TrustLink News for PENSRUS

Tonya V. posted a review

Tue, 25 Aug 2020 00:00:00 GMT

Highly recommend! This was my second purchase from PENSRUS and was wowed once again. My order was shipped very quickly and the personalized product came out perfect. The best part is the customer service I received, it was professional and patient when I was freaking out about an error (totally on my part). I truly appreciate that. Thank you! Read More »

Meagan K. posted a review

Mon, 20 Aug 2018 00:00:00 GMT

I placed an order in February of 2018. I called several times to find out where my order was and was told that the items were on back order. The last time I called - in July of 2018, I was told that "the old owner" did not place the order with Bic and my order - although paid in full - would not be fulfilled and would not be refunded. My search indicates that there has not been a change in ownership. If this is not stealing, I don't know what is. Read More »

Elinor R. posted a review

Tue, 14 Aug 2012 00:00:00 GMT

PensRUs far exceeded my expectations. I have dealt with other promotional item companies before but PensRUs provided the best ordering process and the best results. The staff was great about explaining my options. And, they showed me how things would look in advance so there were no unpleasant surprises. I love my new pens!! Best, Elinor Robin www.AFriendlyDivorce.com Read More »

Dr. Mark posted a review

Mon, 25 Jun 2012 00:00:00 GMT

We purchased pens and were very pleased with not only the customer service, but also the speed at which our order was completed. We had purchased pens from another company in the past and did not have a good experience. We will order again when we need to and will be checking out different products also. Read More »

Mark H. posted a review

Thu, 12 Apr 2012 00:00:00 GMT

I just found Pensrus via a web search when I was looking for some nice inexpensive promotional pens. I have used them twice now, and both times their service and product quality were excellent. They sent me my first proof within a couple hours, corrected a small typo in another hour or two, and had my order off to production in no time. When I have had questions about order status they have responded professionally and quickly. I see no reason for me to ever use another company for my pens! Read More »

Barbara B. posted a review

Tue, 03 Apr 2012 00:00:00 GMT

PENSRUS has always provided me with a quality product in an amazingly short period of time. The staff is friendly and always seem ready to give 150% to make sure their customers are happy. Read More »

Denise A. posted a review

Mon, 20 Feb 2012 00:00:00 GMT

We have placed our second order with PensRus and we are extremely please with the quality of the pens every time we do business. We were extremely pleased with Sandy Aubry the Product Specialist. Her conduct on the needs of the customers was exceptional. Every time we spoke with Sandy Aubry she was diligent thru the whole process from the time we place the order, design and receiving the shipment. Her conduct exceeded our expectation. Sandy Aubry the Product Specialist is what more... Read More »

Douglas B. posted a review

Thu, 26 Jan 2012 00:00:00 GMT

The PENSRUS team completed my order in a very timely manner and was very responsive to my questions. The pens were on great quality and the engraving looked awesome. The website is very easy to use. I will definitely order through PENSRUS again and highly recommend them to others. They are very professional in how they deal with their customers! Read More »

Oceania L. posted a review

Mon, 27 Jun 2011 00:00:00 GMT

Everyone at PENSRUS where very helpful with our order. The quality of the printing on the pens was of the highest standard and we are very satisfied finish product. Our company is on the other side of the planet (New Zealand) and the distance did not hinder the communication as everything was done over email. Thanks PENSRUS, and we look forward to the next order! Read More »

Joan E. posted a review

Sun, 12 Jun 2011 00:00:00 GMT

This is the second time I have used Pensrus for a keepsake for my family picnic. I am very pleased with their products and how quickly they take care of their customers. So far the people that I have worked with have been wonderful. They are a company that still believes in giving the customer good service and quality. Read More »

Curtis K. posted a review

Wed, 20 Apr 2011 00:00:00 GMT

I have been a customer of Pens R Us for many years now and felt it was time to compliment their exemplary service. I had used another marketing company for years and was happy enough with the treatment I got. Although whenever I had a huge need for pens and I had a deadline I needed to meet I was never treated with personal attention. I always got auto responder e-mail answers and never had any of my timelines or deadlines met. Then one day I received a piece of “junk mail” from Pens R Us.... Read More »

david j. posted a review

Fri, 15 Apr 2011 00:00:00 GMT

Placed the order last week and yesterday the order came to the house. Pleasantly surprised with the fast and speedy service as well as the quality of the products that I have received. I am now looking for something along the same lines with a Masonic Emblem on the barrel. If you have anything please send some samples so I may review them. I will be placing another order with you as I am very pleased. Thank you.Dave J. Read More »

Alanna C. posted a review

Wed, 23 Mar 2011 00:00:00 GMT

PENSRUS recently helped me out in a huge way for a sorority function at USC. Very last minute we needed a huge shipment of customized pens for my sorority's event and everyone at PENSRUS was extremely helpful. From the initial ordering to when the shipment came EARLIER than expected, it was such a pleasure working with PENSRUS. We were really in a bind and they completely stepped up to the plate. The quality of the pens were amazing and everyone still uses them to this date. Thank you PENSRUS... Read More »

Carla B. posted a review

Wed, 16 Mar 2011 00:00:00 GMT

Our company needed to launch a last minute quality program on 3/10/11 and I had a total of 7 days of which two were weekend days to get custom made pens inexpensively. I contacted PENSRUS on Thursday afternoon 3/11/11 and had my custom made pens in hand the following Tuesday 3/15/11 at a price well with in our budget. They did a great job with the imprinting and the pens write great for an inexpensive pen. Great customer service, great product. Read More »

Lynne D. posted a review

Wed, 09 Mar 2011 00:00:00 GMT

I recently placed my order with PENSRUS. Our church moved to a new location and we wanted personalized ink pens to commemorate the event. I needed a nice ink pen that was of good quality and, because we thought of ink pens at the last minute, I needed them fast for the special event day. PENSRUS exceeded my expectation. I have been VERY VERY pleased with this company. From the moment I went to their website, to the time I spoke with them on the phone, to the time I sent follow up communicatio... Read More »

Jeannie V. posted a review

Tue, 08 Feb 2011 00:00:00 GMT

I have ordered from pensrus.com twice in the past 2 years. The first set of pens were perfect - they are a beautiful burgundy color with a comfortable grip and flawless engraving that write smoothly. I ordered another set of pens a few weeks ago, a different style pen (the Monte Cristo) in cinnamon with gold engraving and I am shocked to say that I love them even more! Customer service is excellent, they answer my questions instantaneously, and most info is provided in the order-confirmation... Read More »

Cam H. posted a review

Fri, 10 Dec 2010 00:00:00 GMT

I would like to say how happy I am that I have been doing business with these guys. Recently we had what would be considered a huge problem with an existing order. The order was on time and the items were correct but functionality was sub par. I addressed Sandy about our issue and without hesitation she handled it immediately. Once I did what Sandy asked me to do for purposes of following protocol she then took charge of the situation. Within maybe 48 hours I already had a new proof of the i... Read More »

Jonathon B. posted a review

Sat, 14 Aug 2010 00:00:00 GMT

Prompt service, pens delivered as promised. Liked that they had no hidden charges unlike some of the other pen companies. Read More »

Bob L. posted a review

Thu, 15 Jul 2010 00:00:00 GMT

In placing my 2nd order at PENSRUS, I noticed the TrustLink logo on their home page and wanted to share my experiences from my 1st order. In May of this year, I realized I was out of promo pens 1 week before our largest tradeshow. I placed an order with PENSRUS for pens on a Wednesday and received my pens on Friday. Not only was I extremely relieved to have the pens in time for the show, I was really pleased with the quality of the pens. These guys saved my bacon. And I couldn’t find lower... Read More »

Thomas P. posted a review

Wed, 14 Jul 2010 00:00:00 GMT

Needed pens with my business name on them. Found Pensrus on Bing first then looked at other places doing the same thing. Liked the free shipping and price guarantee but their price was already good. Got the pens in about 2 weeks and really liked them. Customers did, too. Came back to place another order and saw this link. All other small business people should know these guys do a real good job for a good price. Best part was no surprises - everything happened just like it should. That's im... Read More »