TrustLink News for Primecast

A M. posted a review

Wed, 26 Aug 2020 00:00:00 GMT

It's frustrating. Bad customer service, bad internet signal, and your money is stolen. in my case, they raised the rate more than 200% from one month to another. I have called by phone and they rarely answer, but when they do they do they don't solve any issues, or give any valid explanations for the price increase and the truly ridiculous service. There is definitely no control and they are abusing the residents De Soto park, As an owner of a property I have a right to choose the service i w... Read More »

bb.m posted a review

Sun, 16 Sep 2012 00:00:00 GMT

As I have read all your complaints against Primecast, I'm in the same boat. I'm in florida in a gated community that I've been black balled to get any tv for one year now by anyone that serves this area.... by one girl. I thought when a company went bankrupt that cleared all bills? I got one from Primecast for $400, with no explaining. How do we start a class action suit against this company. Has anyone started one ?I'd like to get on the list Read More »

Mad L. posted a review

Mon, 04 Jun 2012 00:00:00 GMT

Every bad review prior to this one is spot on. I think there are endless reasons why Primecast should disappear from the face of the earth. Is anyone even able to contact a rep from their new number (888-532-2980)? I've been moved out of the apts that required to have this crappy service but am unable to cancel or pay the last bill. I've called several times now and I get put on hold for more than 30 min and hang up because that is unacceptable. I think it is ridiculous that although they fil... Read More »

John B. posted a review

Sat, 05 May 2012 00:00:00 GMT

This firm is a shell, it is one of over a dozen shell companies that is run by an individual named Glen Lang. The parent company is Capital Broadband. Primecast has sibling firms, a lot. These firms are shells where Glen Lang shoveled debt while slamming "management fees" down on these shells. The shells are now in bankruptcy. They filed in Delaware last week. The parent firm has the $$ and you folks get to sue the bankrupt shell with all the debt. Glen is the former Mayor of Cary, NC. He was... Read More »

Randall M. posted a review

Sat, 05 May 2012 00:00:00 GMT

I have been a Primecast / Connexion Technologies Customer well over 2 years now and while the tech guys and upper management are usually a pleasure to deal with their customer service and "Tier 1" tech support is not. The company has always had outages, slowdowns, etc since I have been with them. As of today, May 5th, 2012, we received a legal notice regarding their chapter 11 bankruptcy. It not just for our community but for ALL PRIMECAST CUSTOMERS. Services will most likely terminate on Ma... Read More »

Cathy W. posted a review

Sat, 05 May 2012 00:00:00 GMT

When Primecast hooked up my service they cut all my other lines in half. When I have someone else come out to connect service with them. I am told I have to pay to have wiring ran to my house. It's going to cost me $250.00 or more to have this done. When I try to get a hold of primecast, to runs my lines they cut, I can't talk to anyone. No one answers the phone, or even answer any emails I send to them. If you are in a community that only has primecast. Get a petition to have them removed. I... Read More »

Audra W. posted a review

Thu, 03 May 2012 00:00:00 GMT

Recently Directv has taken back full service from Prime-cast in our gated community. I was notified of this change AFTER I paid my monthly bill to Prime-cast. I paid prime cast $104.94 for the month of April. Directv billed me saying that I never paid the $104.94. I have bank statements proving that prime cast did indeed take the money out of my account. I called Directv and informed them of this matter and they stated to call prime cast. Prime cast has their phone number (1-866-671-1117 or 1... Read More »

Holly C. posted a review

Mon, 30 Apr 2012 00:00:00 GMT

For all those needing to contact this company, you can try this number. 888-532-2980. Per the rep I spoke, they are not accepting their modems but they are still trying to bill for services that now belong to Directv so beware and save all billing documents if you are living in a community that is currently involved with them. Read More »

Gary G. posted a review

Fri, 27 Apr 2012 00:00:00 GMT

Thank goodness Direct has had enough complaints about Primecast that they have severed their relationship with them. I live in one of the communities that sold us out to Primecast. Now that they are gone there is a credit of $46.50 that Primecast owes us. There is no way to contact them by phone, they don't respond to the E mail address they have on their recorded message. Is there any thought of a CLASS ACT SUIT against Primecast? I'm sure there are thousands of people that would be glad to... Read More »

kent p. posted a review

Wed, 25 Apr 2012 00:00:00 GMT

Currently my phone and Internet have been down for almost 24 hours. When I call the service desk, it says that they are sorry, if you are having issues with phone and internet services they are unable to help us. And there are no other services in my area. Primecast is a worthless product. To boot they pushed out all other services in my subdivision so that not only am I out of service with zero ability to talk to them or cancel, but there is no other options. I use internet at home for work... Read More »

Joshua L. posted a review

Tue, 24 Apr 2012 00:00:00 GMT

I've had nonstop issues with Primecast since I got on with them last June. Services kept going down for no reason, once or twice every month almost. Hours of time logged on hold with their support or trying to reach them, hung up on me several times after I got highly angry with them for being double billed last month and they made excuses about it. Thank goodness that DirectTV pulled out of Primecast and provide service directly. Well, sometime this evening my internet went out. Called suppo... Read More »

Extreme Stocker posted a review

Wed, 04 Apr 2012 00:00:00 GMT

FINALLY !!!!! In an effort to protect their good name and brand, this week DirecTV gave Primecast the heave-ho and severed their association with Primecast on a nationwide scale. Primecast is a horrific service provider of Internet, telephone and formerly DirecTV Service. Hopefully, more apartment and residential communities will see this is a step in the right direction and get rid of Primecast for Internet and Telephone as well. I also heard Primecast' Call Center in Florida is shutting... Read More »

LEVI L. posted a review

Thu, 29 Mar 2012 00:00:00 GMT

I was a very happy directv customer for over ten years and never had any issues. Then the place I live said I had to use primecast instead of dealing with directv directly. I lost half my channels rite away when primecast took over and it took over a month to fix and countless hours. Directv would always give u credit if you had issues. Primecast just makes excuses. Then my bill was doubled for no reason. I really liked my directv but primecast ruided it. Stay away. Directv needs to pull thei... Read More »

Todd M. posted a review

Tue, 27 Mar 2012 00:00:00 GMT

I had the same situation last night. They doubled billed me and within a week. THis last bill wasn't due until next month. After waiting 20 minutes for an agent, the rep said that if you are opted in for automatic bill pay, they deduct it early (one day after billing cycle). Of course this is on the third page of the electronic bill that no one reads. I finally got to a manager (45 min) later and told her to reverse to charge as if this posted, it would overdraw my account. I demanded they... Read More »

Kay B. posted a review

Tue, 27 Mar 2012 00:00:00 GMT

I have had Primecast Direct TV bundle service for 19 months. I would have dropped them long ago, but my apartment community forces residents to use Primecast, unfortunately. I would not mind, but Primecast service has been poor at best and the customer service people are the most rude, frustrating folks I have dealt with in all my life. This month they double-billed my account and when I called to question why, I was told it was because of my billing cycle. This is not true. I already paid fo... Read More »

TANYA P. posted a review

Fri, 23 Mar 2012 00:00:00 GMT

I HAVE PRIMECAST CAUSE THEY WON'T LET NOONE ELSE IN MY SUBDIVISION.. I HAVE HAD NOTHING BUT PROBLEMS SINCE I STARTED RECEIVING THERE SERVICE FIRST MY DISH FELL THE TECK CAME OUT AND TOLD ME IF I WOULDN'T HAVE BEEN POLE DANCING ON IT THAT WOULD HAVE NOT HAPPENED I CALLED AND COMPLAINED THEY SAID HE WAS FIRED. 2 WEEKS LATER MY PHONE AND INTERNET WOULDN'T WORK SO THEY HAD TO SEND OUT A TECH SO WHO SHOW'S UP BUT THE TECH THAT TOLD ME THAT.. NOW I HAVE ANOTHER PROBLEM WITH THOSE SLIM BALLS ON FRID... Read More »

Tom F. posted a review

Fri, 16 Mar 2012 00:00:00 GMT

I had no choice when I moved into this community. I was immediately informed by the manager of this community that I had no control over the TV service. Or subscribe to cable. Cable is too expensive. So I tried Primecast. I quickly became tired of the service they provided and took cable. The phone reps are like talking to a brick wall. They pretend they didn't hear me. Debited my checking account (I was on auto pay) after the fact in the amount of $1,582 and then sent me to collections. I ha... Read More »

Kelley R. posted a review

Wed, 29 Feb 2012 00:00:00 GMT

Primecast is by far the worst company ever, I do not understand how they are still in business. I had to use Primecast in order to get Direct TV which I only wanted so I could get the NFL Sunday Ticket so not worth all the hassle I have went through. Called to order service and the sales Rep informed me I would have to pay a $300.00 deposit I told her I could not do that and said never mind, she replied she could waive the deposit, it is clearly noted in my records she waived the deposit. So... Read More »

Knottydog55 posted a review

Thu, 23 Feb 2012 00:00:00 GMT

This was the worst service I have ever had. They tried to cancel our account saying that our credit card had not paid, but interesting enough we have the statements to prove what liars they are. Stay far, far away!!! Read More »

Nelly G. posted a review

Wed, 01 Feb 2012 00:00:00 GMT

Previous cancellation for unsatisfied service on Nov 11/11 I decided to reconnect service because my job requires that I have internet service. This next bill includes the disconnect charge and also, they charge me for a modem, because the disconnection. So Called on dec/11/11. talk to Paola (supervisor) she told me that I just own $ 90.25 plus $ 5.00 (late fee) so she said that I own a total of 95.25 and $100.00 for the modem, but a that moment she is going to remove the $100 charge... Read More »

Dominic P. posted a review

Wed, 01 Feb 2012 00:00:00 GMT

A very bad experience with Primecast from their phone representatives. Never had a chance to speak with the management. They are a bunch of BOZOS!!! Don't become involved with this company or Directv. These companies are linked into one. No matter what Directv says. I went back to cable and have peace and quiet and peace-of-mind. Read More »

Brian M. posted a review

Wed, 01 Feb 2012 00:00:00 GMT

I had the most unpleasant and horrible experience with Primecast. They are a bunch of bananas. They steal from their customers bank accounts and then send collection notices. Don't become involved with them. Read More »

Krystyna S. posted a review

Wed, 01 Feb 2012 00:00:00 GMT

I got stuck with Primecast as my television dish service since I was living in a community of mobile homes. I had no other choice but to return to cable. My relationship with Primecast from the beginning was a total nightmare! Beginning from speaking with their phone representatives on the phone. I tried to speak with the supervisor and management and found they were just as idiotic and lacked moral fiber as their phone representatives did. They owe me $568.62. I moved to another state and a... Read More »

Cathryn P. posted a review

Tue, 17 Jan 2012 00:00:00 GMT

Our community decided to go with Primecast and I assume have a contract with them because we are not able to get anyone else besides Primecast. We have had nothing but problems with Primecast, first it was the telephone service messing up all the time as well as our internet,then all of sudden we started getting large bills I am talking bout like 600-700 bills now seriously who in the world has a cable bill that high. It took them months to get it fixed but I had to call and argue with custom... Read More »

Michael W. posted a review

Fri, 06 Jan 2012 00:00:00 GMT

I'm trying to figure out how I can be billed from Directv for $32 and from Primecast for$74 for the same programming? Primecast has on equipment on my property,it's all directv's.My contract with Directv expires next month but the Primecast dude said we are under contract with them til Sept 2013? What the hell,I was forced into this with them,I signed nothing with them? How can I be under a contract with them? I want to drop Directv but not sure if I can? Read More »

Pete S. posted a review

Wed, 04 Jan 2012 00:00:00 GMT

Prime cast is an evil corporation that treats its “customers” like crap. I have had nothing but issues with this company and so do all of my neighbors. Our HOA while the builder was in charge signed an agreement that we cannot get out of. We have to pay a huge monthly fee and service fees on top of that. Due to the fact we are locked in and have not where to go they do not have to offer us any service. If we all banned together and stop paying they will take us to court. I had no service for... Read More »

vivian c. posted a review

Fri, 23 Dec 2011 00:00:00 GMT

Absolutely no decent customer service, no detailed information leaving customers open to future billing issues, their billing practices are questionable, their installation of equipment also questionable, workmen only changed wiring and installed directly into my former service antenna for dishnetwork. Their association with DIRECT TV will ruin direct tv's reputation. Do not do business with this company, thieves in sheep's clothing. If there are any cases being built against this company... Read More »

James S posted a review

Tue, 20 Dec 2011 00:00:00 GMT

Not only was their service horrible, but their billing practices are questionable. First of all, I moved into an apartment for which the leasing company forced all tenants to pay monthly for the DIRECTV service through PRIMECAST whether the tenant wanted it or not. It is a basic service and anything higher must be requested through PRIMECAST. I requested an HD-DVR which was a huge mistake. Apparently, when the technician told me there was a 12-month contract for the equipment that meant th... Read More »

C E. posted a review

Sun, 18 Dec 2011 00:00:00 GMT

We bought our property knowing about the negative reviews Primecast received. We went to great measures to avoid any issues with them, but their determination to defraud consumers is unavoidable if you buy or rent a property contracted with them. So let me say this before continuing: DO NOT BUY OR RENT A PROPERTY CONTRACTED WITH PRIMECAST. YOU WILL REGRET IT. Our internet is slow and constantly going out for hours and days at a time. Our HD DVR boxes never work. They will set repair app... Read More »

Matt D. posted a review

Wed, 07 Dec 2011 00:00:00 GMT

My housing community in South Carolina somehow got a contract with Primecast, considering the company is not based or even provides service anywhere else in the state. Phone customer service is some of the worst i've ever experienced. We constantly have problems with our cable and internet services, and Primecast fails to do anything about it. Would not recommend. Read More »

James F. posted a review

Fri, 25 Nov 2011 00:00:00 GMT

I have not been able to get through their customer service so that I can have internet service. AT&T's service is terrible, and the connection gets messed up at least twice a month. I then call primecast and if they could sell me their service at the price they have on-line, I might buy it but they insist that I rent their modem for an extra fee, rent a cable box for an extra fee, pay numerous surcharges and pay extra for the services listed in the package. They insist that I stay at home and... Read More »

Greg C. posted a review

Wed, 23 Nov 2011 00:00:00 GMT

Our park entered into a restrictive contract with direct tv/primecast. I have a bad feeling about them, I am going to stick with dishnetwork and century link. I checked into it and found I don't have to use primcast. Read More »

Lindsay B. posted a review

Wed, 26 Oct 2011 00:00:00 GMT

Primecast is TERRIBLE HORRIBLE HORRIBLE!!!!!!!!! They put our account under someone else's name and won't let us get cable. They gave us the run around having us call multiple different places just for them to tell us they don't know what Primecast is talking about. Also, I have missed 3 days of work waiting for someone to come out and look at the tv, one more incompetent than the next only for no results and one day no one even showed up! I am beyond furious and all we want to do is get out... Read More »

Randy T. posted a review

Wed, 12 Oct 2011 00:00:00 GMT

PRIMECAST IT HORRIBLE! THEY ARE CRIMINALS The worst Customer service i have EVER seen. We will start back when i 1st got service. it took them 3 months the bury a line that went across my yard and 3 other peoples yards. I have a kids and i mow my yard (both Safety hazard). A few weeks ago i has having issues with getting a clear picture on my hd box. they set up an appointment for a tech to come out between 8am and noon. they told me if i was not here when the tech arrived that they would cha... Read More »

Butch C. posted a review

Tue, 27 Sep 2011 00:00:00 GMT

I have been with primecast since June 2011 and did not take negative reviews seriously,and sorry now they give you nothing but lies overcharge you and charge you on things you do not have.I started out with my monthly bill at $119.00 plus tax and start getting bills in JULY $134.00 Then AUGUST $237.00 Then SEPTEMBER $398.00I will not pay this rip offs and scams from primecast contract or not.So customer beware I wished I had. Read More »

Robert L. posted a review

Wed, 21 Sep 2011 00:00:00 GMT

I have just gotten off of the telephone with Primecast and as always I found poor customer service. My television (1 of 2) and telephone stopped working at 7pm last night. When I called this morning customer service said my bill was past due. I have always paid my bill(s) on time, but yes, I miss paying in August. Believe me, a hundred dollar plus bill will not make or break me, I pay my bills on time. I made the payment of $128.29 on September 12th and as of yet Primecast has not received th... Read More »

SK W. posted a review

Tue, 13 Sep 2011 00:00:00 GMT

If you are a large apartment complex thinking about using this service I would advise to stay away... I had non stop problems with my service.. I would call and complain about the box sucking, and randomly rebooting, their tech support solution was to unplug it, wait a minute and plug it back in... HAHAH! For weeks anything I would record and try to watch would skip and freeze. In those few weeks you could NEVER rewind, it would freeze and take 5-10 minutes to get back to live television. Eve... Read More »

Tim J. posted a review

Mon, 12 Sep 2011 00:00:00 GMT

The Customer service at Primecast is, at best, a joke. At worst, it is a crime. This last Friday night at 9 pm, they turned off my cable. They said that this was due to non-payment of a Quality Assurance plan. When the technician was explaining this to us, he advised us that if we did not want the plant to not check any boxes and sign the paper. We were moving in and very busy, so I did. Big mistake, I know. Somehow the box for the plan got checked and they have been billing us for this. At l... Read More »

Raaja K. posted a review

Fri, 09 Sep 2011 00:00:00 GMT

What everyone is saying about primecast customer service is right. They SUCK. Rude, Put you on hold forever, never get billing correct. I will say in Primecasts defense, Their tech support reps are very polite and earnestly do try to help you with the tools they have at their disposal, unfortunately those tools are limited and 9 times out of 10 you have to have them schedule a tech to come and the techs that come out are just as bad as the customer service reps. I wish the Phone support guys... Read More »

Kim S. posted a review

Sun, 28 Aug 2011 00:00:00 GMT

The customer service for this company is AWFUL. The first problem started with installation and has gone downhill from there. They lie, they do not honor their specials and then when you get the service they add money to your bill because they will not honor the commitment price. They are charging me an extra five dollars a month because I did not want to give them my email address to sell out to others. If I had any other choice I would not have this company. Unfortunately the apartment that... Read More »

Jennifer N. posted a review

Sun, 14 Aug 2011 00:00:00 GMT

This company is HORRIBLE!!! My husband and I fight every single stinking month with them because of some issue or another with our service. Sometimes it's billing, sometimes its a tech issue, but every month its something. They're customer service people are rude and we've only found 1 service person that's been to our home even REMOTELY knowledgeable about what he was doing...THANK YOU JAY just in case you ever read this. Our bill is never the same amount twice. They've charged us for premiu... Read More »

Brandy F. posted a review

Thu, 11 Aug 2011 00:00:00 GMT

I had a lot of the same issues, such as the quality of customer care and billing inaccuracies. Customer Service didn't put notes in so every time I called I would have to start all over again when my service would stop working. I have never missed a payment, but every month my bill would be higher than it should have been. I would sit on hold for an hour, someone would fix, I would pay my bill, and then it would start all over again the next month. Since I can't go with any other service prov... Read More »

Stacia posted a review

Thu, 11 Aug 2011 00:00:00 GMT

I had such high hopes after being forced into business with this company by our apartment community. Billing with Primecast and Direct TV was awful. They told us to pay direct tv so we did but then Primecast would come back and bill us for the same service twice and then tell us we were late. Late on our account one time and we were forced to have automatic withdraw for the monthly bill. We have had nothing but issues with our Direct TV service and after a year of calling they finally sent ou... Read More »

SPENCER P. posted a review

Thu, 11 Aug 2011 00:00:00 GMT

DOES ANYONE KNOW WHAT STATION ABC IS ON? Read More »

gary f. posted a review

Mon, 08 Aug 2011 00:00:00 GMT

I have had primecast since last year and had nothing but problems with primecast. service has been a headache, billing has been nothing but a problem since day one. Just recently primecast billed my checking account for $77.19 when by bill statement was for 54.00 when it should have been $40.99. I was on the phone for over an hour trying to get this taken care of. I gave primecast 5 day's to get it right if not I will get a hold of my states attorney and charge primecast for fraud. and then s... Read More »

Annika M. posted a review

Sat, 06 Aug 2011 00:00:00 GMT

My community changed all Direct TV accounts without any knowledge. I had recently set up a bundle with Verizon for phone/TV/Internet for a great price. Now I have to pay a lot more. During the transition I was told that I would get bills from Direct TV AND Primecast, and to only pay Primecast bill. My bill last month was only $47.00 which I thought was very low. The bill I got today sent me through the ceiling. $240.22. The bill does not show any kind of breakdown. When I called I was told th... Read More »

Lisa B. posted a review

Fri, 01 Jul 2011 00:00:00 GMT

This is the worst possible company to ever deal with. We had been told they were taking over our trailer park/community where we live. They sent letters in the mail stating that they were cutting the regular primary carrier for our trailer park which was time warner cable. We can still get services through them luckily. About a few months ago this company suspended my service. I forgot to pay, and I paid it over the phone. They called my husband told him we had to have our checking account... Read More »

Stephanie D. posted a review

Wed, 01 Jun 2011 00:00:00 GMT

Over 1 year ago our neighborhood signed a restrictive contract with Primecast to become the offical provider of Direct TV services in our neighborhood. We had been Direct TV customers for many years and many different addresses. We understood the switch to mean that we'd still recieve Direct TV's programming, but that all accounting and service would go through Primecast. What a huge disappointment! Multiple billing errors occured in the first few months. Then, we were under a special Showtim... Read More »

Cynthia M. posted a review

Wed, 11 May 2011 00:00:00 GMT

I have only been with primecast for a couple months, and its the worst mistake that I have EVER made. However, my apartment is contracted through them, so there is really no other choice. I have had numerous amounts of trouble with this company since the day I signed up. I started with poor quality on both the TV and the Internet. Then I received my first bill, and they had charges that were not supposed to be there. After a half dozen phone calls, I finally got them to put me on the plan tha... Read More »

Renee O. posted a review

Wed, 04 May 2011 00:00:00 GMT

Primecast is absolutely the worst service i have ever had. Our community contracted with them so we were forced to use them, i have had their service for one year and have had nothing but problems. I took over four months for them to hook my service up correctly, for the first four months i barely had any service, the billing is constantly messed up, they do not return calls and never answer emails, my last problem was two days ago, i had paid my bill on Sunday got confirmation that it was pa... Read More »