TrustLink News for US Direct

rebecca l. posted a review

Tue, 02 Mar 2010 00:00:00 GMT

I had to wright about my experience with us direct. I have been looking to get a warranty on my 2007 Ford Explorer because I have heard that they can have transmission issues and are very expencive to replace. I called us direct after speaking with my dealership about getting a warranty. The dealership said I would have to pay for a 5 year contract up front. No way I told the guy, and he suggested I call us direct so I can pay as I go along. So I gave them a call. Now I dont know much about c... Read More »

William A. posted a review

Sat, 27 Feb 2010 00:00:00 GMT

DECEPTIVE SELLING PRACTICES - At 10:30 AM on 2/12/10, I spoke to J.R. Roden with US DIRECT who recommended a 48mo/48,000mile Southwest RE Comprehensive Hi-Tech extended warranty for my Audi A8. I purchased this coverage and paid in full. On 2/23/10, having still not received my "contract booklet," I called US DIRECT and speak with Hector. I'm told it mailed out 2/16 but find it was mailed to the wrong PO Box. Hector says he will resend it that day. On 2/27/10, I finally receive my co... Read More »

Victoria S. posted a review

Thu, 05 Nov 2009 00:00:00 GMT

I purchased an extended warranty for my car because Consumer Reports listed that this car had known transmission problems and I wanted to be on the safe side. I wish I had just saved my money and put it aside for a "just in case" scenario instead of purchasing the warranty. Long story short, we needed to use the warranty for a transmission repair. When the claim was denied I contacted the number that was in my booklet that I received from US Direct. I could not get anyone to call me back.... Read More »