TrustLink News for Netflix, Inc.

Summer M. posted a review

Tue, 22 Nov 2011 00:00:00 GMT

Enjoy the service but they have the ability to change charges on the plan at their discretion and only notify you by email of such changes. In my instance my charges were $9.99 and changed to $15.99. I expressed my concerns and I was laughed at and was told there was nothing they could do but change it as of today. I believe this is unethical and an email is not sufficient notification. REALLY DISAPPOINTED in customer service and their business ethics! Read More »

Carol W. posted a review

Wed, 16 Nov 2011 00:00:00 GMT

I have been a customer since Dec 2004. I mailed 2 DVDs back on Friday and realized today I hadn't received any new DVDs. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the DVDs they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CA... Read More »

judy l. posted a review

Sun, 02 Oct 2011 00:00:00 GMT

i was vary happy with Netflix the rate i agreed to was great the movie selection was so-so but then they almost doubled my rate and charged my debit card without my knowledge any company that would charge my card an unapproved amount is a company that will NOT have my business. if they were going to raise their rates they could have had the consideration to give there customers a phone call (even if it was pre recorded) just to let people know their new prices and what new options you have as... Read More »

Patrick S. posted a review

Sat, 04 Jun 2011 00:00:00 GMT

I first considered Netflix when I purchased a new iphone. They had a free application on it with a trial run. I couldn't believe how great the offer (like $10/month). I then signed up for 1 dvd rental at a time. I would watch the movie and send it back. They would receive it literally within 12 hours of mailing it. My next movie came the following day or two. They are fast and accurate! I had one experience where they lost the dvd but didn't ask questions and quickly took it off my account. T... Read More »

Robyn B. posted a review

Sat, 28 May 2011 00:00:00 GMT

I've been a member of Netflix since 2002 on the 3-at-a-time plan. Up until fairly recently, I did nothing but rave about this company and their service, and recommended them to everyone I knew. I thought it the perfect business model and the best company I've ever dealt with. However, all good things must come to an end, I guess. Why is it human nature to ruin something good? First, Netflix eliminated their community features, much to almost everyone's chagrin. Then the availability of recen... Read More »

Ed C. posted a review

Tue, 17 May 2011 00:00:00 GMT

I have been a Netflix member for about three months now, and until today I would have given them five stars hands-down. We are on the 1 DVD-out at a time plan, with unlimited streaming option at $9.99 per month. Every since I have been a member, I have been able to stream 2 movies at once. While that wasn't 'unlimited', I understand the unlimited applies to time, and I also understand the need to limit the number of streams, so I was content with 2 simultaneous streams. Tonight I went to wat... Read More »

Jamie G. posted a review

Wed, 23 Mar 2011 00:00:00 GMT

I'm sorry to have to do this as overall i really like Netflix; however the true test of a company is how they respond when you have a problem. And how is a company to respond when they make it impossible to reach them. Most of my Netflix usage is streaming on Xbox live. For two days in a row i received an error message saying i was unable to access - the first time i was like oh well, this kind of stuff happens, but the second day i tried to contact them to resolve the issue. The sugg... Read More »

Nikki W. posted a review

Sun, 13 Mar 2011 00:00:00 GMT

We watch movies instantly all the time and it's only ten dollars a month even when i lost some dvds they sent that had to be about 25 dollars a piece it's still just ten dollars you can't beat that. My kids watch their stuff, I watch my rom coms and my husband watches his dexter. I feel good about the fact that we are not uploading or downloading copyrighted material and that actors and models and whoever creates can be paid. We have watched Notting Hill, indie flicks, angelina ballerina, phi... Read More »

Carlene K. posted a review

Sat, 05 Mar 2011 00:00:00 GMT

I have been an fan of Netflix for couple years and had no problems until recently. I am disabled and was encouraged by may attorney to get the Direct Express card which is like a debit card from Social Security. Netflix does not accept these cards and was told by the service representative they do not want the trouble of signing up for the service. I am very upset that they appear to not care enough about senior citizens or people who are disabled like myself to take the trouble to sign up. O... Read More »

dennis b. posted a review

Mon, 28 Feb 2011 00:00:00 GMT

on their website, they stated you will not be charged for the 1st month of service. I looked at my charge card on the same day, they charged me three times in the amount of 10.99 each time, and on my monthly billing statement they showed charging me for the 1st month. I called quite angrily when I saw they had violated their rules/contract..they messed up my account and email on purpose and charged me again. I had to call them back three times to have the service reconnected. Each and every t... Read More »

Larry B. posted a review

Mon, 14 Feb 2011 00:00:00 GMT

I bought a 12 month gift subscription for myself with the expectation that I could protect my credit card information. My account was disabled after less than a month of use until I provided credit card information for prepaid account. The Netflix representative indicated that I could not be reimbursed for the unused portion of the prepaid service if I cancelled the account. I would not recommend this service and plan to share my experience as part of my normal marketing activities. Read More »

Brian G. posted a review

Sat, 29 Jan 2011 00:00:00 GMT

If you ever see or read an advertisement from Netflix, do yourself a favor, and run screaming the other direction! I have been with Netflix for a year and never had a problem with them until recently. I had a payment due on 12/23/10 and, due to my own error, the funds were not available in my account. Due to the hard times we are all experiencing, my payment was not available until 01/19/11. On that date, they withdrew the full month payment...no problem. Well, then not 4 days later they trie... Read More »

Julie A. posted a review

Fri, 28 Jan 2011 00:00:00 GMT

I really like Netflix. I've been a member since 2005. I have never had a problem with the service. I think the best thing about Netflix is that they ship really fast! I mail a DVD (or 2) In, they acknowledge receipt by email early in the morning (3am or 4am). That's only 10 hours after I mailed it (if I mail by 5 or 6pm). Then they send the next DVD right away! Very efficient. In the last 5 years, I've received between 7 to 10 unplayable DVDs. It has not been a problem. You simply go to their... Read More »

Stephanie B. posted a review

Tue, 25 Jan 2011 00:00:00 GMT

I was shocked when I found all these bad reviews for Netflix. I have been a member since 2004 and have only received 1 broken DVD (that may have been my fault, I jammed it into my purse) and only a handful of DVD's that I've had to clean to get to play and 5 or so, that I had to send back for unplayable. I'm on the 2 dvd plan right now and shipment is on a 3 day cycle (distribution center about 300 miles away. I return on Monday, receive Tuesday/ship Tuesday, receive Wednesday. I highly recom... Read More »

Andrew B. posted a review

Tue, 18 Jan 2011 00:00:00 GMT

We have used Netflix for about 2 years with fairly good service until recently. They decided to raise the costs of the DVD rental plans considerably high. They claim it is to better off set the demand of live streaming. They offer very few if any (NEW) releases to watch instantly. Garbage. Then I woke up and realized that Blockbuster not only rents out movies, but also video game rentals. The wait time is a little slower for mailing process but well worth the switch. Read More »

christian b. posted a review

Sat, 01 Jan 2011 00:00:00 GMT

I want to complain about the Billing cycle. I was bill on December 6th 2010 & was re billed December 31st 2010.I did not get my full 31 days of service. being billed one week sooner.I disagree with it.I was angry. the is 31 day service. they should have re billed me on January 6th 2010 or one day earlier would have been fine. thanks Read More »

Zac C. posted a review

Mon, 13 Dec 2010 00:00:00 GMT

I have never had a problem with netflix. great shipping and excellent choice of movies. they should get into renting video games though. Read More »

Michael R. posted a review

Wed, 08 Dec 2010 00:00:00 GMT

This is a good company overall, rent dvds for cheap, because after you see a movie why would you want to keep it if you can see it again sometime by getting it in the mail? The dvds come in the mail relatively quickly, but three of the previous five dvd's I have received resulted in a skipping movie on two dvd players at the same points in the movie. I am willing to give them the benefit of the doubt that this could be a rare occurance, Netflix needs to improve the quality control and check... Read More »

Gabriela G. posted a review

Thu, 02 Dec 2010 00:00:00 GMT

After being a member for a year and making promptly payments, netflix cut my service off for not being able to make one payment on time. I lost my debit card and my bank is going through a name conversion; therefore, instead of 7-10 days, is taking about a month for me to receive the new one. I don't have any other way of making a payment and netflix refuses to keep my account active until they receive a payment. I think that the lack of customer service will cost them a lot of customers, I'm... Read More »

Anthony P. posted a review

Wed, 22 Sep 2010 00:00:00 GMT

In May 2010 I opened a new Netflix account and closed an old one due to a promotion they were running at the time. Some how they charged me for two accounts over the next two months. When I realized the error I called their customer service and was told I would be credited the next two months as to make up for the two I was over charged, and the extra account would be canceled. Three months later I realized I was credited the next two months as they promised, however they forgot to cancel the... Read More »

albert d. posted a review

Sun, 22 Aug 2010 00:00:00 GMT

I think it is very unfair to pay full monthly charge and have five damaged dvd's in the same month. Read More »

Melissa L. posted a review

Sat, 17 Jul 2010 00:00:00 GMT

I loved Netflix until I accidentally returned one of my personal DVDs instead of Netflix's DVD. Netflix quickly notified me and I immediately returned their movie. However, my personal movie was never returned. I called customer service twice. The first time the employee ensured me my movie was on the way. I called back, when I did not receive my movie, only to be told it must have been lost in the mail. The offered no restitution and were actually very quick to tell me this was my fault. I t... Read More »

Diane P. posted a review

Mon, 12 Jul 2010 00:00:00 GMT

WARNING: GIFT CERTIFICATES FROM NETFLIX - THIS IS OF PUBLIC IMPORTANCE. Netflix sells gift subscriptions in various months duration. At the end of the Prepaid gift subscription, Netflix automatically renews the gift on your credit card the person who the gift came from. They say the gift receipient is responsible for canceling this or it automatically renews, that is allowing an unauthorized purchase from the receipent or Netflix on your credit card. 1. customer service states it i... Read More »

Kerry J. posted a review

Sun, 30 May 2010 00:00:00 GMT

I signed up for a FREE trial and they hit my credit card not once, not twice but 3 TIMES within minutes of signing up for a so called FREE trial. I made a big mistake of giving them my credit card number. Read More »

heather r. posted a review

Tue, 23 Mar 2010 00:00:00 GMT

I have been with netflix for 4 years and about 2 years ago I switched to prepaid visa's because netflix was trying to hold on to the payment earlier and earlier I have proof from my bank and sent a copy to netflix and they said "IT WASNT US" Even though I had bank proof well i switched to prepaid that was fine until I paid for three months ahead because I knew I was taking some time off from work they took the payment on 1/26/10 but on 2/8/10 oh no they didnt honor the payment from 2/10-4/10... Read More »

BIGMIKE posted a review

Mon, 22 Mar 2010 00:00:00 GMT

THIS COMPANY FLAT OUT LIES. WHEN YOU START SENDING BACK 3 MOVIES AT A TIME TO FAST THEY DELAY OR HOLD UP YOUR NEXT ORDER OF MOVIES. THEY DONE THIS TO ME 2 YEARS AGO AND NOW THEY ARE DOING IT AGAIN. IN THE LAST 5 WEEKS I HAVE GOT 2 MOVIES 2 TIMES AND 1 MOVIES ONCE. THEY BLAMED USPS AND TOLD BBB THEY MAYBE I SHOULD TRY A DIFFERENT MAIL BOX OR POST OFFICE?? Read More »

jane l. posted a review

Sun, 14 Mar 2010 00:00:00 GMT

I have been a member for years & have experienced "very long and/or long waits" responses from Netflix when requesting New movie releases within the last 7 or 8 months. These long waits have amounted to about 3-4 month or longer. This did not occur when I first signed up for the service. Understandably if the service has grown to the point that they can no longer service their customers as promised, that a new business strategy would be necessary. However, after calling them (as there is no e... Read More »

Sarah S. posted a review

Sun, 07 Mar 2010 00:00:00 GMT

This company does not provide the service they imply. They send movies that are not in your movie Queue. They then will not fix the error or refund. If they fixed the error to begin with there would be no need for refunds. They will not let you change plans in the middle of a billing cycle. This company has rude, obnoxious, condescending employees and customer service representatives that lack any ability to resolve the issues or communication skills. The supervisors are have even less author... Read More »

Michael N. posted a review

Thu, 18 Feb 2010 00:00:00 GMT

I love netflix! I have been a member for about 2 years and I have to say this is without a doubt the best $20 I spend a month. On time shipping, watch instantly, and great customer service, I would recommend this to anyone. If you have been spending your money on overpriced rentals, then you will find solice in knowing the movie you want is a click away.... Literally. Read More »

Kevin S. posted a review

Tue, 02 Feb 2010 00:00:00 GMT

I have had Netflix service for just over a month after sharing my roommate's service for the past five. Netflix's Watch Instantly service allows you to watch what probably amounts to months of television and movie content online, and their DVD collection is excellent. Be warned: most shows and new-release movies (except for documentaries and Starz Play) are not available to watch instantly. I have an add-on Blu-Ray service, which is a good value. I have only received one damaged disc of the l... Read More »

Matthew P. posted a review

Wed, 21 Oct 2009 00:00:00 GMT

Refuses to accept the payment methods they advertise on the website. States that an ATM card I have is a prepaid card and will not accept it. They should make note of this on their website so when someone sets up an account they won't run into the same problems I did. I also purchased a Roku box on the recommendation of NETFLIX that is now just an expensive paper weight. Read More »

Cassie A. posted a review

Wed, 23 Sep 2009 00:00:00 GMT

I have never had any problems with Netflix. I have had a couple DVD's that had some skipping, but they had no problem replacing it for me. The DVD's come EXTREMLY quickly. I have the 2-DVD at a time plan so I'm am usually never without a DVD on any given night if I rotate it right. It really only takes 2 business days to get another DVD. I've never had to contact them about anything. They charge my card once a month and the DVD's just keep coming! Read More »

Alyse C. posted a review

Tue, 08 Sep 2009 00:00:00 GMT

Wow-very nice customer service! I was expecting a lot of trouble when I called with an issue- they were very helpful. I also asked to stop receiving email alerts and other general emails from them and it was stopped right away. Read More »

laura C. posted a review

Sat, 29 Aug 2009 00:00:00 GMT

Bad Service. 8-10 Unplayable DVDs in a row. Movies freeze up at the end. Customer Service is Rude. Poor Delivery Times. Don't Waste your money or your time. Read More »