TrustLink News for Air & Water, Inc.

Jack A. posted a review

Thu, 08 Sep 2011 00:00:00 GMT

Unfortunate experience with customer support and product. I bought a really poor quality NEWAIR air conditioner that is basically their own in house brand. Item did not cool after 3 attempted days in 100 degree heat. Customer support was very unwilling to take assist with a return of this product. Was not a pleasant experience overall. I cannot recommend the company. Read More »

Chris H. posted a review

Wed, 29 Dec 2010 00:00:00 GMT

As far as a purchase goes Air and Water is the only place that I would suggest to buy this product from. I have spent the majority of my career in and around retail so I have been known to be critical when it comes to operations and customer service. Air and Water is a model for how to handle a customer. The order conformation came back quickly. There were status reports that were sent via email letting me know what was happening and when I could expect shipment to arrive. I did not have to w... Read More »

Mike M. posted a review

Wed, 02 Sep 2009 00:00:00 GMT

I must admit, I initially went to Amazon before ultimately making a purchase at Air & Water, and I am glad I ended up at Air & Water. The home page at Air & Water is filled with choices and links to just about every cooling and heating product you would need for your home. The site is full of details, guides, and all the information you need to research the products before you buy . Everything on the website is laid out on the left. The sections are self explanatory and extremely helpful to n... Read More »

Jessica W. posted a review

Wed, 02 Sep 2009 00:00:00 GMT

My parents live in Oregon and during that super heat wave in the Pacific Northwest that happened a few weeks ago, places like Lowe's and Home Depot were running out of stock on ACs and fans on a daily basis. All my parents needed was a small air cooler for their tiny bedroom. I looked around online and found Air & Water's website. I called their phone number and asked a customer service representative for product recommendations. I was actually going to buy a unit for $150, but the Air-N-Wate... Read More »

Sandy D. posted a review

Mon, 31 Aug 2009 00:00:00 GMT

Our office pool purchased the New Air AI-100S Portable Ice Cube Maker in the spring of 2008. By January 2009, the fan on the unit stopped and it no longer made ice. Contact was made with the company and we were told to return the unit for a replacement. The manual indicates a one year warranty. They even paid the return postage. The new unit arrived within a week and now (Aug 2009) this unit has stopped making ice. The company was again contacted. They suggest that we take the unit to a local... Read More »

nostalgia posted a review

Mon, 17 Sep 2007 00:00:00 GMT

I purchased a Dimplex DGWH4031. It was advertised to heat a garage to 400 sq. ft. I have a garage that size. I contacted the company and was assurred " if, it didn't work; that, I had a money back guarantee. " It didn't heat the garage. I contacted the company by telephone. The saleswoman recommended to me ' my garage maybe too large ' and nedded more units. I purchased two more units total three. She assured me that " if, they didn't work, that I have a money back guarantee." She added... Read More »