TrustLink News for K2 Network

Brian T. posted a review

Thu, 07 Feb 2013 00:00:00 GMT

Do not trust this company to address issues. They have wrote a Terms of Use and End User License Agreement that is unconscionable (adhesion contract). It is so one sided that the consumer has NO RIGHTS AT ALL they should be reported to the BBB as well every chance people get and to the California Attorney General's Office. Read More »

Andrew T. posted a review

Mon, 07 May 2012 00:00:00 GMT

This company has scammed me out of $400+ dollars. Banned both of my accounts and for reasons they wont tell me. I have wrote several tickets to support just to have my ticket closed. When I post on forums about this all I have is mod's telling me to make a ticket, which does no justice. Or other "players" telling me to off. Until I'm rewarded with refunds or my accounts back, I will fight this company and make sure EVERYONE knows how terrible they are. Read More »

Mark S. posted a review

Sun, 06 Feb 2011 00:00:00 GMT

I attempting to resolve my issue with K2 direct and was treated not as a customer but as a complainer. I was banned from their forums as a result. I finally came to the BBB for resolution and was shocked to see the AAA+ rating as well. I filed the complaint and K2 feed myself and BBB a line of garbage such as they needed my account information to address the issue. Finally, after a great ordeal I received this notice back from K2 via the BBB: Company's Final Response Company's Final Respo... Read More »

Noah L. posted a review

Tue, 01 Feb 2011 00:00:00 GMT

I don't know what to say. I am completely astounded by the BBB's A+ rating of K2 Network. This company is all about the money! They could care less about their customers. I have poured hundreds of dollars into this company and when I contact them through their support system, all I receive is a programmed response. Their games, mainly WarRock, are in no position to be released and be paid for. The company makes endless EMPTY promises of improving the game but excuses and delays have been made... Read More »

james m. posted a review

Fri, 31 Dec 2010 00:00:00 GMT

i cant believe that this company has a A+ with BBB after reading all the complaints G1 i purchased 80$ in items from there cash mall and am still waiting over two months now for my items to be given to me and was also banded from the forum for asking and complaining about not getting my items and not getting any response from customer service for two months now once they have their money they don't seem to care about the customer after the fact Read More »

Jackson D. posted a review

Mon, 22 Nov 2010 00:00:00 GMT

With companies, this is as low as it gets. I've been playing Warrock for four years, and spent over 400 dollars on it, including a 90 dollar permanent weapon that came with a box that after 7 months has still yet to be shipped. Also they banned me for no reason and since I had a 15 dollar premium , I expected them to at least tell me why, but they didn't and after 4 customer support tickets, they got annoyed, and and for that SOLE reason, banned my other account that I had been using for the... Read More »

Andrew M. posted a review

Wed, 07 Jul 2010 00:00:00 GMT

THIS COMPANY WILL STEAL FROM YOU I've played an online game made by K2 Network for over four years, paying to play much of the time. The company deactivated my account (after I spent nearly $300 on premium service and items of course) for no reason that I can see. I submit customer service requests over and over, only getting canned responses and no action, no explanation, no anything (except frustration). Worst customer service I have ever experienced from any company, ever. Prod... Read More »

Rens V. posted a review

Tue, 22 Jun 2010 00:00:00 GMT

This company is a joke. They have great games but the company just fucks them up. I personally have been playing Knight Online for over 5 years, yes you heard it right, 5 years. Not once have i asked for any support at all until now, my account got hacked. Have no clue how i got hacked seeing i never shared or whatsoever. But still somebody hacked me. I know when it happened seeing he hacker actually bought premium to unseal my items and steal them. But still, they don't wanna give me any s... Read More »

Colton D. posted a review

Thu, 27 May 2010 00:00:00 GMT

K2 Network is absolutely terrible. I sent in FOUR support tickets to help me get my lost account's password back. I even bought Platinum Premium which was $34.95 so they would respond faster and give me better service. I sent in FOUR tickets and every single time they would tell me that they wont help me because I am Free2Play which I clearly was not. I had the highest paid premium and they still wouldn't help me. They also took 4 days to reply to one of my tickets. I even said in the ticket... Read More »

Matt W. posted a review

Wed, 19 May 2010 00:00:00 GMT

Played game for over ____four years____, despite all the bug abusers, scammers, hackers and other people that abuse the game. Many people use spam bots in the Lobby to advertise hack sites (many of which contain malware etc) and the Game Masters don't do anything about them.The game is really fun despite the bad graphics, TERRIBLE frame rate (in most BG maps it never goes above 20 FPS, bad community, hackers etc. I enjoy the game and have spent in excess of ____£2000____ over my War Rock 'car... Read More »

Mohamed E. posted a review

Sat, 16 Jan 2010 00:00:00 GMT

i have been playing knight online for almost 5 years now. at those days it was fun to play GMs r every to help u and to kill every hacker but these days it's like there is NO K2 NETWORK. soo far k2 is a piece of pup that small bad and doing nothing for it's customers, but smalls bad Read More »

Kevin M. posted a review

Fri, 11 Sep 2009 00:00:00 GMT

by far the worst cusomer service out of anygame i have ever played. you buy premium mebership of the games to have better customer service yet you get the same result as someone who just started the game... in game if you ever have a problem there will never be a AM/GM on to help you,and if there is the only thing they will ever tell you is submit a ticket which will be the same response as the normal non premium members get and it still take 15-24 hours to even get a reponse back. or they wi... Read More »

Michele M. posted a review

Tue, 04 Aug 2009 00:00:00 GMT

The worst customer service I have ever experienced; GM's (game masters) only online a few hours a day; need 24/7 GM presence. Their version of security must mean giving new code to hackers as soon as they get it so that new cheats/hacks are available within 1 hour of updates. Instead of correcting known issues (cheats, hacks, game bugs), they utilize window-dressing: promotions in power up store where players pay real cash for items; employing a "storyline" where participants may (or may not)... Read More »

Jason Z. posted a review

Sun, 28 Jun 2009 00:00:00 GMT

K2 has a lack of respect for paying players and legit players...Turkish people are always paying off GM'S with real money for items or for a character to be unbanned...Game is very lame and needs a good managment. Whenevr a new GM gets on and bans alot of people K2 higher powers just silence him. TERRIBLE GAME..Plus they steal your money when u spend it...You buy thier PUS items with real cash...hen turn around and sell it for in game cash...then they wipe it all Read More »

Will B. posted a review

Fri, 26 Jun 2009 00:00:00 GMT

As far as what is to like about this company and the way they run their services there is almost nothing to speak of. As stated in other reviews the game Knight Online is overrun with hackers cheaters and dupers, which seem to be supported by K2 since the log out exit page for Turkish players contains links to verified 3rd party tools sellers and gold sellers. It seems that K2 is allowing and in fact supporting the sales of in game gold and a hacker program known as "Heavenfire". GM's off... Read More »

David W. posted a review

Tue, 09 Jun 2009 00:00:00 GMT

As i've been playing a game this company has the rights to for over four years (Knight Online), i realize that this company has a very BAD way of dealing with things. I have also played another one of their games (WarRock) and this game is also very....disapointing. Their game Knight Online is full of hackers/cheaters/dupers and bug abusers. K2 has done hardly nothing to resolve their problems, the very few things they do, are not very good. Recently they deleted all coins one EVERY character... Read More »

Niels V. posted a review

Tue, 09 Jun 2009 00:00:00 GMT

As most people, my connection with K2 is mostly trough playing their online games. Despite the quality content of the games that they are providing, i can not say i am happy about the companies actual interactions with its customers. A quick glance at the forum of their biggest game (Knight Online World) gave me some indication to this. K2's flagship games offers a unique online gaming experience, that gets its players hooked from the start. And best of all, they offer it for free ! However,... Read More »

jaded r. posted a review

Thu, 14 May 2009 00:00:00 GMT

My experience of the K2 network is through its flagship game KnightOnline a game which at the moment is unplayable. All areas of the game are overun by third party tool users making pking, farming and exping impossible for those who pay to play the game legitimately. This is due to an ongoing lack of policing by K2 network of the game, their forgivness of third party tool user program late last year, and non implementation of any other effective in game security measures. Many areas of the... Read More »

Karlyn C. posted a review

Fri, 17 Apr 2009 00:00:00 GMT

It cracks me up all the negative feedback knight online gets. Yes it is correct, there are alot of bugs and issues that need to be delt with. There is with every game. I belive they are working on it the best they can. Knight Online is the most funnest and fantastic gaming out there to date. The PK is awesome and there are 3 different levels of it which make it oustanding. Anyone who is anyone loves this game. I have been a member since 2004 and have met the most wonderful people from al... Read More »

Cuong N. posted a review

Fri, 03 Apr 2009 00:00:00 GMT

Game play in most if not all of K2 released games are full of bugs and issues. K2 games are supposed to be free to play but you can not log on during peak hours, weekends or during events unless you pay for premium service to log on. The game Knights online keeps going down hill. In the game more then 90% of the gameing population is turkish kids who are rude and unable to comunicate in any other language. When problems arise in game and you are lucky enough to find a GM, the GM tells you to... Read More »

Jason S. posted a review

Mon, 23 Mar 2009 00:00:00 GMT

K2 Networks absolutly stink, their flagship game Sword of the new world has become hack fest 2009 they have premium paying customers including myself without support and without a game! Its been down for almost a week now, performed a server roll-back because hackers ruined the game which caused many players including myself to lose items that we paid for, 4 days now without a reply to my support ticket and now.. they are absolutly silent about it... A moderator on their forum said the server... Read More »

Alvaro G. posted a review

Tue, 03 Mar 2009 00:00:00 GMT

This is the worst company ive ever seen, they offert limited methods of payment, their customer service sucks, game is full of bugs, hacks dupers, the company K2 is corrupt and pay hackers with uber items for the exchange of those hacks programs so they can " try to fix them ", which is unfair to most of the legit players that can obtain those items not even in 5 years of legit play. GMs accs in forum get hacked, spread of user logins posted in forum, people on that list getting hacked every... Read More »

Sean P. posted a review

Thu, 25 Dec 2008 00:00:00 GMT

K2 offers several games for online gamers. They are free to play which is the best feature. Many of us pay to play giving us access to different areas and better stuff. I play a game called WarRock a first person shooter. The game is great but bug ridden and easily abused by hackers. The hackers we have all learned to live, but the bugs and the system to deal with the bugs is ridiculous. First K2 doesn't own the game rights, a company named Dream Execution does. the problem is that bugs that... Read More »

Paul D. posted a review

Thu, 26 Jun 2008 00:00:00 GMT

Well, i for one have never broken their game rules and have certainly never hacked. their service has got to be the worst ever. The Game Global MU Online have hackers and dupers running rampant, yet K2 Network sit back and do absolutely NOTHING about it, and if your a gamer, you would know just how frustrating it is. What makes it worse is that they are completely ignoring the current problems about the game, ignoring customer complaints and focusing purely on more ways to get more money ou... Read More »

Guyver posted a review

Thu, 08 May 2008 00:00:00 GMT

I think its only fair to point out that most of these reviewers were probably either banned from a game for hacking or violating some of part of the games "Terms Of Service". They always seem to leave that part out when writing these "reviews". I for one have had great dealings with this company. I have not had any issues that were not resolved. Then again, I have only had a few issues that required attention. So I believe this company deserves a much higher rating. Thank you. Read More »

dbeas posted a review

Tue, 18 Mar 2008 00:00:00 GMT

I cannot believe that the BBB would give this company a B rating. You really need to take a good look at this company and your rating, they are very close to an F. There are many complaints against this company, and they seem to be getting worse. I seldom write companies complaining, or would write a review on one that is negative because most companies have problems and attempt in some way to correct them and help their customers, this is not one of those companies. I work in customer servic... Read More »

GolDragon posted a review

Wed, 27 Feb 2008 00:00:00 GMT

This company sucks, the worst i have seen, when you get hacked by trade or scammed, they wont give back your items lost and they allow the hackers to use 3rd party programs. You get auto reply from a bot when you submit a ticket, and they close your ticket. I played MU almost 6 years and 3 years with K2, the worst company i have seen. Read More »

corporate posted a review

Thu, 13 Dec 2007 00:00:00 GMT

There is nothing to like about this company. It is 100% corrupt. They are also very non-secure. There have been times when they have had bugs that allow people to have their accounts hacked, and they would not help these people retrieve their accounts/items. Their customer service is one of the worst around. I have lost an account that was lvl 75 accused of using third party programs, but i wasn't doing anything i was just sitting in town. Obviously someone did not like me and was banned b... Read More »

bram posted a review

Tue, 11 Dec 2007 00:00:00 GMT

A short description of this company: THEY SUCK! They have NO support, i say they are TRUELY CORRUPT! -They do not give P2P players what they promise... -They did you return me or my friends items when we got hacked.. and we were actually PAYING members... -A 10-year old kid can run these games better then this company... -All costumer support is just being answered by A BOT, This can bee seen due to getting dumb answers that do not help the actual problem.. or a solution to another prob... Read More »

Cleffy posted a review

Mon, 22 Oct 2007 00:00:00 GMT

This company is the bane of any Korean Import. Any company seeking to import thier game to the US should seriously look elsewhere, and the ones who are using them should try to revoke thier ties. The company is horrible and holds a terrible reputation within the US populous for poor customer service, sweeping policy changes that are very close to fraud, and worsening the actual game with changes that are in the complete opposite of a westernized game. The company only has a handful of emp... Read More »

Shadow posted a review

Wed, 17 Oct 2007 00:00:00 GMT

My first experience with K2 was their title Sword of the New World. At the start, I thought that it would be a great game with great forum administrators and game moderators. I have been with the game through the pre-beta forums, closed beta, open beta and the retail release. Many of the people that played during beta praised K2 for Sword of the New World, siting great customer support, amazing graphics and game play, and a forum staff like no other. It was a great time for both K2 and the g... Read More »

Michael Juno Alaska posted a review

Fri, 28 Sep 2007 00:00:00 GMT

This company is a joke , they milk there main game knight online for all its worth while treating there us customers like crap . The game was taken over years ago by turkish players who cheat , dupe , bug , and hack whenever possible and with k2 running the game the possibilitys are endless . There website and database for the game have been hacked countless times pretty much always with turkish hackers taking credit . Cheaters and even corrupt gms for years have been selling items in t... Read More »

Aarmstrong posted a review

Sun, 09 Sep 2007 00:00:00 GMT

This company advertises the game Sword of the New World as "Without Content Restrictions" yet has end game content locked down by making you pay real cash to unlock it. Even though it is not needed, it is false advertisement. Also this company took several thousand people's money for a week or two requiring you to purchase one month subscription to continue playing past level 20 then turns the game into Free To Play, basically taking all our money and running with it. Read More »

cavilier posted a review

Sun, 09 Sep 2007 00:00:00 GMT

I paid for a game from K2 that was initially advertised as p2p ("pay to play"). Less than a month into release, the game was converted into f2p ("free to play"). The change was done without warning and an announcement was made only after its implementation. After the change took place, K2 denied refunds to those who bought the game before it's conversion to f2p. Their localization and management of the game was always substandard, but their denial of wrong-doing and their refusal to give a... Read More »

Jaydh78 posted a review

Fri, 17 Aug 2007 00:00:00 GMT

I tried to make an online purchase from K2 Network. My Green dot pre-paid master card was loaded with 20$. I made a purchase for 19.95 tax included and my card was denied for a mismatch with my name and address. So I tried my physical address in hopes that that was the problem. My card was marked fraudulent and my online account was banned. I contact customer support the next day to ask them why my card was still charged the 19.95 even after it was denied for some bizarre reason. They say the... Read More »