TrustLink News for CyberDefender

Donna P. posted a review

Thu, 25 Oct 2012 00:00:00 GMT

After reading a few of your reviews, I was shocked by the mostly negative aspects. I have been using CyberDefender for almost 2 years and have had very good results. Of course, I started out with the free diagnostics and was later turned over to a sales rep. The price was a little startling, especially when you have 3 computers to maintain, but my husband and I decided to cough up the $199/per computer. They let me pay it out over 3 installments so that was helpful. Whenever I run into a prob... Read More »

jorge p. posted a review

Mon, 18 Jun 2012 00:00:00 GMT

I live now in Mexico and I bought from Cyber defender two years ago. I have spent the whole day trying to get in touch with an agent and I have not been able to pass number two in the queue. The software does not work since my computer has crashed more that twice every year and I have to leave it on for 10 hours until on of their technicians helps out. When you buy they help unmediated but once you are sold you become part of a list of unsatisfied customers. There should be a way in which cus... Read More »

Linda L. posted a review

Sun, 20 May 2012 00:00:00 GMT

There are many things about the business end of this company that are questionable. The tech support I received was good. Thank you Chris Quinn for your help. Chris Quinn is a very good tech. There were 2 other techs that were good too. The computer is faster, but the problem is still there. There is something causing high memory usage and freezing the computer. I had tried to buy one of the software packages, but the order didn't go through. There was nothing wrong with my card, etc. A... Read More »

Jim M. posted a review

Thu, 05 Apr 2012 00:00:00 GMT

I would like to thank Chris for helping me install turbotax. Everytime i tried i would get an error. Chris went in and corrected what ever was wrong. I was able to download turbotax with no more problems. Thanks again to Chris and cyber defender. Sincerly; Jim Marchand Read More »

Chris H. posted a review

Sat, 31 Mar 2012 00:00:00 GMT

I would agree with most people about the initial contact with MyCleanPc ( Owned by Cyberdefender). Once they received my money ($597 for 3 yrs.) it was difficult to get a tecnician on my computer. The cleaner only works on the registry. I don't question the tecnicians knowledge. I watched my computer screen as they logged on. All they did was reboot my computer and leave me a message that they did not experience the bluescreens, monitor just blaanking and the computer would not boot, just si... Read More »

Mark S. posted a review

Wed, 14 Mar 2012 00:00:00 GMT

I have called this company multiple times in an attempt to get them to stop their constant computerized calling that there is never anyone on the other end. I have been assured my number would taken off the list. I still receive the calls. I wanted to speak with the president of the company no luck. I guess Mr Martinez, if that's the real name that was given to me, is way too busy to deal with complaints as he is tying to get people on his end of the phone to talk when they call. I am now for... Read More »

Wendell C. posted a review

Sun, 11 Mar 2012 00:00:00 GMT

I am a computer novice, and whatever questions/problems I have with my computer CyberDefender is there for me. They just helped me transfer files from a old computer to my new one. Phenomenal Job! Love their work... Chris, my tech was fabulous Read More »

Josh G. posted a review

Mon, 05 Mar 2012 00:00:00 GMT

I was skeptical about trying out this service because I don't know much about computers.... Well the tech has completed his work and I couldn't be happier with this service, I was also hesitant because of the price, then I began to think about how valuable my pictures and music were(also a computer) I feel it was well worth the money I spent Read More »

Karin M. posted a review

Sun, 04 Mar 2012 00:00:00 GMT

Chris is a fantastic tech. I will totally depend on him from now on to fix all the things that I seem to know nothing about. Thanks again, Chris Read More »

Martha S. posted a review

Sun, 26 Feb 2012 00:00:00 GMT

He spent quite a few hours to get my computer free on everything. Now it is working very good. Thank you Chris Read More »

James F. posted a review

Thu, 23 Feb 2012 00:00:00 GMT

I had what I thought was a couple of minor issues with my PC. One when I logged into my email account the Internet Explorer program would start to load my email, then suddenly revert back to the home page. When I used Google Chrome the issue was not apparent. The other issue was when the previous work was completed I was was left with 3 user accounts that where hidden. So I Google'd this issue and when I decided that the issues where above my ability I contacted CyberDefender. Chris Quinn was... Read More »

Ramon N. posted a review

Tue, 21 Feb 2012 00:00:00 GMT

My computer is now running faster than the day I bought it thanks to the best and very thorough service Chris provided. His attention to detail and meticulous use of his talent were evident during the entire process. I bet he has earned Employee of the Quarter many times -- if not, you folks had better take a closer look, the man is good and a top of the line professional. Read More »

JR B. posted a review

Sun, 19 Feb 2012 00:00:00 GMT

Chris Quinn does what CyberDefender claims, makes your computer system run faster and smoother. After several requests to CyberDefender, I was assigned Chris to work on my system and he was able to get my laptop running better and faster than it has worked in years. THANK YOU Chris!!! Great job! Read More »

Lori B. posted a review

Sun, 12 Feb 2012 00:00:00 GMT

Chris Quinn fixed the issues with my laptop. He is very knowledgeable and I completely trusted he would fix it properly. He far exceeded my expectations. He went over and above to ensure my laptop was fixed. He is committed to what he does and very thorough and respectful. Chris is the epitome of the way customer service should be! It was a pleasure working with him, and I won't hesitate to work with him in the future, if need be on any of my computers. Thanks so much. I have had 2 laptops wo... Read More »

John B. posted a review

Mon, 06 Feb 2012 00:00:00 GMT

I have had CyberDefender on our computers at home for a year now. Every time I have an issue with one of our computers, I give them a call and I get helpful people that are glad to help. They answer the phone promptly and get me to the person that can get my problem resolved. In these days of poor customer service, it is refreshing to find people that know how to provide it. Chris Quinn worked on my computer today and had it fixed in no time at all. Thanks Chris. Read More »

Cliff B. posted a review

Wed, 01 Feb 2012 00:00:00 GMT

The tech that worked on my computer did a wonderful job of cleaning out my computer and moving Itunes files that had consumed my hard drive. Read More »

Bob P. posted a review

Sun, 29 Jan 2012 00:00:00 GMT

I'd like to thank Chris Quinn for his courtesy, knowledge, and dedication to solving my problem. In my opinion, he went above and beyond and thoroughly exceeded my expectations. My computer has never worked better. Thank you Chris. Bob Parton Read More »

Melbourne R. posted a review

Mon, 23 Jan 2012 00:00:00 GMT

Would like to thank Isaias Garcia for a great jod done on my PC Read More »

Donald F. posted a review

Mon, 23 Jan 2012 00:00:00 GMT

Chris Quinn did a great job of fixing my problems and got me back into business after I suffered for days trying to fix my own problems. Great work Read More »

Jeff M. posted a review

Wed, 18 Jan 2012 00:00:00 GMT

Chris Quinn worked on my computer. He was courteous and promptly cleaned my computer, all without a phone call. I used the live session on my computer and it worked quite well. To Chris and all the good people at CyberDefender I want to say thank you. Read More »

Robert B. posted a review

Sat, 14 Jan 2012 00:00:00 GMT

Thanks Chris for getting me back in business. I have several people using this computer and think it is time to put a lock on it. Have been plagued with viruses for some unknown reason. CyberDefender has made life easy for me and I really appreciate all of you very much. I do my best to recommend your services and hope your business continues to grow. Your personal approach with the customer is really appreciated. Read More »

Ida G. posted a review

Mon, 02 Jan 2012 00:00:00 GMT

I had problems taking a survey because I could not load the software I was suppose to load the computer kept rejecting it. Chris Quinn solved the problem for me and it is doing fine right now.Thank you Chris you were a great help Read More »

Brian I. posted a review

Thu, 22 Dec 2011 00:00:00 GMT

Chris Q. worked on my computer what appeared to be most of the day yesterday, running great last night, got rid of all of the issues I was having. Definitely worth the $199 instead of sending it out to get fixed. Great job, thanks. Read More »

Ray H. posted a review

Thu, 08 Dec 2011 00:00:00 GMT

I purchased CyberDefender in December 2010. It failed to meet my expectations. I wrote a review of the failure of the system to work and I felt I lost my $44 investment. I was willing to lose the first $44 and write it off to my bad experience. And sure enough this morning, one year later, my debit Card was charged another $44. Despite my complaint, despite asking that they cancel the worthless service, they charged me again. You must be careful. They will do the same to you that they did t... Read More »

Joshua H. posted a review

Tue, 06 Dec 2011 00:00:00 GMT

For the $199.00 we spent on this service, I haft to say I am Very Very Happy with Cyber Defender..If you are having PC problems Goto them let them help you they will do it...I give them a 10 out of 10 Read More »

billy c. posted a review

Tue, 06 Dec 2011 00:00:00 GMT

Thanks, Chris and the rest of the support staff twice you have brought my system back to life. Read More »

Eleace K. posted a review

Sat, 26 Nov 2011 00:00:00 GMT

Don't purchase Cyberdefender. I purchased a premium accoung in June 2009, that was to completely protect 3 computers for three years, and was to provide free tech support for all three computers. The only trouble I've had to call about are Cyberdefender troubles. The program has change my package to a free trial numerous times. Since they've moved the customer support to India, it has taken at least 1 hour to get the situation resolved each time. I never worked on a second computer. When... Read More »

Bob M. posted a review

Sun, 13 Nov 2011 00:00:00 GMT

I want to personally thank Chris for working so diligently on my computer for over 2 hours. I was watching several of the things he was doing and I was amazed how fast and expediently he moved about the computer. Thank you again Chris for your knowledge and efficiency. Bob Martin Read More »

Cheryl L. posted a review

Fri, 04 Nov 2011 00:00:00 GMT

I saw www.mycleanpc.com ad on TV for months and decided to pay $39.98 to purchase the service they advertised to speed up my computer & fix file errors. After purchasing online I received a message to call a phone# to activate my purchase. The man that I spoke with told me to go to a website and a box would popup for me to type my activation code in. The man I spoke with gave me the code and I typed it in. After doing so he had control of my laptop and could click on all of my files. He told... Read More »

Gregg Q. posted a review

Wed, 02 Nov 2011 00:00:00 GMT

Chris Quinn is great!!! He quickly and efficiently worked on my computer and had it back to its old self in no time. It was sluggish and running really slow but when Chris completed his diagnosis and applied his technical skills, my computer came back to life. Thanks Chris you are a HERO!!!....CyberDefender needs more techs like you. Would you be my personal technician? Read More »

Barb G. posted a review

Wed, 02 Nov 2011 00:00:00 GMT

I want to say thank you to Cyberdefender for taking care of my issues with my computer. However, I would like to make sure that Chris Quinn is also commended for the excellent job he did in taking care of the issues I had. He was very helpful, and did a great job of keeping me informed of his progress. My computer is running so much faster and I and I feel protected from threats and viruses. Again, thank you Chris you are wonderful have a great day !! Barb Read More »

Arthur B. posted a review

Tue, 01 Nov 2011 00:00:00 GMT

I want to thank Chris Quinn and the rest of your staff for doing a fine job on my computer. I really like the idea of being able to go to someone that is actually a real person and trained in this line of work greater than the usual technicians that one usually encounters when trying to get something fixed. I look forward to many great experiences with this company in the future days, months and years. Art Badger Read More »

James G. posted a review

Sun, 23 Oct 2011 00:00:00 GMT

I have just had the pleasure of watching Chris Quinn remotely work on my computer. It took hours but I was told that going in. He kept me informed constantly either by phone or with remote text. Cannot say enough positive things about him except if he is representative of your staff of techs then all your competition should look out. Regards and have a great day and thank you. Read More »

pearl m. posted a review

Tue, 18 Oct 2011 00:00:00 GMT

chris quinn was so helpful and corrected over 400 problems on my laptop thanks so much pearl Read More »

jim l. posted a review

Tue, 11 Oct 2011 00:00:00 GMT

Chris Quinn took great care of my computer, it did take awhile to get someone to call but once Chris took charge things could not have been better. he is a top rated tech in my opinion. thanks for the great service. Read More »

Phillip M. posted a review

Sun, 09 Oct 2011 00:00:00 GMT

I was experiencing several slow downs with my computer. It troubled me as my laptop was almost new with plenty of processing speed. I contacted CyberDefender and signed up for their "one time" PC fix program. Chris Quinn was my tech and he did an excellent job. My laptop did have an infection but now it's back to running perfectly. Thanks Chris and CyberDefender. PM Meadows Read More »

Shelia F. posted a review

Wed, 05 Oct 2011 00:00:00 GMT

I downloaded the free scan and it scanned my computer and told me I had several problems. I tried to get off and it sent me to a Chat thing that I didn't want but I thought I would chat. I typed in my problem and it said that the rep was typing but nothing was ever said. I waited and waited for nothing. I tried to uninstall the program and my computer crashed several times. I called to have someone help me and the tech got onto my computer and said it was gone and began to tell me the vulnera... Read More »

Beverly M. posted a review

Wed, 05 Oct 2011 00:00:00 GMT

Chris Quinn worked on my computer today and it is amazing how well it is working. I have called twice in the last month, pretty much with the same problems before Chris worked on it and it was a little better but not fixed by any means. I called one other time and the tech told me it was my Cable supplier, I checked things with them and it was not. I am very disappointed in my service for the previous 3 calls. But I excited about what Chris Quinn has done. I wish I could always get Chris. The... Read More »

John W. posted a review

Wed, 21 Sep 2011 00:00:00 GMT

We have been using computers in our business since the early 1980's, Radio shack, Xenix, Unix, Linux and many versions of windows. During this time we have worked with many phone support and on site services. We felt we were well protected with Anti-Virus, Anti-Malware, Anti-Spyware, Registry Cleaners and system optimization software, defragging and disc cleanup, all of which needed to be run daily, weekly or monthly, to say nothing of system and program updates. We saw an ad for MaxMyCompute... Read More »

Gloria D. posted a review

Wed, 07 Sep 2011 00:00:00 GMT

thanks to Chris Quinn from Cyberdefender for there help getting my computer> to working properly> They got done in the time that I was told. and they assure me of any problem in the future.( and didnt lose any of my important document> thanks again Chris Q. Read More »

Charles J. posted a review

Sat, 03 Sep 2011 00:00:00 GMT

The people I talked to were wonderful. The tech did a great job fixing my problem. It took a bit of time but he stayed with it. definitely a 5 star Tech. I am so glad I purchased Cyber defender and recommend it highly to all computer owners. Read More »

Bruce E. posted a review

Tue, 23 Aug 2011 00:00:00 GMT

My computer was a real mess and to be able to have it serviced without undoing everything was great. they just finished so I`ll keep my fingers crossed. Read More »

kathy h. posted a review

Sun, 21 Aug 2011 00:00:00 GMT

Tech spent whole day cleaning up my mess. He did a fine job of it. I really appreciate all the time and tbl. he spent on my problem. Hire a few more just like him. thx--kjh Tech's name was Chris Read More »

olivia h. posted a review

Fri, 19 Aug 2011 00:00:00 GMT

Horrible untrustworthy company I was told my pc would be fixed in 6-10 hours There was no mention of any type of cost to fix it. I went out of town pc was not fixed my son called to ask when it would be completed and they charged him 199.00 to have a tech look at it. I would never have authorized these chargs that it to expensive I could have wiped it myself. Called to request a REFUND THEY SAID NO CAUSE THEY WORKED ON IT THEY DON'T CARE THAT THEY WORKED ON A COMPUTER THAT WAS NOT AUTHORIZED... Read More »

Peter H. posted a review

Fri, 19 Aug 2011 00:00:00 GMT

This company continually spams message boards with fake "customer" recommendations. Avoid this company if you dislike fake spams cluttering up message boards Read More »

Lisa B. posted a review

Mon, 25 Jul 2011 00:00:00 GMT

I have had issues with my computer and ever since I subscribed to Cyberdefense I have been very pleased with the service. Today, Armando V. was the Tech who helped clean and set straight the slow response I had with my computer. We had made an appointment for this activity and when he called I was unable to proceed due to a family crisis happening at the appointed time. Armando was kind enough to call at a later time to proceed to fix my computer. He followed thru as agreed and I had my repai... Read More »

TRAVIS F. posted a review

Sat, 23 Jul 2011 00:00:00 GMT

This company and it's service is second to none. Chris the tech. done a great job. I will continue using and encouraging others to use CyberDefender. Thanks, Travis Poplar Bluff, MO Read More »

Donna G. posted a review

Fri, 15 Jul 2011 00:00:00 GMT

Great service from each technician. Very pleased with Cyberdefenders! Great service this time from Eugene Oh. Read More »

Loren Marc S. posted a review

Thu, 14 Jul 2011 00:00:00 GMT

Dear CyberDefender, You may print my name Loren Marc Schmerler and my phone number 404-550-1417. I will be glad to speak with anyone who is considering your company for consulting services. For the past 3 years, I have been using your company to help solve some of the most serious problems I have ever experienced. The fact that you had been initially available 24/7/365 and currently for extensive hours allowed me to spend easily 200 hours in the off-hours working on my problems. I estimate... Read More »

Paul S. posted a review

Wed, 13 Jul 2011 00:00:00 GMT

Just had an on-line session with Chris, Agent 2623, from CyberDefender. I had serious issues with my wife's computer and Chris, diligently, patiently, and efficiently resolved all of our computer issues and had her computer up and running before he left us. What started out as a disastrous day turned out to be not so bad after all thanks to Chris! Cudos to CyberDefender for hiring such knowledgeable and professional computer technicians! Read More »