TrustLink News for EyeBuyDirect.com

Robert K. posted a review

Fri, 01 Apr 2022 00:00:00 GMT

A screw fell out of a pair of glasses I had purchases after two weeks. They couldn't/wouldn't send me a replacement screw. $110 down the drain! Read More »

Mel E. posted a review

Thu, 07 Jan 2021 00:00:00 GMT

I can see so much better with my $5 shades bought on Amazon. These EyeBuy lenses are the worst! Ugh! I also hated that I had to register to post so now I've got to go figure out how to delete them. NO STARS! Read More »

Jj N. posted a review

Sat, 02 Jan 2021 00:00:00 GMT

Beware, They Cheating customer with blue light blocking. They coated only color blue on glasses. Who order with blue light blocking I test by tester, its not block at all. Dont waste your money. Try to another company with real blue light blocking. I recommend buy from Payneglasses.com is real blue light blocking. Read More »

Gabby L. posted a review

Mon, 07 Dec 2020 00:00:00 GMT

Do NOT waste your money you will be told different reasons to as why your glasses haven't arrived yet. Then you will be told it's at the "lab" then told it's on it's way then told oh sorry we didn't get your payment when thank GOD I had proof and top of that try to add a few more dollars for you to pay. For God's sake people are struggling enough and these idiots just scam people. You will not get it in 7 days it's been over a month and still nothing just excuses. Go to your local optometrist... Read More »

Terry R. posted a review

Tue, 23 Jun 2020 00:00:00 GMT

I purchased 2 pair of glasses and the more expensive pair was returned. The company is trying to refund me the amount that was paid for the less expensive pair of glasses, which is the pair that was kept! I have already reported to BBB and plan on rating every place I possibly can! If incorrect credit posts to my credit card I will be disputing with my credit card company! Read More »

N B. posted a review

Mon, 18 May 2020 00:00:00 GMT

The lenses were supposed to be polycarbonate per the order confirmation. Turns out they were not. I fell and one of the lenses shattered. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Over $25,000 in medical bills. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Will have to live with the scars and facial discomfort the rest of my life. If you purchased glasses with polycarbonate lenses f... Read More »

L T. posted a review

Sat, 01 Feb 2020 00:00:00 GMT

I have 3 additional pair of glasses and 2 other sunglasses so I purchased a pair of glasses and a pair of sunglasses, both prescribed, with the understanding that they were to be solely cosmetic. In less than two months the glasses cracked and broke as I was putting them on, I may have worn them once a week and not every week. The sunglasses are still in tact so not a total loss. I’m not so concerned for the glasses as they were not my primary or only pair, but I should be able to purchase th... Read More »

Scott W. posted a review

Thu, 08 Aug 2019 00:00:00 GMT

Scam alert! Took my money and never received my glasses. Overseas call center attempts to appease me with false promises but no results. I'm contacting the Federal Trade Commission and Atty General for the State of Texas regarding this fraudulent company. Read More »

Diane M. posted a review

Wed, 07 Aug 2019 00:00:00 GMT

I have bought six pairs of glasses from Eyebuydirect and each was absolutely correct. What's more, twice I have not liked the frame I chose, and they took them back with no questions asked and sent me a new pair with a different frame. I have never had an issue contacting them either. I have astigmatism, use progressive lenses (for distance and reading), get transitions, scratch resistance, anti glare and, with a coupon always available online, pay about $125. From Walmart, they were almost $... Read More »

Tu T. posted a review

Sun, 09 Apr 2017 00:00:00 GMT

The eyeglasses received was totally wrong frame, wrong prescription, everything was wrong. I sent 3 emails to try to contact them but they never reply. It seems like they have no intention of response to their customer. Anyway, I am done with them. I took the loss, learned my lesson and will never deal with this company again. I just want to warn everyone to do your research before dealing with this company but it's better not to deal with them. One star is the minimum, I would give them 0 st... Read More »

Steven C. posted a review

Tue, 24 Nov 2015 00:00:00 GMT

I have been a loyal customer of EYEBUYDIRECT for a couple of years now. I have had a prescription change and went straight to them to order new frames. Got a great pair, but I noticed on the lenses that the prescription numbers were etched into the lenses and not buffed out creating a blur in my vision where the numbers are. I contacted customer service who immediately stated that this is normal process for glasses and there was nothing they could do about it. I immediately went to the frames... Read More »

Ava B. posted a review

Sat, 11 Apr 2015 00:00:00 GMT

I'm updating my review on April 12th. * are edited areas. Overall my experience with EyeBuyDirect has actually been nice. Initially I tried to do an "almost purchase" to give myself a quote based on what I'd want to purchase. Sadly I didn't receive a final confirmation page before making a purchase, and accidentally went through a full purchase. I know that sounds silly, but usually I can estimate shipping that way. There was no way to "get a quote" with their site otherwise. I emailed their... Read More »

Oliver C. posted a review

Mon, 17 Jun 2013 00:00:00 GMT

Yeah. I ordered these glasses online and then read the reviews. I was worried because of so many bad ones, but they came in quickly and the lenses were spot on. There is no way I would buy glasses from WalMart again. I think this company is really good and will be using them again. No problems ordering here in Alabama. Make sure you get the correct pupilary distance.. Pretty easy to measure yourself if you like. Mine came within a week. They are perfect. I paid 25 bucks with shipping and go... Read More »

Karen posted a review

Sat, 08 Jun 2013 00:00:00 GMT

Honestly.. I don't know what everyone's problem is with this company. Glasses were priced well. I used the virtual try o. So the glasses were scaled to fit my face. I ordered 2 pairs and got 2 for my husband. I got all four pairs in less than 2 weeks. Both of mine were great! They looked even better in person than online. My husband didn't like his (he had a broken nose as a kid so the frames didn't fit him well) so I sent them back for a full refund. I paid for the delivery confirmation an... Read More »

Donna L. posted a review

Tue, 14 May 2013 00:00:00 GMT

Bad! Do not order form these people. My frames measured wider. They offered refund if I pay a restock of 10$ I pay postage I told them I want full refund, they pay postage, no extra fees. On top of this they sent their 'proper' but hidden-measuring guide-without side lugs-which is a huge discrepancy to the measuring guide they show in their product description. Even when I used their "hidden" guide, the frames ended up being smaller than stated. I have taken this case to paypal. I... Read More »

RB S. posted a review

Wed, 20 Feb 2013 00:00:00 GMT

Wish I had read these reviews beforehand and I never would have ordered from this company. It has been 17 days and I still have not received my glasses. Their web site indicates the glasses have been in the "quality check" status for over 7 days now. Today, I received my credit card bill in the mail and found that EyeBuyDirect charged my card for the glasses 17 days ago. So, they are on my credit card bill and they are yet to ship from the company. Nothing irritates me more than when a busi... Read More »

Kat W. posted a review

Mon, 14 Jan 2013 00:00:00 GMT

This month, I ordered single vision frames with high-index lenses. I didn't get progressives due to having read that to do so is usually a big mistake with these online eye glasses companies. I'm very glad I didn't, as the money I did spend was pretty much wasted. I did not set my expectations high— just wanted a backup pair in case my good glasses break. They arrived reasonably quickly, but turned out to be total junk. The frames in particular. Nothing at all like the "try it online" photos... Read More »

CJ Z. posted a review

Thu, 20 Dec 2012 00:00:00 GMT

Took over 3 weeks when website said 10 days. Glasses looked big and manly..nothing like the 'eyetry' picture. I gave them 2 stars because I could see better with my glasses but too ugly to wear in public. I'm trying a different site. Read More »

Marv M. posted a review

Fri, 07 Dec 2012 00:00:00 GMT

Avoid EyeBuyDirect at all costs! You *think* you will get a cheap pair of glasses, what you will get instead is WEEKS of unbelievable hassle, rule and unhelpful people that want to bait and switch you into much more expensive options after your first pair is so unbelievable poorly made. They hit you with all these hidden fees. You will waste MANY hours trying to work with their staff who has a never ending list of questions and excuses as to why they YET AGAIN can't fulfill your order. It doe... Read More »

Rey P. posted a review

Fri, 19 Oct 2012 00:00:00 GMT

Customer Service - 5/5 Great. Delivery - 3/5 Too slow. Selection - 4/5 Okay, but there should be more Quality and Price - 4/5 Quality is okay. Price is awesome. Read More »

Kenneth R. posted a review

Fri, 31 Aug 2012 00:00:00 GMT

I ordered progressives with the lens upgrade, anti-glare, scratch resistance, and UV protection. When I received my glasses, the progressive corridor was cut too high. This was verified by optical lens shop and eye doctor. Also, I did not get a premium lens. What I received was a cheap Chinese made progressive lens, no anti-glare, no scratch resistance. The glare is so bad from the glasses you cannot drive at night with them. I contacted EyeBuyDirect and played email tag for about two weeks w... Read More »

Domenic M. posted a review

Tue, 21 Aug 2012 00:00:00 GMT

I ordered 2 pairs of glasses from Eye Buy Direct and the whole experience was pretty good. Great prices on the frames, wasn't sure about the quality of the lenses. Found one of the frames to be way too big for my face. Kind of difficult to judge with a picture of yourself and a funny plasticky frame on your face. Nevertheless, I misjudged what the frames would look like on my face and returned the glasses. Paid for shipping (19.95 in Canada in order to get a tracking number) and the $10.00 r... Read More »

ware f. posted a review

Mon, 06 Aug 2012 00:00:00 GMT

Their product descriptions are deceptive - they do not show that prescription sunglasses have separate lenses, and the lenses are weakly attached. Their return policy is poor - they hide the exclusion for Designer Frames (branded), Sunglasses, Sport frames, and Accessories at the very bottom of the return policy, and not at all on the pages where the glasses are sold. Read More »

Doug R. posted a review

Wed, 16 May 2012 00:00:00 GMT

Ordered a pair of glasses from EyeBuyDirect for shipment to Canada. Paid for the glasses, plus the shipping costs (around $10 for shipping). Glasses took forever to get delivered and when they finally arrived at Canada Post I was advised I needed to give Canada Post another $10.00 to pay for the shipping as they were being sent COD. I contacted EyeBuy and they advised this is for Customs Duty & Taxes. I contacted Canada Post and they said there were not duties or taxes - this was just for the... Read More »

sandra b. posted a review

Thu, 10 May 2012 00:00:00 GMT

I ordered a of progressive glasses from these jerks and when I got them they were 5mm too large (their measurements were off on website) and since it was their mistake I didnt think I should have to pay the 10 restocking fee but they refused me..strike one..I returned them for a replacement..not only did they charge me the 10 restocking fee but I couldnt get back the 39 for the progressive lens!!! So off the bat there goes 49 bucks..its been 2 weeks now and twice tried to get the info to them... Read More »

Mick R. posted a review

Sat, 14 Apr 2012 00:00:00 GMT

I've been doing business with EyeBuyDirect for several years, but I've noticed that turn-around time on shipping is now faster than in the past...placed my order on a Saturday from Florida and received my glasses the following Saturday...only took a week where in the past it took about two weeks. Their products have always been superb for the price...you simply can't go wrong! Read More »

Debbie L. posted a review

Fri, 02 Mar 2012 00:00:00 GMT

This company has terrible service. Don't waste your time trying to save a few dollars. They have tried to get my glasses right twice - neither pair was correct - both made me dizzy. When I asked them to honor their guarantee, they informed me the frames I originally selected were no longer available and I would have to pick new ones for an "upcharge." I see from reviews on other sites, I am not the only person to experience this. Customer service has an attitude that screams "I could care les... Read More »

Jean P. N. posted a review

Fri, 27 Jan 2012 00:00:00 GMT

I usually choose a pair of Ray-Ban sunglasses then have my usual prescription (not tinted) put in (progressives). I noticed last December that my optometrist was asking $360 for Clubmasters which you can get at Sunglass Hut for $150. With my prescription and taxes, we were in the neighborhood of $800. I chose to only get my prescription. I then ordered from EyeBuyDirect.com. I chose very nice retro frames with my prescription. Took 3 weeks, cost $104. I went to another optometrist to have th... Read More »

Thomas B. posted a review

Mon, 23 Jan 2012 00:00:00 GMT

I just received a pair of progressive lens glasses from eyebuydirect.com. They are the second pair of progressive lens glasses I have purchased from this company. I have been nearsighted since a young age, but only needed the progressive lenses for 2.5 years. I have been happy with every pair of glasses I purchased from this company. I have purchased prescription sunglasses, a pair of auto-darkening eyeglasses where I asked them to omit the progressive lenses & just use my old prescription si... Read More »

K B. posted a review

Mon, 09 Jan 2012 00:00:00 GMT

I can only speak about my experience. I was a bit skeptical at first. I have never bought RX sunglasses offline. A coworker recommended the EyebuyDirect Website. I placed my order for the Macedo - Black (Large Size) on 12/28/2012 after a couple of email responses about each stage the glasses were in I became a little impatient and contacted Customer Service via the website. I was able to chat with a rep and was informed that it would be at least 2 days before the product shipped. Two days lat... Read More »

Minawar k. posted a review

Tue, 03 Jan 2012 00:00:00 GMT

I really did not want to risk buying eye glasses from an online service. I tried and tried harder but then I took the risk and decided to use eyebuydirect.com. What a mistake it was. I decided to buy progressive glasses and I ordered two pairs. The delivery was prompt (about 2 weeks)so that was not the problem. The problem is they messed up on the progressive lens. They stated that if I needed correction, I would have to pay extra for each pair plus shipping cost. I told them, how can they pr... Read More »

ant h. posted a review

Mon, 05 Dec 2011 00:00:00 GMT

I just received my order of no line bifocal rimless glasses from EyeBuyDirect, and am very very pleased at how it looks and feel. It took slight more than 3 weeks from order to delivery. I did email them about 1 week ago, and the prompt response was that it was being processed, and then 1-2 days later that it has been shipped. I was afraid that it would be flimsy or not to specifications. One magnetic button holding the case close needed some superglue to hold it in place. Otherwise, everyt... Read More »

Thomas H. posted a review

Tue, 22 Nov 2011 00:00:00 GMT

I ordered on 11-6. It is 11-22 and still waiting for my 10 day delivery as stated on their Website. I have received several responses from the company explaining they were backed up... Order will not be shipped until after 11-25...therefore the order will not be received for 20 business days. I will be canceling my order if not received by 11-25. From the FAQ section on their site: "For courier, we are availing the service of the UPS two-day service; you will get your order within 10 busin... Read More »

Tammy E. posted a review

Mon, 14 Nov 2011 00:00:00 GMT

Ordered a pair of glasses for my son, On Oct. 27, today is Nov. 14th it still says order being processed. order 1037794, emailed them, waiting to see what they say. I should have read reviews before ordering them!! I hope to be proved wrong, but so far, it has been almost 3 weeks and no glasses.!! Read More »

lee s. posted a review

Wed, 02 Nov 2011 00:00:00 GMT

Terrible service. I was charged for glasses but never received them -shipped 17 oct ordered 28 sept. After many long calls to customer service I received many different tracking nUMBERS but none were valid. They would not put charges back on my credit card! difficult to understand the agent in manila. Still have NO glasses 2 nov! Read More »

M D. posted a review

Wed, 02 Nov 2011 00:00:00 GMT

Really terrible in all ways: 1. the glasses I ordered arrived, defective in that they were missing a part. 2. customer service took 10 days to admit the glasses were not as described. 3. I returned the glasses to eyebuydirect at its request 4. I am still fighting for a refund via PayPal DO NOT use this company, it is terrible! Read More »

Maddie M. posted a review

Thu, 27 Oct 2011 00:00:00 GMT

I ordered 2 pairs of glasses on 10/19/11. It is now 10/27/11 and my order is still processing! I have tried calling customer service but couldn't understand half of what the people were saying because they could barely speak English!!! I HOPE my glasses come soon so I can actually see! Read More »

Kimberly F. posted a review

Tue, 04 Oct 2011 00:00:00 GMT

I ordered glasses 3 weeks ago from this company. I wanted to check on my order and it seems to have vanished! My PayPal account was debited the correct amount but when I go to my account, it shows an order in process and NOT THE ONE THAT WAS COMPLETED and placed! I would like to speak to someone in the company, no chance of that! I was going to email but after reading these reviews, what is the point? I usually use Zennoptical and I have been happy with them for many pairs of glasses. They do... Read More »

Mia M. posted a review

Thu, 29 Sep 2011 00:00:00 GMT

I ordered new glasses on Sept 15. The website was great and easy to use. On Sept 22, I received an email stating that my glasses had been shipped, and that I should expect them in 2 to 3 days. It actually took more like 8 days. But they arrived today and I LOVE THEM!!!!! Great, quality frames, right prescription, affordable and easy! I will be buying all of my eyeglasses from EBD and telling my family and friends to do the same! Read More »

david s. posted a review

Sat, 10 Sep 2011 00:00:00 GMT

Terrible experience. First of all, there is not a 1-800 number for customer service, it is long distance. Secondly, when I did speak to customer service, it did me more harm than good. The individual suggested I set up a paypal account, since I was unable to make a debit transaction. I started to follow her "instructions," until I realized this employee was quite inept. I cleared up the problem- I needed to update my home address with my bank- and finished my order successfully, or so I thoug... Read More »

tracker posted a review

Fri, 26 Aug 2011 00:00:00 GMT

EBD is not service oriented when it comes to tracking the purchase. I have not been able to reach them by phone, and when I use the tracking feature, I find the messages to be vague and uninformative as to tracking information. I am concerned because I am seeing that they have a reputation for poor delivery and poor service. Hopefully, I'll be one of the fortunate ones in the end. Read More »

Sol V. posted a review

Thu, 18 Aug 2011 00:00:00 GMT

I ordered a pair of glasses in November, and was happy with how easy it was to order and how fast I received them. They are my first pair of progressive lenses. I had them checked at my eye doctor's office and the prescription was right on. The problem is that the frame fell apart, and the screw wouldn't hold. We ended up tying the frame closed with wire, and even then the lens kept falling and got chipped. I couldn't send them back without another pair of driving glasses first, so I ordered... Read More »

Tieya M. posted a review

Mon, 15 Aug 2011 00:00:00 GMT

I have been trying to call for 5 days now. One phone number rings once and hangs up the other is either busy or just rings. I have also sent two emails with no response back. I have a problem with my order that I would like to get resolved and does not seam that I can. Also the two phone numbers that were emailed to me with my order are not the same listed as above. I tried that number and it is disconnected. Read More »

Terry E. posted a review

Tue, 05 Jul 2011 00:00:00 GMT

I've purchased 4 pairs of glasses for myself and one for my husband in the last 3 months. I must write to say how pleased I've been with each. I was hesitant and started out with the 6.95 frames and I like them much better than the 300. pair thru my local provide and insurance plan. I'm hooked. At this price,and quality, I can order one in every color. When they were running a sales 2 for 1 they as excepted were a little behind in shipping but to be expected. Very pleased ! Read More »

Hiral G. posted a review

Thu, 16 Jun 2011 00:00:00 GMT

I ordered 2 pairs of glasses when they had the buy one get one free offer and I must say the glasses are excellent! Great quality, just like your normal $150 glasses and you gotta choose a good frame. If you invest up to $35.00 in a good frame, you will get the best glasses. Their single vision glasses are free of cost!! Were delivered in less than 14 days. Good communication as well. Emailed them to find out when the order would ship and I had a reply on the same day. Definitely will use aga... Read More »

Carey L. posted a review

Tue, 24 May 2011 00:00:00 GMT

On 5/3, I put in an order for some new prescription frames, and naturally, I think I'll receive them and everything will be fine. Over the last 2 years, I've used EyeBuyDirect and referred my family and friends to their site. This most recent occasion however, upon receipt of my glasses, they're the wrong ones(wrong frames, wrong prescription, etc). I contact customer service, which then wants photos of the frames in question- and complied, because I want the glasses I paid for. After going t... Read More »

jonathan a. posted a review

Tue, 03 May 2011 00:00:00 GMT

It's been 14 business days since my order was charged to my credit card. Up till now it's still being processed in the lab and hasn't shipped yet. Eyebuydirect hasn't been responding to my latest emails. Update: Finally got a reply to my email. It said my glasses would ship on may 5th. Hoping for the best. Final Update: Finally got my glasses, took longer than 14 business days but better late than never. Read More »

Cindy S. posted a review

Sat, 09 Apr 2011 00:00:00 GMT

So far so good. I had a small issuse will a 15% off code that did not work. I wrote them an e-mail and with 2 days had a responce with the refunded 15% already applied to my card. I just got a pair of glasses from my local Pearle Vision (Cartersville GA store) and spent over $200. It took 1.5 weeks to get them in. When they did come in the frams were broken no big deal they changed them. The they broke a lens add another week. Then the lens machine broke add another week. 3 plus weeks $200 an... Read More »

Brittany B. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

AWFUL customer service. Yes, they have cheap glasses. But BE WARNED: You cannot use more than one coupon/discount/deal/voucher on any transaction. Yes, I said voucher. DO NOT BUY VOUCHERS FROM THESE PEOPLE. A "voucher" to them apparently means "buy your own coupon". Vouchers should be like gift cards - money spent to use any time. But no. To them, voucher means another coupon, and can only be used when there are no promotions going on, and with no other discounts. The customer service is also... Read More »

Stephanie P. posted a review

Mon, 04 Apr 2011 00:00:00 GMT

I received my glasses today. It took longer than I expected, but the glasses I got were excellent quality. Surprisingly good quality, actually. I am very happy with my order and with eyebuydirect and will definitely order from them again! Read More »