TrustLink News for iBuyPower.com

Brent B. posted a review

Mon, 10 Oct 2022 00:00:00 GMT

Carpetbaggers (a person perceived as an unscrupulous opportunist.)! . DO NOT buy anything from iBUYPOWER! I purchased a new machine a few weeks ago and it would not detect the NVME drive 90% of the time. When I was finally able to get an RMA (replacement) shipped to me, it was a far inferior drive than what I had originally paid for. When I called their support they told me they "just grab the next drive available." Regardless of how much I paid for the original dive I received a cheap WD B... Read More »

lisa r. posted a review

Tue, 25 Apr 2017 00:00:00 GMT

There was a miscommunication about what the product entailed. I thought automatically it came with a certain part because they had always included it before. I was astonished when I called and was told they wanted to charge me extra for it so I asked to speak to the supervisor (which later I found out was named Richard Lee). He told me his name was Josh and just recently the company changed protocol which is fine but I didn't get the memo or notification, also he was very sarcastic and condes... Read More »

N R. posted a review

Wed, 11 Sep 2013 00:00:00 GMT

and here is why: I bought a $2,500 high-end desktop from IBUYPOWER. The first HUGE problem is that they partition the C drive at a stupidly low 60GB size at their discretion. Well WINDOWS alone and a few other components and OS updates take that much space, which means the critical C drive is full, putting the entire PC at risk. When I reported the problem, they said there was nothing they could do and I would have to live with it. Which tells me THEY DON'T HAVE A CLUE ABOUT BUILDING A PERF... Read More »

Kelley L. posted a review

Wed, 14 Aug 2013 00:00:00 GMT

I feel utterly duped by iBuyPower. I purchased what was supposed to be a powerful gaming computer and ended up calling customer service and tech support for the thing on the very first day it arrived. It never worked from day one. We called, we sent parts back, we followed their instructions and endless hoop jumping... the thing has been an expensive paper weight and endless grief. Money back guarantee you think? Nope. $75 shipping each way ($150) plus 15% restock means I just paid $375 for... Read More »

Yan K. posted a review

Mon, 06 May 2013 00:00:00 GMT

I purchased a computer from www.ibuypower.com and applied for a rebate for a part they sold. Five months later, I still have not received the rebate. After I called them, they said that I did not mail in all of my paperwork and they do not have the information to process my rebate. The fact that they can track my order and the rebate means that they really do have all of my information. They refused to give me a refund after I called them. Do not trust them with the rebates. You will probab... Read More »

Cedar k. posted a review

Sat, 29 Sep 2012 00:00:00 GMT

"I was very happy with my computer when I first got it, and then for the next 10 months things were great! The computer always got a little hot, but I didn't think much of it. Then the connector for the AC adapter started melting. I contacted customer support and they sent me a new ac adapter with an $80 deposit until they received my old broken one. I sent it back, and apparently they didn't receive it. My fault for not getting delivery confirmation or a tracking number I guess... The new a... Read More »

Nikita M. posted a review

Mon, 23 Jul 2012 00:00:00 GMT

DO NOT EVER BUY anything form IbuyPower...it’s a very shady Company!! The chances that you will have nothing but problems with the pc's you buy form them is very high! I bought a Gamer Pc from them July 1 2011 (paid 1680.-) and had nothing but problems with my PC, ...at first it would only freeze or crash on me every 2 weeks, so I called them and they said its most likely just a faulty video card so they sent me another (you have to pay for the new video card and when they get the old card b... Read More »

JJ S. posted a review

Sat, 14 Jul 2012 00:00:00 GMT

While the price of ibuypower's stuff is fair, the service I've gotten has been abysmal. After paying for building the system the next day and 2 day shipping, they never even started the build until the day it was supposed to be delivered. Over a series of three calls with customer service and repeated promises of faster shipping (though a consistent refusal to refund my shipping costs) the computer is supposed to show up a week later. When I pay for expedited service I expect to get it, and... Read More »

Frederick A. posted a review

Sat, 28 Jan 2012 00:00:00 GMT

I was very excited to order from this company. I had done my research, spent countless hours "configuring" exactly what I wanted. I placed my order, everything went decently well. Order came. Worked fine for a month or so. Then the harddrive died. Okay, so I lost some things... not a big deal. RMA people are friendly, send harddrive back to them, they send me a new one. Okay. School starts up again. I don't have time to play and leave computer in my dorm room, safely under my bed. I decid... Read More »

Angela S. posted a review

Wed, 18 Jan 2012 00:00:00 GMT

Our purchase was just fine for about 10 months, when the computer just stopped working. We shipped it back to iBuyPower well before the warranty period expired. It has now been three months and they finally called yesterday to tell us they decided that the video card needs to be replaced. They tell us, however, that the identification number on the video card has been scratched out, so that they will not replace it under the warranty. How, I wonder, did it get scratched out since we did not d... Read More »

Brian E. posted a review

Mon, 04 Apr 2011 00:00:00 GMT

So here is my IBP experience. I work full time and go to school full time. I am taking several animation and video editing classes, and very quickly discovered that: 1. my existing desktop doesn't have the space or processing power to handle the work 2. I don't have the time to battle with other students for the limited computer lab space So I briefly debated on building a new rig or ordering one from IBP or other high end rig builders. In the end I decided having someone else build i... Read More »

Bill P. posted a review

Sat, 26 Mar 2011 00:00:00 GMT

Don't expect customer service or warranty coverage from iBUYPOWER. The power supply in my iBUYPOWER system failed recently. I had purchased the system from Costco.com so I called Costco's Concierge Service and they got me in touch with someone at iBUYPOWER (if it had not been for Costco's Concierge Service I might never have been able to reach someone at iBUYPOWER). The person I spoke with at iBUYPOWER told me to go online, fill out a form, and get an RMA number. He said that someone from iBU... Read More »

Kevin M. posted a review

Fri, 25 Mar 2011 00:00:00 GMT

Wow, I suddenly feel in the minority. I bought my IBuyPower 6 months ago, and I haven't had a single problem with it. It runs fantastic, and everything I ordered was in the machine and seated correctly. Worked on first power-up and faithfully everyday since then. I called the company about 2 months ago to task about a second graphics card for my machine and they were very prompt and helpful. Maybe I'm from an alternate universe. Intel I7 960@3.2Ghz 6 GB Ram NVIDIA GeForce GTX 480 Read More »

Mary R. posted a review

Thu, 17 Mar 2011 00:00:00 GMT

This has to be one of the worst computer companies I've ever dealt with. I had a computer custom built for my husband for Christmas and it is now March 17 and he's gotten to use it for about 2 days. The computer would repeatedly crash upon setting it up and turning it on. Also there was a usb issue they said they were going to fix. We had to send it back in for repairs, turns out it had bad ram sticks in it. We got it back but the card reader still wouldn't read. They replaced the card reader... Read More »

Stupid I. posted a review

Tue, 14 Dec 2010 00:00:00 GMT

My son saved up to buy a gaming computer. Spent pretty much his entire savings at IBUYPOWER on a gaming computer. It arrived yesterday and the motherboard is not attached right. Called company and am having trouble getting a return shipping label to send back ---so this brand new computer supposedly having passed strict Quality controls can be repaired and sent back to us. Will have computer looked at professionally and packed up by a professional but we think its missing its graphics card t... Read More »

Brandon M. posted a review

Thu, 02 Dec 2010 00:00:00 GMT

My Experience: I bought a computer from them earlier this year, I think in march or something. When I got it, i tried playing some games and they were all constantly crashing and freezing. So I called them up and they sent me a new graphics card. That didn't fix the problem either, so I called them up and they told me to send it in for repairs. It took about a month to finally get it back.... and it still wasn't fixed. So i sent it in again, and when I got it back..... it still wasn't fixed (... Read More »

Brady W. posted a review

Fri, 05 Nov 2010 00:00:00 GMT

The company is by far the worst retailer I have ever had to deal with. These people are liars, and they play games with you. I ordered a custom laptop from them on October 15th. I am leaving the country for 2 months on November 10th but their websites says they'll have the laptop shipped by October 25th so I figured what the heck and hit the order button. Boy was that a HUGE mistake. I get a call the next day saying that they can't bill my credit card unless I confirm my shipping address w... Read More »

Jeffrey A. posted a review

Fri, 29 Oct 2010 00:00:00 GMT

I have just recently purchased an iBUYPOWER Gamer desktop from newegg.com. (10-15-10) This computer worked correctly straight out of the box. Except for one problem....the onboard NIC card was inop. I called up their customer service and was connected with a very helpful individual named Tony. Tony worked with me over the phone for almost 30 minutes, never complaining once. He was very helpful. Long story short I was diagnosed with a faulty NIC card. Instead of having the computer sent bac... Read More »

hobo h. posted a review

Mon, 22 Mar 2010 00:00:00 GMT

something positive, i worked in elmonte in 77 off ramona blv'd. something negative: ordered chimera desktop gamer thru newegg (1st. time buyer), unaware they don't inspect products, received a chimera model gamer, but NOT with the components i specified. had to pay for return shipping & wait for refund with no explanation as to how this occured. ironic in a way that my position was inprocess & receiving of all materials shipped to the company i worked for in elmonte ( mfg. thermal nuclear rec... Read More »

Richard S. posted a review

Mon, 01 Feb 2010 00:00:00 GMT

Worst business I have ever had the displeasure dealing with. After receiving a desktop which I paid $2261 for I noticed they did not send any of the case accessories. They even kept the SSD tray and replaced it with a cheap bracket. I paid extra for professional wiring/installation which was not done. The Internal USB Expansion System + Bluetooth Module was velcro inside the drive bay which took up two bays. When I called the company regarding the parts and other issues I was told to "just un... Read More »

Daryl S. posted a review

Tue, 15 Dec 2009 00:00:00 GMT

I got this computer form them nearly a year ago. since then it has been nothing but problems. the short order of what has gone wrong with it is as follows 1.Card reader stopped functioning after 1 use 2.Font input jack stopped working (audio,mic,usb,esata) then whole 9 yards all at once 3.Windows Vista (explorer.exe or the desktop as most know it crashed continually making the pc virtually unusable.) reinstalled so many times CD Key became invalid and MicroShaft refused to provide support be... Read More »

David S. posted a review

Mon, 21 Sep 2009 00:00:00 GMT

IBUYPOWER sold a defective laptop and they would not honor the warranty. The screen was shipped defective. When I contacted support at IBUYPOWER to report the problem they blamed me for causing the defect by dropping the laptop. The Tech support department offered to email me a shipping label to return the damaged computer back and they said they would look at it and try to fix the problem. However the customer service department killed the offer on multiple occasions. Find the following em... Read More »

Carla S. posted a review

Wed, 25 Mar 2009 00:00:00 GMT

Ibuypower, Do not buy from them. We ordered the computer in April 2007 they didn't ship it to us until July 2007. When received 1 of the processors was not working. It took 1 month for them to take it back. 5 months later after every excuse they sent it back with even more problems. I kept trying and finally gave up for them to fix it. The customer service does everything to get you mad to hang up on them after waiting forever on hold. Well it is 1 year after I received the Laptop back and it... Read More »

dean h. posted a review

Tue, 10 Mar 2009 00:00:00 GMT

Just a warning to any potential buyers. I placed an order online on Feb 11, 2009 and received a call on Feb 13, 2009 telling me about a compatibility problem. First off, I feel this problem could have been resolved with a better user interface for components. After making the change to resolve the compatability issue, I was told that the materials would be gathered and to check my status online. On Feb 20, 2009 my status was updated to "materials complete". Silly me, I thought that meant the... Read More »

Ray D. posted a review

Sun, 08 Feb 2009 00:00:00 GMT

My experience: I recently received my computer from iBuypower. It's a nice machine. It arrived in about two weeks. The online status updates for the build process weren't updated regularly, but I called and they assured me that everything was according to schedule. When it arrived, I did have a problem with a semi-functioning nVidia GTX 295 graphics card. This will happen with video cards, I gather. I called and was connected to tech support in no time. They FedExed a new card immediately. I... Read More »

Dennis C. posted a review

Tue, 11 Nov 2008 00:00:00 GMT

I have NEVER done this before and hope to never do this again but the experience I had dealing with I Buy Power is so awful and so shocking I had to put this up to warn others. DO NOT EVER DO BUSINESS WITH THIS COMPANY. Their Customer Service department is beyond rude extending all the way to their upper level managers. In short, I bought a 2899 dollar high end PC from them with two ATI Radeon video cards. Their idiotic system configurator allows you to put together a system that doesn't w... Read More »

kristina b. posted a review

Thu, 30 Oct 2008 00:00:00 GMT

I made the mistake of letting my son purchase a custom computer from this company. My bad. First problem we had was with their configuator. Unlike other sites (cyberpower.com) this one allows you to build a system that won't work. we received a phone call 3 days after submitting the order telling us that the power supply was insufficient for 2 graphics cards. we were told we had to upgrade to a 850 watt power supply.$132 on top of our previous upgrade to a 600 watt. The site recommended at le... Read More »

kipphut posted a review

Sat, 24 May 2008 00:00:00 GMT

Beware! Never use I BUY POWER. I never got the computer and was charged for it. After wiating 3 weeks for it to arrive it did not work. Than I shipped it back... When it came (3 months after ordering it) it did not work again for the second time. I than just asked for a refund and was told... the refund warrenty had expired. By far the worst company I have ever seen. Never answered the phone or any emails and still fighting with them 8 months after the purchase. And still do not have the comp... Read More »

Chris posted a review

Fri, 21 Mar 2008 00:00:00 GMT

This was the worst internet transaction attempt I have ever experienced. First of all the representatives that "Direct" your call when you call in aren't helpful in the least bit. Every time I called in the wait time was 20-30 minute wait time and I was never made aware of this. Many of those time after the wait time got 20 minutes or more, I was atomically disconnected and had to start the whole process again. The only time I was ever able to get through in less than that time is if I asked... Read More »

saffronsghost posted a review

Fri, 26 Oct 2007 00:00:00 GMT

I am DISGUSTED and in SHOCK at what an AWFUL company this is. The first of many problems was the fact that I payed EXTRA for "3 day creation" of my PC and it took them over 2 weeks to even get around to it. Second, they lied to me about many things, many times. First, it was that my credit card wouldn't allow me to ship something to a different address than the card holder. I call the credit card company, they laugh and tell me this is not and has never been a rule of theirs. I call ibu... Read More »

ComputerLoverSC posted a review

Tue, 25 Sep 2007 00:00:00 GMT

I am rather diappointed with this company. I always used to buy computers from Dell or HP and was in the market for a good gaming rig. IBuypower's prices are reasonable and I made my dream machine online. Issue 1: When making your own computer, it is possible to add components that are not compatible with other components. In my case, I got a call from a rep stating that I needed a bigger power supply, for an additional charge. When the computer arrived, there were a range of annoying i... Read More »