TrustLink News for Hewlett Packard

Angel969 posted a review

Tue, 22 May 2012 00:00:00 GMT

This is based on my personal experience from 1/09-5/12. ** I had a computer built for my specs that cost me $3000 in 1/09. As soon as I got the unit, I was having problems out of it. I started calling HP right away and they had me fixing my unit over the phone. I am not a computer tech. That is what I bought the extended warranty for. I sent my unit in 3 times in 2010 all for the same issues. I got it back in the same condition it was in when I sent it in except for the last time when I got i... Read More »

D W. posted a review

Sun, 26 Feb 2012 00:00:00 GMT

Had my computer fixed by HP after they charged me for an in-warranty repair. They sent the computer to me back with scratches and dents. Talked than Edward who said he was a customer service supervisor. He told me to and him pictures of the damage which I did and never heard back from him. I tried several times to get in touch with him and never got a return phone call after leaving several messages. I finally put a complaint to my credit card company. Oddly, then I heard back from Edward. He... Read More »

brandon s. posted a review

Sat, 26 Nov 2011 00:00:00 GMT

Hewlett Packard is the best company and their computer products last very long I have never had a problem with their service at all they are very trustworthy. Read More »

Sondra C. posted a review

Wed, 16 Nov 2011 00:00:00 GMT

Complain effectively: California Attorney General: www.ag.ca.gov - you will need their address: 3000 Hanover St., Palo Alto, CA 94304 I purchased a bundle package from HP Sales department by phone in Sept. 2011 to include Laptop, monitor, port replicator and printer. I spoke in depth with sales indicating what I would use the equipment with, i.e., other office equipment that I had and deferred to them as to what would work best for me and ordered accordingly. I received the order a few... Read More »

lawrence w. posted a review

Wed, 19 Oct 2011 00:00:00 GMT

purchased a new pc in october 2009. also purchased an extended warranty thru october 2011. pc went bad; three new mother boards; two fans replaced. onsite tech and even to factory. finally, hp replaced pc with a "newer; better model". it arrived in damaged box via fed ex. notified case manager that it had arrived damaged. he said to set up as had lots of padding in box for protection. yeah, i told him; except for sides where box bashed in. so set up and had two (2) blue screens in two weeks a... Read More »

Ashlie W. posted a review

Fri, 30 Sep 2011 00:00:00 GMT

For Starters, there needs to be a negative star rating because HP deserves a minus 5 star rating. This company is probably run by a bunch of communists/sub-human & uncivilized characters! I've purchased several tech products from HP for years and off late, every product that I buy turns out to be defective..and somehow HP has mastered the art of making stuff work for 12-15 months ( considering 90% of the people in the US don't buy extended warranty & even if they did, the defective parts aren... Read More »

Debra D. posted a review

Tue, 16 Aug 2011 00:00:00 GMT

I PURCHASED A COMPUTER FROM HP AND IT IS SLOW TO START UP, IF IT STARTS AT ALL, AUTOMACTICALLY SHUTS DOWN WHEN ITS ON. ALTHOUGH HP PERSONELL IDENTIFIED THAT IT WAS A PROBLEM WITH THE HARDHARE, ON THEIR END, THEY REFUSE TO COMPENSATE ME. I HAVE HAD THIS COMPUTER FOR LESS THAN SIX MONTHS AND STARTED HAVING TROUBLE WITH IT TWO WEEKS AFTER PURCAHSING IT. I HAVE REPORTED HP TO THE BETTER BUSINESS BUREAR TWICE AND THEY REFUSE TO LISTEN, COMPENSATE OR ALLOW ME TO SPEAK WITH ANY EXCUTIVES ABOUT THIS... Read More »

David E. posted a review

Mon, 04 Jul 2011 00:00:00 GMT

Nice computers, crappy service, worst tech support. simple explanation on why i wasted $2000 with them probably even more, and plan to never return. I am embarassed I once told people I love H, I will be sure when friends ask me what computer they should get, I will advise why HP should not be anywhere in thought. Read More »

Peggy S. posted a review

Wed, 22 Jun 2011 00:00:00 GMT

Buyers beware! H.P. has become so big that they no longer have a since of customer relations. From day one I had problems with this computer, the DVR never worked talk to tech support till blue in face, they said I had to dissemble the computer pull out the board drop some soldier on the contact and it should work, I am not a tech I told them they said that was the only way to fix the issue, my daughter had the same computer and had the same issue, we just gave up and never used the feature.... Read More »

Cindi M. posted a review

Thu, 09 Jun 2011 00:00:00 GMT

I was lied 4 times, They charged my credit card for a item I never ordered, it was the typical bait and switch. I am a returning customer (3 times) and I WILL NEVER BUY from them again. They made no effort in rectifying the problem kept my money over 10 days. DOUBLE CHECK your item before you give them your information. Read More »

Doris D. posted a review

Wed, 08 Jun 2011 00:00:00 GMT

I have a complaint against Hewlett Packer because of a completely unresponsibve HP Printer OfficeJetPro 8500 909a. Purchased from Staples, Inc. 8322 Pineville-Matthews Road, Charlotte, NC 28226 on April 7, 2011. After many connecting and printing issues, we attempted to return it to Staples local store here withinour given 2 week period. They sent us home with it and in=structions to try again and to call the Herwlett Packard main telephone number, which we did for numberouis time in the ne... Read More »

A A. posted a review

Tue, 07 Jun 2011 00:00:00 GMT

HP customer service is the worst. Do not buy HP, even if it is the cheapest out there. You call 800-474-6836 you get an automated voice asking you if you like to buy get tech or repair. It takes forever to get someone /agent on the line. Then you can’t understand them. You ask for a supervisor they tell you there aren’t any. I got a call from someone I could not understand told her I have to call back after work. I never got this person, she is never there @ my time. My computer is under... Read More »

Shaun T. posted a review

Thu, 26 May 2011 00:00:00 GMT

I recently purchased a new HP G72-B60US laptop. Less than 6 months and the screen was un-viewable due to lines. I was able to connect it to an external monitor to use. I contacted HP support via the online chat. First person I talked to had no clue. Sounded like he was just following a script. The second person I talked to immediately recognized that the screen needed to be replaced and started a service order to get it sent in for repair. The representative assured me repeatedly that the rep... Read More »

keith s. posted a review

Thu, 19 May 2011 00:00:00 GMT

my machine works great Read More »

Michelle L. posted a review

Tue, 17 May 2011 00:00:00 GMT

After reading the other post about HP, I have to say, they are nothing but a big scam of a company. April 30th I called them to get help with my computer, less than a month old. I was only able to view 1/2 of the screen. I explained the problem, did as I was asked by the tech, in order for him to try and assess the problem over the phone. He assured me that it was a Video Chip problem, and that it WAS covered under the warranty. I was told not to worry about it, they would take care of it. I... Read More »

Chintan P. posted a review

Thu, 05 May 2011 00:00:00 GMT

My complaint stems from the middle of April this year. I have called and tried to get a hold of someone in customer/technical service almost 10 times now. Every time I call, the person I talk to makes a different excuse or adds to the problem of why they won't repair my computer which is in warranty, unless I pay $350. Originally, I was told that my keyboard suffered liquid damage. That was impossible, as my computer has been on a desk since the day I bought it about 9 months ago. Then, they... Read More »

Tameka B. posted a review

Wed, 04 May 2011 00:00:00 GMT

So on 4/11/2011 I called HP to respond to what I thought was a great price for a computer. $500.00 instantly taken from my account as soon as the telephone call for the purchase ended. This customizable system looked great to me, something that a student could use. Where is my computer???? I called to check on my computer to find out that the computer has yet to be built. I didn't get a e-mailed notification that the shipping date would be pushed back because my computer has not been built. S... Read More »

andy r. posted a review

Tue, 03 May 2011 00:00:00 GMT

This company has gone from being one of the best to being one of the worst. There customer service is non existent. I keep buy ink cartridges that stop working after a few weeks even though they are still full of ink. Spent over 2 hour trying to get through on the phone. Got nothing. Please take this as a warning. Avoid this company. It is inconceivable that the BBB gives HP an A rating. I see this problem on the help forums in mass. Read More »

akhtar m. posted a review

Tue, 03 May 2011 00:00:00 GMT

A horrible customer service. Untrained technicians unable to solve your problems yet try to solve it online or on the phone without success. What a waste of your time. They won't connect you to their supervisors or even provide you the information to write a complaint. Read More »

John C. posted a review

Tue, 26 Apr 2011 00:00:00 GMT

I have 2 HP printers and three HP computers in my household. I watched HP rise to the top of the technology and expand to become one of the top technology companies in the US. However, when your among the top few you begin to ignore the consumers who put you there. This is exactly what this company is doing. The arrogance of its employees is appalling. The lack of respect toward its consumers offends to me to my very core. As a member of my companies purchasing division I have moved to remove... Read More »

Alejandrina S. posted a review

Wed, 20 Apr 2011 00:00:00 GMT

I am very disappointed in HP. My horror story I bought a HP Laptop and extended service warranty, and in less than a year I was already experiencing problems ventilation it was heating enough that if worked more than 15 minutes straight I could get burned, by this time I TOUGHT GOOD THING I GOT THE EXTENDED WARRANTY, OH WAS I WRONG!!!! After more than 16 calls to the 1-800-hp- invent line, with no results what so ever, and after 8 times of sending my computer back and forth to the re... Read More »

Ronald C. posted a review

Sat, 16 Apr 2011 00:00:00 GMT

I thought I was purchasing a powerful laptop backed by a service plan that would meet my needs. I would never have made this investment if I knew the warranty would not work as expected (or, in my mind, as intended). I expected the home care service to come through when making that much of a monetary commitment on a laptop. In comparison, over the past 10 years, I've had a Dell Inspiron 8200, Inspiron 9100, and an XPS. All of these laptops with extended warranty and ADP were handled on sit... Read More »

Deanna G. posted a review

Tue, 05 Apr 2011 00:00:00 GMT

I have the same problem with my HP Pavilion dv9700 that many others have had, the graphics card went bad so I need to replace the whole motherboard. I called HP and spoke to someone that I could barely understand only to find out that the 2 year extended warranty that I purchased goes back to the date of purchase. And it happened to expire not even a month before my computer stopped working. They told me it would be well over $300.00 to fix it but he couldn't give me an exact amount. My poor... Read More »

Qballrail posted a review

Wed, 30 Mar 2011 00:00:00 GMT

HP no longer provides customer care. They are more interested in creating stress and anxiety for customers and harassing them. When fulfilling a warranty issue, they play games, make false promises, and finally if they do replace a unit, they will with a bottom-line POS! Case managers are disrespectful, rude, and downright unprofessional. For over a year, I had issues with a dv2500 and under my ADP warranty, they let my computer sit in their possession until the promised time expires and ret... Read More »

Seda O. posted a review

Tue, 29 Mar 2011 00:00:00 GMT

After having many issues with my laptop I called HP for some help. My laptop was running very slow and at start up it was taking 10 minutes for the desktop to load. When I contacted tech support they gave me a bunch of links and told me to do what it said there...Yeah like I could not have figured that out myself. Anyways I asked for their help and they just didn't say anything besides hmm ok and told me to have a good day. Talk about being shocked and livid mad. Sooo now what. I took the lap... Read More »

Michael M. posted a review

Wed, 23 Mar 2011 00:00:00 GMT

I Purchased an HP Mini 210 Netbook. After two months of use the screen began to malfunction (top left 1/2 of the screen became dark and unusable). After returning to HP, HP initially claimed this was caused by user damage, even though the netbook was not damaged by me or exposed to any drop or accident. There is also no external damage to the screen. After I escalated within HP, a case manager finally admitted that this was a known issue caused by overheating of the screen. In spite of this,... Read More »

Pat P. posted a review

Fri, 11 Mar 2011 00:00:00 GMT

It seems like quite a few others are having problems with hp. I purchased service contract on my hp laptop and had a problem toward the end of the contract period. I called twice. The first time, the phone line kept dying and the rep called me back the first time but didn't after the line failed again. I called hp back a couple of days later. The rep, who of course didn't speak English well at all and who had a thick accent, said I had to do a system recovery. I asked why since it was a hardw... Read More »

jerry m. posted a review

Tue, 01 Mar 2011 00:00:00 GMT

i am fed up with hp, i have 1 home pc from hp, and 2 of my 4 laptops are hp, and i made the mistake of buy my daughter 1 two months ago for her birthday, the one i bought 2 years ago the power supply port on the pavilion laptop will not connect now which means i can't charge the battery, so i call hp for a replacement part, they told me i have to replace the whole motherboard? this is so over the top as far as abuse. and i called other pc repair shops, and on online companies, and was told hp... Read More »

Kay Haldor E. posted a review

Sat, 12 Feb 2011 00:00:00 GMT

I am a rather old fellow a bit out af breath a beautiful sonday cold afternoon, and am happy for my little trip around Hewlett Packard area. With my best regards. Kay Haldor Erle Read More »

Richard C. posted a review

Fri, 11 Feb 2011 00:00:00 GMT

Not sure why HP has an A+ rating either have been getting lied too and run around bully tactics by the company. Same as I have read in many reports my computer died 1 year and 2 days after I bought it. Going to there phone support they sold me what they referred to as an extended warranty for $99 for a year. After they tried all the phone support material which I had already tried from there website reading it from my other computer not an HP for free. They then sent me to tech guy where they... Read More »

Roy S. posted a review

Sat, 05 Feb 2011 00:00:00 GMT

Be aware. Once you place your order, HP will charge your credit card at that time rather than waiting until your product ships! In my case, HP will have had use of $1K+ of my money for 2 weeks before my purchase is scheduled to ship. Read More »

Vielka A. posted a review

Fri, 28 Jan 2011 00:00:00 GMT

I am very disappointed with HP. Their customer service is horrible, and from reading all these posts it seems as though everyone here agrees and has had the similar issues. The real question is why is their rating A+? It makes no sense. All I can say is that after dealing with Customer Service over the phone twice, each time for over an hour just to get them to take my laptop and fix it I have completely lost faith in the company. I work for a business which got these netbooks for employees a... Read More »

Cynthia B. posted a review

Thu, 27 Jan 2011 00:00:00 GMT

I have been reading these postings and am very disappointed with HP. I too have an issue with them and had to report them for a second time to the BBB. The first time they did take in my HP TouchSmart and replace the hard drive when it was only a year old. A year and 4 days later, the hard drive has died again. So of course I called HP to find out if they would resolve the issue, this time, same as last time I am getting the run around. The Tech2 person actually told me that my warranty on th... Read More »

David t. posted a review

Thu, 27 Jan 2011 00:00:00 GMT

I was trying to look for a computer for my son as a college gift and contacted a sales rep. When I started they asked me to submit my question I did so and entered very specific questions and what I wanted. I basically asked for some advice on if I should choose a Desktop or laptop, I also mentioned that I had a budget and could not go higher then a certain amount and that My son would also use the computer for online gaming and podcasting. After I spent two minutes waiting for a response I... Read More »

Natalie Y. posted a review

Wed, 26 Jan 2011 00:00:00 GMT

Hard drive failed on an unused 1 1/2 year old $2000.00 machine. The computer hasn't been used, was still in plastic. Computer stood idle except for 20-30 hours tops where it was briefly used for photos. When I turned it on last, a message came indicating that hard drive has failed and there is no explanation why that happened. HP would not repair free of charge. Defective product, bad service. Do no buy. Read More »

Jaharrij H. posted a review

Wed, 12 Jan 2011 00:00:00 GMT

HP 17" Laptop Model DV9000 P/N RLxxxx. Purchased from HP online 3/2007. Paid $1,900 for a computer that I thought I would have for 10 years. Not a bad investment, so I thought. 8/2008 Experience overheating and blue screen time outs after HP updates. Don't know for certain if updates is part of the problem. Called HP. They shipped a box. Told me they replaced the motherboard. A week later, same issue. Spent way too much time online with foriegn customer service departments in India, reading f... Read More »

Antonio A. posted a review

Mon, 10 Jan 2011 00:00:00 GMT

Hp is a terible company that puts out garbage products and refuses to support them. Do not buy hp just throw your money in the garbage it is the same thing but with less headaches. I bought a hp pavilion m9500y with a defective graphics card model Nvidia Geforce 9500gs that was recalled earlier last year by hp. I was never notified by hp about this recall and when I called hp about this recall they refused to acknowledge that the recall ever existed. Hp has sent out numerous replacements for... Read More »

Jenna C. posted a review

Mon, 03 Jan 2011 00:00:00 GMT

I have never been so disappointed by a company than I have with HP. I bought a laptop exactly 1 year and 6 months ago and as of now it is completely dead. My laptop is/was the HP Pavilion dv7-1232nr. I should note that I didn't even use the laptop for the first 6 months as I didn't need it, so after a years use the motherboard is defective. This is completely unacceptable. This is the second time the laptop actually went out on me, the first time was on July 7th, 2010. The RAM ports were def... Read More »

Bill W. posted a review

Wed, 29 Dec 2010 00:00:00 GMT

I bought a computer from HP direct and was told I would also get a full version of Microsoft office. When the computer arrived no MS office. I tried the product key, it didn't work. I called and was told that HP will no longer include MS office in any computer. This was troubling since I am in the middle of an adoption with many documents that are time sensitive and need to be printed, and my HP computer died after less than 2 years(my stupidity for using HP again, but I did). I was also told... Read More »

Cheryl H. posted a review

Mon, 20 Dec 2010 00:00:00 GMT

I have purchased PCs from many companies; Gateway, Apple and Dell. I opted for an HP this time around. Their website was actually quite easy to use. From there it went down hill. Motherboard blew after two weeks. Sent the wrong one. Finally sent the right one. I had to take time off work to be home for the Tech. The last installation caused the fan to run continually sounding like a space heater. HP offered total replacement. When I asked for some compensation, it was so laughable, I opted to... Read More »

arthur g. posted a review

Sun, 12 Dec 2010 00:00:00 GMT

My experience with Hewlett Packard has been great. They have answered every question about my desktop and workstation without any hesitation. The solid product along with their name is an A+. Read More »

Yelena K. posted a review

Sat, 11 Dec 2010 00:00:00 GMT

I honestly don't see to why the grade on here goes up. As HP are not being helpful and don't resolve anything. They look for ways to scam people and make money. They took my computer in for a battery recall and when i got it back it was broken, sent it in the second time and guess what? They BROKE IT. not to mention the fact that it has been in and out of the repair more then 3 times. every couple of weeks. As the hard drive failure was exciting its limits. Then the battery came out as being... Read More »

Mary B. posted a review

Tue, 07 Dec 2010 00:00:00 GMT

I called HP due to a broken screen. Their tech told me that they would fix the screen and now I get this email back from them: Dear Mary Berner, This is in reference to Service Ticket: 8043208253 about a cracked screen. We regret to inform you that this series of notebook does not qualilfy for the free repair as what was conveyed to you initially. As all issues involving physical damages, there is always a cause for the issue to happen. For such repair of an issue that is not covere... Read More »

Stacy M. posted a review

Sat, 04 Dec 2010 00:00:00 GMT

I have bought an HP custom desktop which failed 1 day after the 15 day exchange period. I called the HP call support center which was located in India. I told them I wanted my money back. I told them I also didn't recieve a copy of the warranty. They replaced my custom desktop computer after fighting with case management with a brand new one custom computer. The deal was if it failed again then I would get my money back. I give them credit I rec'd the computer faster than expected. After the... Read More »

Pamela M. posted a review

Sun, 28 Nov 2010 00:00:00 GMT

So far so better. Read More »

Lyuba K. posted a review

Wed, 24 Nov 2010 00:00:00 GMT

HP always lies, They took in my laptop for a battery recall and when I got it back, it was in horrible condition and I cant use it anymore...Its completely damaged. Not to mention the fact that starting from the time I got it has been back and forth every few weeks, as the laptop kept breaking. Just take a look what they did to my laptop...Everything is obvious. As the warranty expired the day I got it back from HP. As soon as I got it...I called HP and spent almost 20 hours on the phone...Wi... Read More »

Natalie T. posted a review

Wed, 03 Nov 2010 00:00:00 GMT

I purchased a laptop in July to replace a older model I had that just died (anyone else get letters/emails regarding a Nivida issue?) Laptop was shipped from CHINA... recently back in early Oct I noticed the Mouse/Track pad was coming off/out of place. SO I had it shipped to HP for repair, HA! I got an email Oct 15th the laptop was shipped, well it wasn't actually picked up by fed ex until the 19th & I received it back the 25th! Original Del date was the 22nd. I got it back that Monday, probl... Read More »

Spencer A. posted a review

Sun, 31 Oct 2010 00:00:00 GMT

Yesterday October 30th I called about a recall on my laptop. They REFUSED to pay attention to the fact that I was suppose to receive a free repair. I was infuriated by this I put in several complaint in several different places, BBB, AG, FTC, Etc. Read More »

Chris S. posted a review

Sun, 31 Oct 2010 00:00:00 GMT

I had a retail M9400F that I purchased in June, 2008. It had so many issues that it became a lemon. Best Buy replaced it with my E9220Y and I am having many issues with it now that it is near the end of the warranty. I called HP, had to fight to get in touch with Case Management and finally sent it in for repairs. When it was returned to me, HP said that they had replaced the hard drive, but now it is still having issues and had no partition drive like it is supposed to. The unit now has more... Read More »

Bryan D. posted a review

Tue, 19 Oct 2010 00:00:00 GMT

If the problem lies within the outsourcing department then they need to get rid of it. I have been in contact with this company 3 times trying to get either my laptop replaced or repaired. The have me running around like a chicken with it's head cut off. 1st time, was told a box would be sent. It's been a month and no box. 2nd attempt, they have NO RECORD of me contacting the 1st time, even though I had a conversation # and id's of the employees. They then told me that I could go locally and... Read More »