TrustLink News for DSL Extreme.com

SuaSponte posted a review

Wed, 18 Mar 2015 00:00:00 GMT

I’ve been a DSLExtreme Customer since 08/09/12 in both Florida and Michigan. I upgraded to DSLExtremes’ trueStream on 03/02/15. Installation was done by AT&T. No technical problems. DSLExtreme Billing notified me that I was going to be charged $99.90 if I did not return the old modem as it was their leased equipment. Their old modem is a D-link ASDL single port promotional give away as an incentive to sign up for DSLExtreme services. I have the DSLExtreme email receipt documenting that fact... Read More »

Steve W. posted a review

Wed, 24 Jul 2013 00:00:00 GMT

I seem to be having the same issues as a lot of people here. Upgraded my service and they could not provide the speed promised. I understand that BUT they wont refund me the extra money they charged me for the higher speed. The customer service people were horrible to deal with. Read More »

B S. posted a review

Fri, 05 Apr 2013 00:00:00 GMT

Do not go with DSL Extreme unless you want promises that cannot be delivered. My speed was bad and they told me in my area they had an "upgrade" that would make me happy. They could not deliver and have sent me to collections because of early disconnect. I was with them for more than 2 years before my "upgrade", and now they want money for poor service. ZERO stars Read More »

Mark B. posted a review

Fri, 03 Aug 2012 00:00:00 GMT

DSL EXTREME = A big stanky HEAP of SH1T DON'T MAKE the same MISTAKE I made...get cable internet...5x faster. I wanted faster internet so I upgraded to their faster bandwidth...was not fast. DSL Extreme now claims to own my a$$ by claiming to contractually obligate me to a full year even if you nolonger have a phone. How the hell do you use their service without a phone line?! They want me to pay for the rest of the year now...? Eff off DSL EXRREME! Kiss my a$$! I demanded that a manager get... Read More »

Michael G. posted a review

Tue, 10 Apr 2012 00:00:00 GMT

Upon cancellation of service, at the end of the contract, they claim they have the right to collect another 30 Days of fees. Since the service ended and the affiliated land land was disconnected and the service was not used...the fee is simply a rip-off. If I ever consider another DSL provider, It will not be from this usurious organization. Read More »

John T. posted a review

Thu, 12 Jan 2012 00:00:00 GMT

I have never had a worst customer service experience in my life. They never refunded me the money for service I was never was able to get in my area even though the technician stated in his report that the distance for my house was too far to get service. They also wanted me to pay $250 termination fee. All their call center employees talked in circles. . They didn't keep their word about being able to test it and not be charged. They never called back. Go figure. They dont even deserve a on... Read More »

Hank A. posted a review

Thu, 29 Sep 2011 00:00:00 GMT

I would like to add to the many dissatisfied customer remarks by saying that this company is set up, I believe, to fail. They are continuing to stay in business by collecting early termination fees. They exist only to collect people like a spider's web, only to catch the trusting consumer so they may devour their bank accounts. They are a complete and total SCAM!! They should not be allowed to continue this way and should be shut down immediately. I wish I had visited this web site before sig... Read More »

stewart b. posted a review

Mon, 26 Sep 2011 00:00:00 GMT

This service is DISMAL and getting more Dismal. Ever since they shipped their Customer Service, Billing, and Tech support overseas this company has gone down the toilet. I have started 4 different companies with DSL Extreme (because AT&T was SO bad). I can see now that I am going to have to move them back to AT&T as soon as their contract is up. Read More »

jim y. posted a review

Thu, 01 Sep 2011 00:00:00 GMT

I have been trying for more than a month to get the Internet working again reliably. It's on then off and speed is very slow. They can't seem to fix it. Even the level 2 techs. And I have spent hours on the phone on hold waiting for someone to give me customer service. I have to talk to a level 1 first then they tell me the level 2 will call back within 2 hours. I got the call the next day (14 hours late). The last time I called I waited 48 minutes for service and gave up. I have been with th... Read More »

Moses E. posted a review

Tue, 30 Aug 2011 00:00:00 GMT

I subscribed to Internet provider DSL Extreme on July 29, 2011, under a one year contract with the understanding that a $250.00 early termination fee would be waived if they could not provide the contracted service. As of this date October 30, 2011, I have two open service tickets with DSL Extreme as they have failed to provide service. My attempts to work with DSL Extreme have all failed. I’ve been advised by numerous individual that they are prohibited from providing sir-names so I can prov... Read More »

Vicki O. posted a review

Mon, 18 Jul 2011 00:00:00 GMT

I wish I had checked this company out before switching internet providers. I received the modem in the evening and it would not work. We called tech support and they could not help. Someone will need to call the next day. I decided I wanted to cancel and when I called customer service, I was told that there is a $250 cancel fee plus I have to pay for the service for 12 months because I signed a contract. I switched back to previous provider anyway because I knew I could not deal with this com... Read More »

F U. posted a review

Tue, 21 Jun 2011 00:00:00 GMT

I just want to say, for the record, that this experience was the worst I have ever had in all my life. I only got helped after PUBLICLY posting my plight. Go through the prescribed avenues with this company from HE@@ and you will feel the pain. I am surprised no one has thrown a class action lawsuit in the FACE of this scamming company. (DOn't worry, personally I am not litigious, and have far better things to do, but if someone else initiates that heck yes I will sign my name down on that li... Read More »

Paul K. posted a review

Wed, 18 May 2011 00:00:00 GMT

DSL has the worst customer service I have ever experienced in my LIFE. We lost service on the 1st of May. We tried for a week to get it restored. Their tech support is HORRIBLE. We waited on hold for hours between the various calls we placed all week long. Spoke with tier 1 & 2 technicians whose English was marginal at best. They are clueless - every tech we spoke with would tells us something different. Then they claim to have identified the problem and will have service restored. That doesn... Read More »

Susiy R. posted a review

Wed, 13 Apr 2011 00:00:00 GMT

We have been dealing with DSL Extreme and their horrible business practices now for over 2 weeks. We have had DSL service since 2003 and had never experienced problems like this. We are now having to deal with people in the Philippines and they have no clue to what they are doing. We are paying for speeds of 3000 / 768 and have been receiving less than 15% of that speed for almost a month. When we call technical support they say it is a billing issue, we pay our account in advance 2 months, t... Read More »

Kristina E. posted a review

Wed, 13 Apr 2011 00:00:00 GMT

I have not had service still. I have called and called and called. I have gotten nothing but the run around. I have the wrong modem. Not true. My modem worked last month. I have a modem from you. Not true. I have no service in my area for DSL Extreme to give me service. I have no internet and not had it for one month and no one can help me. Was told last night to get phone service and them maybe the internet will work. I was assured by Sales guy Jeff that I did not have to do anything. I do N... Read More »

TBomb posted a review

Wed, 06 Apr 2011 00:00:00 GMT

I've been with DSL Extreme for a few years. They were OK for most of those years however my service was intermittent ever since I started with them. Usually the way to troubleshoot it was to call in for support and talk to a tech and it was resolved. Boom. Done. This last time however (last week, I mean), I was put on long hold times waiting for a tech person to pick up the line. When I say long, I mean l-o-n-g. We're talking hours, not minutes. It's been going on 5 days now. I have no co... Read More »

Anthony B. posted a review

Tue, 05 Apr 2011 00:00:00 GMT

I have had 2 months now.. And my Internet connection has NEVER worked. They keep charging me for it! They technical support, says they do not know why is does not work. No one will call me back. They want to charge me $250 to cancel a service that they can not provide. DO NOT USE DSL EXTREME! Read More »

Jeff E. posted a review

Mon, 04 Apr 2011 00:00:00 GMT

If DSL is your only option, get the month-to-month plan to see if their completely incompetent tech support people can even get you connected! I tried to get their service and was told, one day after my activation date, that I should wait an additional day or two and power cycle the modem to check the connection as I was unable to connect that day and 1 day after the activation date. When I asked the "cancellation" customer support rep, she said she had no idea why tech support would ask that... Read More »

Juan C. posted a review

Mon, 04 Apr 2011 00:00:00 GMT

Worst customer service I've ever experienced. The people who answer are not knowledgeable and hard to understand. The tech support is ridiculous as well, one department blamed the other for my connection problem. Hold times on the phone were always 30 minutes+. Would I recommend it, nope! With dsl extreme you get what you pay for, low price for low quality service. Read More »

Bill W. posted a review

Mon, 28 Mar 2011 00:00:00 GMT

I signed up with DSL and would NEVER deal with them again! Terrible customer service!! I received a modem but was never email codes to program it as DSL stated they would do immediately after my account was activated (as of this writing I have not been sent anything!) I tried to call tech support, placed on hold for over 26 minutes, 16 minutes, and 50 minutes with NO one answering. I called billing twice and first time told they could not help me, cut me off, and transferred me back to tec... Read More »

Dylan S. posted a review

Wed, 21 Apr 2010 00:00:00 GMT

Word of advice - DO NOT do business with DSL extreme for several good reasons:1. They mark up the service. That means they "ride" the internet line of at&t/Verizon/whoever, pay that company the normal internet price, and charge you with a few dollars more per month, as well as tax you (while the phone companies don't tax for internet service)2. Myself and others I personally know had no internet for almost a week upon signing up with DSL extreme. The transition is the most un-smooth ISP trans... Read More »

Collin D. posted a review

Wed, 03 Feb 2010 00:00:00 GMT

Refused to cancel sevice after AT&T tech said we were to far from CO to get service, modem wouldn't synch. Billed for modem we returned and 1 yr of service that was never provided. Read More »

Stephen A. posted a review

Mon, 14 Dec 2009 00:00:00 GMT

DSL Extreme are incredulous. Whatever you do, do not sign a contract with DSL Extreme. If you do not receive their modem and do not use their service you will still be billed for a year. I even confirmed with DSL Extreme that they received their modem back since it was never signed for. In fact, they will encourage you to pay out of the contract after you ask for a legitimate refund or credit. No refunds, terrible customer service, and a sneaky unclear contract. STAY AWAY FROM DSL EXTREME!!!!... Read More »

Robert E. posted a review

Wed, 04 Nov 2009 00:00:00 GMT

DSL Extreme made false statements and promises regarding their ability and willingness to provide DSL Internet services that constitutes misrepresentation. The remedy for Misrepresentation is rescission and sometimes damages depending on the type of misrepresentation. DSL Extreme acknowledged problems with their service and either refused or incapable of effecting repairs. DSL Extreme was served Notice of Termination for failure to provide the service agreed upon after several notices to pe... Read More »

Julie F. posted a review

Mon, 21 Sep 2009 00:00:00 GMT

DSL Extreme claims they did not receive our modem that was returned on May 25, 2009, and are demanding to be paid $99.00. We also paid 2 months at $39.00 ($80.00) of DSL dry loop that did not work. I have emailed UPS to see if they can track the shipping of this package to show proof that they received this package! NOTE TO CUSTOMER...***You cannot get your major phone company to hook up a dry loop only...You MUST ORDER a land line first. In our case it was Verizon that charged us $29.00 a mo... Read More »

Omar A. posted a review

Wed, 26 Aug 2009 00:00:00 GMT

I would not do business with these people at all. We had DSL service with them and when we canceled our service while still within contract with them we were quoted a cancellation fee along with sending back their modem. We paid their fee and sent back their modem. However, not only did they not cancel the account, they kept charging us to the end of the term. After calling them to explain what was negotiated for the cancellation, they said that nothing was canceled and that we were still res... Read More »