on side quit working and had to unplug it to turn it off. Customer service was no help and very rude and unprofessional. No more Vizios for us. Read More »

Jessica F. posted a review

Fri, 18 Feb 2011 00:00:00 GMT

While the products and services are alright, the customer service and support leave much to be desired. It takes days to email a shipping label, it takes a week to send out a replacement after receiving the old product. And all they can do is apologize and say it takes time and they are working on it. It has been 3 weeks in my case, almost 4. And they are still working on it. I finally got a phone call from a manager a day after posting this. He got things moving, with a better player then I... Read More »

Brian D. posted a review

Thu, 27 Jan 2011 00:00:00 GMT

Purchased 47" television in September 2010 which has turned out to be a huge disaster. Paid almost $700 at Sams Club for a piece of junk. Vizio has repaired and replaced my unit and now refusing to refund our money but instead they're replacing it again. The unit shuts off on its own and the audio cuts out as well. After an at-home repair by VIZIO and a replacement you would think the problem would be solved. Vizio insists the issue is my cable input-I've replaced my cable box but still hav... Read More »

Ed R. posted a review

Tue, 25 Jan 2011 00:00:00 GMT

My Vizio 42" VW42L was just three years old. The picture began fluttering. I called customer service, and was told out of warranty, out of luck, call a repairman. I called a repairman, and he told me the parts that went out were substandard probably from China, cost to repair $255.08 Well the folks at Vizio are going to reimburse me,which they at first refused to do, only because I went to the Better Business Bureau. I wish I had checked out all the complaints against Vizio, before I spent th... Read More »

Lee H. posted a review

Mon, 10 Jan 2011 00:00:00 GMT

Vizio Has alot of problems with their Products, I don't know who rated them as number 1, but that company should look into repairs, or defective products to see that vizio tells you lies about their services so you will stop asking about you product you bought. BUY A EXTENDED WARRENTY THRU VIZIO, THAT WAY YOU ARE COVERED WHEN YOUR PRODUCT GOES OUT. I WILL NOT BUY THIER PRODUCTS AGAIN. I sent in my TV for repair on Dec. 15 and still haven't got it or any information on it. Read More »

rob c. posted a review

Sat, 08 Jan 2011 00:00:00 GMT

I just received incredible customer service from Vizio sales rep Kali Lewis. I made it clear from the very beginning I was going to buy a TV from someone else, but she still took the time to answer my MANY technical questions. I kept her busy with questions for a VERY long time. I am going to go buy a Vizio TV today because of the great service that I received from her. I am looking forward to buying a new 3d TV that uses passive glasses that Vizio will hopefully be releasing as soon as pos... Read More »

John F. posted a review

Mon, 03 Jan 2011 00:00:00 GMT

Tech support from Vizio, particularly Kali in South Dakota, is excellent!!!! Read More »

John F. posted a review

Mon, 03 Jan 2011 00:00:00 GMT

Tech support from Vizio, particularly Kali in South Dakota, is excellent!!!! Read More »

Christopher I. posted a review

Sun, 02 Jan 2011 00:00:00 GMT

No Stars. My 42" LCD TV was a waste of hard-earned money and it was not cheap, it cost me over $700! Only a few months after the one year warranty, the tv screen went black, but the sound of the program was still working. I called customer service and they offered no help whatsoever, they gave me the number to the parts department, but that was it. They told me it would cost more to fix than to replace it. I am tired of being a victim here. Am I expected to spend over $600 every 18 months jus... Read More »

Mark C. posted a review

Sun, 02 Jan 2011 00:00:00 GMT

Just want to tell you all, I had a problem with one of my Vizio TV's in last few months , the whole left side of it turned a oily brown color and made it nearly impossible to see the TV , sadly the TV was just out of warranty. Well after a few tech calls (cost to fix was over $300) and some other complaints and met a customer service rep.(SV) who not only went out of her way to help me solve my problem and give me very helpful solutions , but made sure my replacement TV arrived in great c... Read More »

Bobby H. posted a review

Mon, 13 Dec 2010 00:00:00 GMT

I spent my hard earned money on a tv brand just because it was the "official tv of the NFL". How dumb do I feel. The tv had picture problems about 18 months after purchase and continued to get worse. THIS COMPANY SUCKS. DO NOT BUY VIZIO! I will go with a name brand next time. I know I will pay more, but I bet the tv works longer than two years. I am so mad. I will make it my mission to make sure vizio goes out of business. My life's work. Just kidding. I HATE VIZIO! Read More »

william h. posted a review

Mon, 06 Dec 2010 00:00:00 GMT

P50 HDTV 20A SER # PHSBPBJ0511520 PART# 10143012122 We bought this in March of 2008 it is now Dec 2010 the date that this one was made is Jan 2008.Was watching a movie with my grand daughter and the screen went black we had sound and no picture. We paid 1100.00 for this TV.We are very upset that it didn't last.Its a shame that a company can get away with making such a EXPENSIVE PRODUCT that does not last.That front of our manual says" Where vision meets value " well there is no value in som... Read More »

Kerri W. posted a review

Sat, 04 Dec 2010 00:00:00 GMT

We had a 46inch Vizio given to us for Christmas in 2008 well that is when the problems started right of way. TV would turn it's self off we had problems with the volume and now in 2010 a month from having it for 2 years my screen is half black so I guess I have a 23 inch TV from Vizio. I emailed pics to customer service, but before that I tried unplugging and holding the button down for 30 seconds, but in the end I was told they could give me names of there maintenance companies they work wit... Read More »

Dennis D. posted a review

Tue, 10 Aug 2010 00:00:00 GMT

Let me start by saying Anything and everything has it complaints. All I see is, People saying have you seen the complaints. Yes and it is very, Very,very little. And have you seen the complaints of the other company's, They are up there.VIZIO for having a small staff, There customer service is EXCELLENT. Some of these other HDTV company should take notes and they have a bigger staff then vizio,One way VIZIO pass on the saving to us. Email Support same thing. Excellent. I have recommended VIZ... Read More »

Anna A. posted a review

Tue, 10 Aug 2010 00:00:00 GMT

I LOVE my VIZIO's. I currently have 3 with a 4th on the way and a sound bar with sub-woofer (VA26L, VF550XVT, SV422XVT, VM230XVT, VSB210WS). My 6 year old loves the VIA TV and has mastered the widgets. She can access Netflix, find a movie, add it to the queue, and watch it. The set up was amazingly simple and it connected to my cable box, blue-ray player, and sound bar with a few clicks of the remote! The HD picture is so amazing that I actually got motion sick watching Discovery in HD on th... Read More »

Amy M. posted a review

Mon, 09 Aug 2010 00:00:00 GMT

YES! all Electronics have some failures..But My experience with Vizio was absolutely great. They STAND BEHIND their product!I purchased a 50" two years ago & another 32" almost a year ago with no problems to this day~ I always recommend the TV's for the simple fact of Price & Quality. My friends are always thankful for the recommendation. Hope this helps! Read More »

riggs r. posted a review

Wed, 14 Jul 2010 00:00:00 GMT

I bought a 37 inch vizio tv in Feb 2010 from target. Exactly 4 months from the time I bought it it died.after dealing with their customer service department they replaced my tv with a refurbished set. I was told they would replace it with a new set NOT a used one. To top it off the replacement set they sent me still had the return paperwork from Costco included in the box. I will not ever buy or recommend VIZIO to anyone. Read More »

Bill K. posted a review

Sat, 10 Jul 2010 00:00:00 GMT

I purchased a Vizio 50" plasma from Sam's club in early '08 and paid about $1300.00 for this unit. by the end of May '10, and vertical, purple line appeared down the middle of the screen. I called Vizio's service line and was told that there was nothing Vizio could do for me. So, I filed a complaint with the BBB. Approx 2 weeks later, I was contacted by another employee of Vizio. She gave me 2 options: Repair the current tv and I would only have to pay $150 of labor cost. Option 2: they were... Read More »

THOMAS G. posted a review

Mon, 14 Jun 2010 00:00:00 GMT

I purchased a 32" VIZIO Plasma HDTV Moedl# VP322 in September of 2008, in late April of 2010 the TV began to click on and off when i would turn the unit on. It would do this 6 or 7 times before it finally stayed on. I decided to unplug the unit for 24 hours to see if it would help, well guess what? when i plugged it back in the tv no longer worked at all! No power, no picture, no sound. I tried different outlets because i thought maybe it was my electrical socket or something, nope, the tv ju... Read More »

Grace A. posted a review

Sat, 12 Jun 2010 00:00:00 GMT

I bought a 42 inch Vizio from Costco in May 2007 for $1099 + 8.75 tax. Costco doubles the warranty so I thought we'd be ok. There was a pixel line going across the top of the TV screen but we're kinda old and figured it was part of the TV until at a holiday dinner, someone said hey what's that. That shouldn't be there, you should call before you're out of warranty. We had noticed it getting worse but normally we are not ones to complain as long as it's working. We had to send pictures of the... Read More »

Mike C. posted a review

Wed, 26 May 2010 00:00:00 GMT

TV only lasted 1 year. Purchased a SV470XVT from Sears in Nov 09. Worked great for the first year. Then the trouble began. Everything on the screen went red. Called Vizio and the TV was a week out of warranty. They gave me 2 numbers of recommended service providers. Called one and they never returned my calls. Called the next one and they wanted $400 to fix it. So I decided to take to a local repair shop. It was fixed for less than $400. Everything was great for the next 4 months then the sam... Read More »

Thomas R. posted a review

Sat, 15 May 2010 00:00:00 GMT

I really hope that a member of BBB contacts me on this issue. Never buy any TV's from this Vizio company. My Wife and I bought a 42 inch LCD Vizio TV from Wal-Mart. Plugged it in and there was a heavy "burning" smell, which dissipated a bit after two days. But I knew that it smelled like one or more leaky capacitors (as I been working in different computer fields for over the past 15+ years). Well right after 14 days.. the picture goes out, and the sound remains. Even though the BBB has this... Read More »

Robert M. posted a review

Fri, 30 Apr 2010 00:00:00 GMT

After reading other reviews of Vizio products, I see I am not alone. At least I am only out $250. I purchased a VSB210WS Sound Bar to go with my new non-Vizio TV. It worked for a few months and now will only work for a few minutes without going into thermal shutdown. Vizio offered to replace the unit if I will ship the defective one back to them to the tune of over $100. And then they will only replace it with a used unit that has been returned to them. This is their method of not having to h... Read More »

Donna R. posted a review

Wed, 28 Apr 2010 00:00:00 GMT

Like many other reviews we have purchased a 55 in Vizio TV. New on the market purchased it February 4, 2010 and died on April 24, 2010. Called customer service and experienced the most inexperienced people. Like also everyone else the power supply quit working. They will replace it with a re-certified unit not a new one. Because we purchased it at BJ's wholesale club warranty is good for only 30 days for a new tv. Would not accept my online sales receipt from BJ's because it did not have thei... Read More »

Sandi J. posted a review

Thu, 22 Apr 2010 00:00:00 GMT

I've never heard of the Vizio 'Pop of Death', but I think the term is quite apropros! We bought our 42" Vizio LCD in February of 2008, & in March of 2010, it death popped. It just stopped working completely. We bought our tv at Coscto, & unfortunately, the tv was days out of the 2 year warranty they offer. Vizio has been almost non existent in their efforts to provide any customer service. I could not reach their support line even though it was during business hours, & it was Costco's Concier... Read More »

Misty W. posted a review

Wed, 10 Feb 2010 00:00:00 GMT

We have a Vizio P50HDTV10A. It was purchased Feb. 9, 2008, it is exactly two years old and has died. It has what everyone has been saying the Pop of Death. When we contacted Vizio, their response was " Well our Vizio 50HDTVM models have been recalled for the Pop of Death but not this model." We were also told since it is out of warranty there is nothing they could do. Well if that is the case all the other complaints and reports have the same issues with different models and sizes. It seems t... Read More »

Salvatore N. posted a review

Sat, 30 Jan 2010 00:00:00 GMT

DO NOT BUY VIZIO!!!! To be honest the picture was good, but after 2+ years we also had the "Pop of Death" just like many others - just Google it. No we did not have the extended warranty, but then again why should you want to buy any piece of electronics that will die under three years. Read More »

Anitamarie B. posted a review

Sun, 24 Jan 2010 00:00:00 GMT

I purchased a Vizio 47 inch HDTV Model number GV47LF HDTV in January 2008. Yesterday while watching TV I had the infamous "Pop of Death", heard a pop and the TV screen went black. I turned the set off and when I turned it back on the Vizio name lights up, but no picture or sound and the tv can only be turned back off by unplugging the unit. I called Vizio today after finding out on the Internet how common this problem is. I explained my problem and told them that they seem to have a lot of co... Read More »

David S. posted a review

Tue, 05 Jan 2010 00:00:00 GMT

DON'T I REPEAT DON'T BUY A VIZIO TV!!!!! They stand firmly behind their one year warrantee. They sell products that cost thousands of dollars and the product breaks. They advertise or state that the TV should last 25000 hours but they don't. Right now after two & a half years of ownership I have a $1399.00 paperweight.It appears there is an ongoing problem with how the units handle heat. They generate alot of heat when they are on, yet there are NO fand installed in the units.The burn up comp... Read More »

Denise R. posted a review

Tue, 22 Dec 2009 00:00:00 GMT

I got a 42" Vizio model # VW42LHDTV10A at Walmart on 2-10-08 for $1099.99 and just a few months back this 3" black line appeared at the top of the TV screen.. Didn't think much about it at the time except I thought that something had to be wrong and sure enough tonight I had the TV on and all of a sudden the TV screen went black and it had all different color lines running from the top to the bottom of the screen with no sound. I tried to turn the TV off with the remote and it failed to work.... Read More »