TrustLink News for WePay, Inc.

Alex M. posted a review

Tue, 17 Aug 2021 00:00:00 GMT

Unless you want to HATE an inanimate object stay clear of this merchant service company. They NEVER deposit consistently, they settle when they feel like it snd they have no human customer service to speak to. They are unpredictable and unprofessional. Their excuse is that their Safety and Trust team is doing a routine review for your safety. Lol! More like floating money!!! They take money from the clients and don’t deposit until they feel like it. No uniform proceeding. Like I said, they wi... Read More »

Amber H. posted a review

Thu, 15 Nov 2018 00:00:00 GMT

We opened our account with WePay and everything seemed fine the first few days. We received notification that we would be receiving our first settlement then later that day we started receiving emails that each individual order was being refunded. WePay refunded about $2,000 worth of orders that were already processed and shipped without any notice! What a nightmare, stay clear of this company. Read More »

Lynn L. posted a review

Wed, 02 May 2018 00:00:00 GMT

I'm sorry and hate to bring BAD news to anyone. I set up an account but was never offered the opportunity to CREATE a Password. Without one, I not only couldn't access my account, but could not be given distribution of funds. I explained this to at least two (maybe three) customer support people. The first several emails sent me a link to RESET my Password, so I re-explained I never GOT one in the first place. NEXT solution required me to provide ID Drivers License or Passport. I not only don... Read More »

Jack M. posted a review

Wed, 27 Jul 2016 00:00:00 GMT

Quick response BUT they do not read what you write. They answer with information that is not pertinent. I was NEVER able to settle anything with people that do not listen to the problem. I finally had to leave with no satisfaction. Use Pay Pal. You will be better treated, I guarantee that. Read More »

James G. posted a review

Thu, 12 Nov 2015 00:00:00 GMT

I never write reviews. I am the owner of a small business and do not have time to review suppliers or vendors. We Pay is so unbelievable bad I am forced to write about my experience, which is still to be resolved. I joined Freshbooks about 3 months ago and selected We Pay from their list of available credit card processors. I tested We Pay several times over the past three months to make sure it was working and then began to send out invoices to my clients from Freshbooks, with We Pay as the... Read More »

cathy k. posted a review

Sun, 12 Jul 2015 00:00:00 GMT

I had 10 dollars in a go fund me account. I realized it was not a good idea I had and requested the money in that account be sent to me...which is was. I received three separate checks for $8.91. I just figured I had more donations than what I thought because why would WePay do that? Then my bank sent me a notice that two checks had a stop payment on them...which would have been fine except my bank charged ME $24.00 for the stop payment! I sent a letter to WePay and have heard nothing back fr... Read More »

lucas h. posted a review

Thu, 05 Mar 2015 00:00:00 GMT

Non-existent customer service. When you do get it, the reps are either incompetent or liars. Or both. They will keep your money even longer than they say they will and give you no real explanation. They keep my money for 28 days (they say, it has always been longer). FAR WORSE THAN PAYPAL Worse that all of that is that they don't refund fees on partial refunds. I need to issue a majority refund on an $750 transaction, yet they will won't refund the fees. I have been told two things:(typical... Read More »

John S. posted a review

Thu, 16 Jan 2014 00:00:00 GMT

We operate a family restaurant, we offer food catering on the side to make extra money. We had 3 clients that paid catering deposit fees through WePay. The first transaction of $125 went through and successfully deposited to our bank account. The other 2 transactions valued at $380, were held by WePay. WePay told us, that they are reviewing our company. They assured me that the payments should clear soon after the verification process is completed. After 15 days of waiting,WePay closed my a... Read More »

Ali S. posted a review

Mon, 23 Dec 2013 00:00:00 GMT

Do not use this dreadful company. Run don't walk! After reading the reviews I had a horrible feeling so checked on a "pending" payment. It was for a rental unit and the guest was already there as I expected the payment to go through Friday. Like almost everyone else I was at first told it was coming today and then when I pressed them told they were "sorry" and were cancelling the payment and couldn't process for me as a "high risk" business. Of course I told th... Read More »

Ben G. posted a review

Thu, 21 Nov 2013 00:00:00 GMT

We're a small business. We decided to switch to WePay after our payment processor Google Checkout shut down. I must say WePay is god awful. We've received several small orders under $18 from our customers. We can't ship the items because WePay is holding our money. I never experience any issues like this from other payment processors like Paypal, Google Checkout or Intuit. WePay treats it's clients like suspected criminals. Avoid WePay at all costs! They will hold your money for no good rea... Read More »

Andrea S. posted a review

Thu, 05 Sep 2013 00:00:00 GMT

SO nice! I chat with the WePay phone people a lot and they have been so nice! They asked if I wanted to write a good review and I sure did!!! WEPAY! Read More »

Jon F. posted a review

Thu, 05 Sep 2013 00:00:00 GMT

I've used WePay for a little over a year now. I design and build websites for small businesses and individuals starting their personal brands. I use their invoicing feature and I build payments into my clients' websites. Couldn't be happier with my experience. I once had a nasty situation with a client, who paid me but charged it back. WePay was a little upset with me at first, and now I understand why. I got to talk to a customer service manager and she explained the situation to me. Fortun... Read More »

Michael B. posted a review

Wed, 04 Sep 2013 00:00:00 GMT

I've been humming along pretty smoothly so far, and I'm so pleased with wepay's customer service. They are so responsive and I get all of my questions answered. I called in once because a payment was taking slightly longer than usual, but they expedited it and now I am a happy camper. My only gripe is that they don't have 24/7 access to customer service, or at least weekends. I guess you can't have your cake and eat it too. Otherwise I am happy. Thanks WePay! -Michael Read More »

charles T. posted a review

Thu, 27 Jun 2013 00:00:00 GMT

I was with wepay for 4 days. Transactions moved appropriately and we processed approximately $1,000 in transactions with them. After the first days we noticed the "reserve" Which means that once you reach a $500 limit they will hold everything after that for 7 days. We meet and exceed that mark daily. Not initially a problem but then they began to review the account. I provided personal information, business reviews, tax information, accreditations etc. During the review process t... Read More »

Marjorie W. posted a review

Wed, 08 May 2013 00:00:00 GMT

I found We-pay, went through all the verifications processes which took forever and decided to use them a few times, well much to my dismay, I charge the credit cards, wait days and days and days to receive my money and then get some uninformative emails that they did not go through. They give terrible explanations for this but the worse part is WHAT COMPANY ON THE PLANET ERASES PAYMENT RECORDS???????????? Fortunately I was smart enough to get the customers information and write it down els... Read More »

Annie D. posted a review

Wed, 10 Apr 2013 00:00:00 GMT

Well, this was our first experience at trying to accept credit cards. I say "trying" because we didn't get the opportunity through Wepay. The representatives seemed friendly enough, but our first customer using this service had his transaction pending for over 48 hours then suddenly we get an email saying verification failed. This was after speaking with several customer service representatives that never indicated a problem. One even indicated it would be cleared by the end of th... Read More »

William K. posted a review

Thu, 07 Feb 2013 00:00:00 GMT

After looking through similar companies online, I signed up with Wepay to make cc processing available for my customers. Their website tells you that you can take payments within minutes of signing up. After giving my account a day, I started taking small payments, then yesterday I received an email from Adam asking for some further information on my business and once provided he'd be happy to let my pending payments complete. I complied, then today I discovered they cancelled all payments... Read More »

Penna E. posted a review

Wed, 19 Dec 2012 00:00:00 GMT

Just a WePay account for processing credit cards. Right off the bat they cancelled 2 payments for the excuse that my account wasnt verified, no big deal. We verified the account and spoke directly via the Chat with their support, they stated that everything was ok and there shouldnt be any problems. They claim it takes 1 business day to clear and that time period has passed. We know there going to deny the payment even its a $20 transaction. We had other transactions, but were smart and o... Read More »

John S. posted a review

Mon, 22 Oct 2012 00:00:00 GMT

Like many of the reviewers on this site, my payments were held perpetually without explanation. It's embarrassing for me as a professional company to be contacting customers about this, and at this point, I have already rendered my service and I don't know if I will actually get paid. WePay.com doesn't have their act together. I recommend going somewhere else. Read More »

James S. posted a review

Tue, 11 Sep 2012 00:00:00 GMT

I am a sucker for online shopping, so that led me to online selling! 75% of my income now comes from selling items I own online... WePay made my online collections so much easier and thanks to WePay I now sleep easier at night knowing that I will be receiving my money in timely manner with less of a headache! Read More »

Raj B. posted a review

Thu, 06 Sep 2012 00:00:00 GMT

I really had some high hopes for this company. I currently am a landlord wanted to get monthly payments to be transferred electronically. I thought this was a great idea. The fact is this is an unreliable microcapital company. I think they just don't have the resources or maybe even the understanding of what is needed in financial transactions. I think everybody would agree financial companies have to be One. Transparent two. Fast three. Good customer service. Wepay is neither of these.The... Read More »

Jason B. posted a review

Wed, 22 Aug 2012 00:00:00 GMT

It's been over 48 hours since I've requested an ACH withdrawal from my Wepay account to my bank and nothing has showed up. I've been told that I won't have access to the funds until "the end of day today" (whatever that means). That's 3 business days for a simple ACH transfer for funds that have ALREADY been verified as present. You can't get much worse than that. Even Paypal is faster in getting you your money. I really hope this isn't a scam. I'll have pissed off a lot of friends if that i... Read More »

DC W. posted a review

Tue, 24 Jul 2012 00:00:00 GMT

I was also confident i had a good paypal alternative. prior to signing up with wepay, i called and asked about policy and procedure and was given a very simple explanation : I sign up, collect, and cash out. The actual process however differed. My first wepay client gave me a payment, and it stayed on the "pending" status for two days. I called at the end of day two, with an inquiry why it was pending and trying to ask why. i could not connect, so i got on chat with customer support "C". C s... Read More »

Diahann C. posted a review

Mon, 23 Apr 2012 00:00:00 GMT

My husband and I own a business and we use WePay to charge our customers' credit cards. The best feature I have seen so far is their customer service department. I wanted to give them a good word today for the whole world to see. They have an online chat that works as well as talking to someone on the phone. They are very friendly, go above and beyond to make sure you are satisfied, as well as have answers to your questions immediately. I would recommend them to anyone. Read More »

k c. posted a review

Tue, 10 Apr 2012 00:00:00 GMT

Spent many years fighting PayPal, needed something else. Did my research and it seemed that WePay was the way to go. Wonder why I wasn't there earlier! Customer service is great. Yes, you might have to wait a bit on the phone to talk to someone, but it's a small company. They only put payments to 'pending' if they need more information from customers. Which is actually protecting the buyer. I'm okay with waiting a day or so for my money to come through, if it means I'm protected. Did I men... Read More »

John R. posted a review

Wed, 04 Apr 2012 00:00:00 GMT

My big issue with WePay was all of my transactions go right to "pending" status. Now, as a merchant you might think this is simply the typical 2 to 3 business days it takes for transactions to process. Assuming this is the case is a huge mistake. WePay obvisously doesn't have the capital needed as a rather small start-up to handle the true risks associated with processing payments. Because of that, your money is held until everything is "verified." The real issue is not merchant verificat... Read More »

Mark M. posted a review

Tue, 21 Feb 2012 00:00:00 GMT

My experience with WePay was nothing short of disastrous!!! I was looking for an alternative to PayPal so I thought I had something with WePay. My customers could not pay me and in one case WePay held a customers paymnet for $300 for 3 days then posted the paymnet as cancelled. I needed to go back to the customer and beg him to please excuse Wepay and pay Via PayPal. I needed to discount the price and now think I have lost the customer all together... WePay holds payments coming in then holds... Read More »

Roger C. posted a review

Wed, 08 Feb 2012 00:00:00 GMT

I was willing to give WePay the benefit of the doubt and try them as an online payment service. I've had issues with Paypal that lead me to look for alternatives. At first, WePay seemed good. A simple up front percentage for each transaction. Processed two transactions and then place two more in pending status for "additional information" on my business. Asked for information to be sent online that was personal and confidential. Support/Review staff clearly just didn't care and would not f... Read More »

Rebecca M. posted a review

Wed, 01 Feb 2012 00:00:00 GMT

My friend and I were going to an event and I bought her ticket. I told her she could just give me cash the day of. She suggested that we just use wepay. I'll admit I didn’t want to do it because I thought it would take a long time to set it up. Username, Check. Password, Check. It takes me longer to get my messages off my phone then it did for me to set up the account. Once I did I sent an “invoice” for the event and within a couple of days I got a notice via email that my money has shown up.... Read More »

Sehan T. posted a review

Wed, 25 Jan 2012 00:00:00 GMT

I was excited to enroll with WePay for credit card payments for my business. I've used Paypal in the past and had minor issues in comparison to this "acclaimed payment service provider". Initially, the process seemed normal and professional as they required additional information to verify my identity and company information. The information requested was presented instantly and was guaranteed transaction status would change from "PENDING" (their motto). After numerous contacts to the support... Read More »

Kimberly J. posted a review

Mon, 23 Jan 2012 00:00:00 GMT

STAY AWAY THE ARE HORRIBLE AND WORST THAN PAYPAL, THEY HAVE NOTHING THEY HOLD YOUR MONEY FOR OVER TWO WEEKS BEFORE EVEN PUTTING THE PAYMENT THROUGH CHRISC IS ALWAYS ON CHAT THEY ARE ARE BIG LIARS THEY DELAY YOUR BUSINESS THEY WILL SOON BE OUT OF BUSINESS! Read More »

Chris M. posted a review

Mon, 09 Jan 2012 00:00:00 GMT

Every payment that people have tried to put through has been cancelled by this company. Discouraging to me and the buyer. I called, and if Im lucky I can get someone on the phone. They have alot of work to do if they are even thinking of competing with Paypal. Their customer support for emails is terrible. You have to hammer their phone to get a person because if you leave a message the call is never returned. Below standards!! Stick with Paypal until they get their heads on straight. Read More »

Jaded Kitty K. posted a review

Thu, 05 Jan 2012 00:00:00 GMT

I see these posts and have to add my own.. I've been using WePay successfully for over a month.. everything works just like it said it would.. the FAQ and instructions I Read CAREFULLY!!! and the customer service has always answered all my questions and been quickly responsive, not only on the site itself with live chat, but on twitter as well.. The money processing time hasn't taken any longer for me than the FAQ claims, and when you input your bank account and routing for the first time you... Read More »

mr r. posted a review

Tue, 13 Dec 2011 00:00:00 GMT

I signed up for an account thinking they were truly Paypal's competition, WRONG! I received my first payment and problems started right away. It took them nearly 2 weeks to tell me that they needed more info, then after 3 days they told me sorry can't process your payment, still have given me a reason. They suck! Stay away. Read More »

Michelle L. posted a review

Mon, 31 Oct 2011 00:00:00 GMT

Had a terrible experience with them. Sent someone money through them and never got my merchandise so I started a dispute. They seemed very accomadating at first. Instead of refunding my money to my credit card they issued me not one but two checks. Can you guess what happened next..Yes they both bounced. Now I am arguing with them to get my money back and the fees that I just incurred for the bounced checks. Please beware!!! Read More »

Isaac H. posted a review

Thu, 20 Oct 2011 00:00:00 GMT

I too have difficulty understanding what WePay is doing that it takes so long to process a transaction! Just like one of the other reviewers, I chated with them for four days to get funds moved to a status that could be transferred to my account. I even talked to their head customer service representatives and she indicated that "the transactions are still under review" eventhough the customers called in three days prior to confirm and verify their payments. My question is "What on earth are... Read More »

robert k. posted a review

Tue, 30 Aug 2011 00:00:00 GMT

I was really excited to find Wepay.com. I'm sad to say that I can't recommend this service. They promise to approve a payment withing 2 days. All my payments have taken from 5 to 9 days for approval. Even from reoccurring buyers. I had one payment for $1 and it took so long, I cancelled the order. I can't ship my products out until they are approved... so, my buyers have to wait over a week to receive my products. I would have to say... pass on this service. Too bad! Read More »

jUD B. posted a review

Thu, 17 Feb 2011 00:00:00 GMT

IT IS WEIRD THAT TWO SCROLL SIDE BARS APPEAR AND THE LINKS AT THE BOTTOM COVER UP THE DATA ENTRY POINTS. WRITING A CHECK IS FASTER IN THESE CASES. Read More »