TrustLink News for Brandsmart USA

michael b. posted a review

Wed, 27 Mar 2013 00:00:00 GMT

FACT: BRANDS MART DOESN'T STAND BEHING THEIR PRODUCTS! WE BOUGHT A NEW DRYER AND HAD IT DELIVERED. THEIR INSTALLER FELL DOWN THE STAIRS AND DROPPED THE OLD DRYER BREAKING A ONE-OF-A-KIND PIECE OF FURNITURE. WHEN WE TRIED TO MAKE A CLAIM THEY SAID THAT THEY WERE NOT GOING TO DO ANYTHING. HOW DARE THEY!\SO DO NOT BUY FROM THEM AND HAVE ANY EXPECTATION OF SERVICE OR RELIABILITY.BUYER BEWARE!!!!!!!!!! Read More »

Mike posted a review

Fri, 25 Nov 2011 00:00:00 GMT

I have been shopping here for years! Best prices hands down. Service has gotten better but could still use improvement. Read More »

Delia P. posted a review

Thu, 11 Mar 2010 00:00:00 GMT

I purchased a counter depth custom panel refrigerator from Brandsmart. The salesman ordered a model without handles, and both he and I were unaware that it required the customer to supply the handles. Can you imagine receiving a refrigerator without handles and then being told that you are stuck with it! The refrigerator cost me over $5,000 and they refuse to replace it for the correct one, or simply supply me with the handles that will fix my problem. I am beside myself with the treatment an... Read More »

dennis b. posted a review

Tue, 16 Feb 2010 00:00:00 GMT

I hope that this is the correct forum for this because I am so disappointed with dealing with the service and extended warranty of this company and I feel people need to know in order to make a good decision before buying something. The stress has been pretty overwhelming. On Jan. 4 my 11 month old LCD TV broke. Service came and had to order parts on Jan. 6. It took almost 1 month for the parts to come in. I made numerous calls to the Miami service dept. and the extended warranty dept. No on... Read More »

Ana F. posted a review

Mon, 04 Jan 2010 00:00:00 GMT

On December 19th, 2009 my boyfriend and I purchased a 32” LG HD LCD TV. I was asked to pick up the television from the warehouse. At the warehouse I was shown the front of the television and then the TV was placed inside the box by the warehouse employee. At no time did I feel it necessary to inspect the television completely or to confirm that the serial number on the box matched the serial number on the television. Since this television was purchased as a gift it was left in the box. The b... Read More »

Thomas O. posted a review

Tue, 22 Dec 2009 00:00:00 GMT

Purchased a 36' Sylvania TV less than a year ago. TV goes blank, I paid for the warranty/insurance at time of purchase. Set appt for serv. Tech to come out and fix tv, on 11/12/09. Have not heard from Brandsmart since. I have to call them weekly just to get a another story on why the part has not come in yet...Have spoke to VP of customer service and still they are just trying to locate the part. What happened to replacing the TV or atleast a prompt service repair. As of today 12/22/09 the pa... Read More »

john r. posted a review

Wed, 03 Jun 2009 00:00:00 GMT

This company has a horrible return policy. I have bought 4 electronics from this store in the past year, all on different trips. Their prices are a little better than most stores, but I noticed that the salespeople are allowed to "bargain" or "haggle" with the consumer to get the price down. On the last item I bought, a flat screen TV, the sales rep made me feel like I was haggling over a used car. He offered to give back some of his commission by putting "his code" into the the computer. It... Read More »