TrustLink News for Cellularoutfitter.com

Bobby C. posted a review

Tue, 02 Mar 2021 00:00:00 GMT

I have items I have been trying to return for over a month through their online system, which is to only way to return and swap items or get a refund. The site continues to kick me out right at the very end of the process. Stuck with unused poor grade items I just wanted to exchange. Very unhappy and will never be ripped off by them again. Read More »

Anthony D. posted a review

Thu, 07 Jan 2021 00:00:00 GMT

DO NOT ORDER FROM THIS COMPANY! I ordered 10 cases for my employees cell phones and only one came in the mail. I waited thinking it will come later but it never did. I reached out to them about the issue and they asked to see the packaging. Who keeps the packaging in this era of E commerce? Nobody who isnt a hoarder. This is clearly their tactic to take advantage of people. Never ever ever order anything from this company unless you want to be extremely frustrated and a few hundred dollars sh... Read More »

Theresa H. posted a review

Tue, 12 Nov 2019 00:00:00 GMT

I have purchase items with cellular warehouse before. I tried ordering from them again and segued into cellular outfitter not by choice. I feel tored my phone style number IK cetera and it showed me items that were compatible when I receive them they were not compatible. I decided to return which I know I had you paid the return shipping but they say you need a return authorization. I have sent 3 requests for a return authorization and they will not contact me. Now I have to figure a way to g... Read More »

Pat G. posted a review

Sat, 15 Jun 2019 00:00:00 GMT

Returned 2 items (at my expense) because the wallets card slots were not big enough. It has been over a month and have not received any refund to my credit card. Put in dispute with Paypal and Cellular Outfitters said to close dispute so they can return my money. Never received money. Read More »

Karen K. posted a review

Fri, 18 Jan 2019 00:00:00 GMT

My order did not ship quickly as indicated on the web sight. Tried several time to contact the company and the phone number did not work and emails went un answered. Items arrived after I needed them so I had to do a return. After following instructions on web sight still had to wait for an email reply which took 3 days. They have had my items for 10 days now and I have not received a refund or even an email confirming they have the items I sent them. I will not order from them ever. Read More »

Rachelle S. posted a review

Sat, 12 Jan 2019 00:00:00 GMT

Just requested a cancellation of an order I just placed online. During checkout, the standard shipping fee had a “-“ ...there was no dollar amount, unlike the other shipping options. After I paid with PayPal, all of a sudden there is a $6+ shipping charge, that wasn’t stated before I ordered. That bait and switch tactic left a bad taste in my mouth. Read More »

Ron H. posted a review

Wed, 02 Jan 2019 00:00:00 GMT

I ordered 2 charging pads that specifically said they would charge my model of I Phone. They did not work Took a month to finally get a partial refund. BUT I HAD to PAY return shipping, so I got ripped off for $16 bucks to return something they had misleading adv on . Never will buy from this outfit again! be warned if they screw up, you pay,not them If I could give ZERO STARS I would Annette in customer service - I told you ! Read More »

Mark T. posted a review

Tue, 06 Nov 2018 00:00:00 GMT

Ordered (2) items that were shipped separately. Items never arrived. Contacted Customer Service via email (3) times. Each time a different individual responded - no continuity. I was told I had to use the tracking numbers provided to check up on the packages. Wasn't happy that the onus was dropped on me - the customer: but dutifully contacted USPS and opened up (2) case numbers. They responded that they did not receive a package in either case. I emailed the post office's responses and reque... Read More »

James B. posted a review

Thu, 11 Oct 2018 00:00:00 GMT

My first order came in with no problem. I was made an offer of 50% off my second order if I made it within 24 hours, so I ordered a phone case. I waited about 5 days and checked my order status on their website and saw that my order was never processed, but I was billed quickly. I emailed them and got a quick response saying that my order was processed and sent out. It's been almost 2 weeks now and nothing came in. I've been checking my order status and it shows that my order was never pulled... Read More »

Melba S. posted a review

Sun, 02 Sep 2018 00:00:00 GMT

I ordered a phone cover $2.40 with free shipping. After entering my card number for processing, the company secretly added $5.99 in shipping fees. I've called and called many times and was finally disconnected after about 25 minutes, emailed many times with no response, and have finally gone to my bank for assistance. Be careful ordering from this company, read reviews about their tactics and deceitfulness, before adding your credit card information. Beware: Customer "NO SERVICE" will get you... Read More »

Eddie S. posted a review

Tue, 17 Jul 2018 00:00:00 GMT

I will never use this company again. I ordered a phone case, when I hit the order button it said that I owed 7.99 total. When I got my e-mail confirmation, they tacked on a 5.99 shipping charge which was not their when i ordered. I did find a customer service number. 800-871-6926. Every time you call them it tells you "we are unable to take calls while we transition our support center" I don't believe they will ever answer a phone call. I spent around $14.00 and will be surprised if I get wha... Read More »

susan y. posted a review

Tue, 10 Jul 2018 00:00:00 GMT

I accidentally ordered the wrong product but their customer service team was able to help me out. Super friendly and I received my order in 3 days. Read More »

Anne C. posted a review

Thu, 05 Jul 2018 00:00:00 GMT

I got mine quick and my butterfly case is so pretty!!! Will be back Read More »

Carrie B. posted a review

Wed, 09 May 2018 00:00:00 GMT

Bought from them twice in same week. Had to confirm before finding out shipping charges which were expensive. First order took 9 days. ,(standard shipping???!) Second order was 4/29 they didn't prep it until 5/6 (what gives?) And as of 5/9 no info. The last of the tracking info was entered 5/7 so no idea what's going on. I would rather pay more next time and go to a store and get it faster. Read More »

Dicy G. posted a review

Tue, 17 Apr 2018 00:00:00 GMT

I have been doing business with them since 2014 and customer service has been going down hill. Their response to my PARTIAL ORDER is sending the TRACKING delivery link. I found out the CellularOutfitters have a platform with AMAZON where they cannot hide from responding to complaints. Amazon does an exceptional job with customer satisfaction. We have purchased using their directly platform at cellullaroutfitters.com thus, NO response. You can attempt to reach them 1-888-244-7203 or number o... Read More »

Unhappy C. posted a review

Sat, 17 Feb 2018 00:00:00 GMT

WARNING!!!!!!!!!!!!!!!! I have never dealt with such a suspicious company who asks for your email address (like other honest companies) then doesn't allow you to remove your name (like a dishonest company). They have no phone numbers... they have horrible customer service... after weeks of asking, I'm still getting their stupid emails multiple times a day! So I will posting everywhere I can everyday I can each time I receive their promotional emails. How simple is that? Read More »

Dawn M. posted a review

Tue, 13 Feb 2018 00:00:00 GMT

Just Like the rest here. I ordered a phone case from them. I got a screen protector and a free pen. But no phone case which I ordered all of the above. I never got the phone case . I was told it got restocked and it was being shipped and would arrive to me by the 8th. Well the 8th came and went. So I checked the statues and it showed it was delivered to the wrong address. How can that be when I got the other item's? Realy bad place to order from. Read More »

JENNIFER V. posted a review

Mon, 29 Jan 2018 00:00:00 GMT

I placed an order and it said final price. I agreed on that price then in my email confirmation they had added on additional shipping charges that i did not approve and tried to get in touch with them to cancel my order. the 1-800 number tells you to do live chat and hangs up. the live chat says they can't help you and sends you to live support team that says leave a message. bottom line no one every responds!!! FRAUD!!!!!!! if i could I'd say NO STARS@!@@ Read More »

Michelle C. posted a review

Tue, 23 Jan 2018 00:00:00 GMT

First of all I received an email stating 50% off first purchase so I said I'd try it out. I ordered one case and my total at the end was $7.99 ,so OK I put my credit card info in and the next screen was $5.99 shipping, I am use to knowing that before putting my info in, I did not want to pay almost $15 for one phone case when I've ordered four on eBay for $20 ,I tried canceling the order right away but omg they give you the run around. First off there's a number but when you call it there's a... Read More »

Victoria K. posted a review

Wed, 17 Jan 2018 00:00:00 GMT

I placed an order for a 2 pack tempered glass screen protector on 12-19-17 and have yet to recieve. They sent me a cheap crappy little screen protector. I sent an email stating that that was not what I ordered and told them it was the 2pack tempered glass screen protector. I was contacted by a person named Kizia who obviously can't read and resent the same crappy screen protector even after I stated in the email that I ordered 2 pack tempered glass screen protector. I has now been 6 days sinc... Read More »

saundra H. posted a review

Wed, 03 Jan 2018 00:00:00 GMT

Zero stars: SCAM Seller never quotes ship fee during transaction. When I paid "grand total" shipping was then added. Shipping exactly double cost of item. I immediately filed dispute with payPal, also spent 1 hour on phone to report them to PayPal. Don't let these sellers get away with this. Report, dispute, review. Read More »

MARY J. posted a review

Fri, 15 Dec 2017 00:00:00 GMT

My order started out like most reviews I have read... the shipping cost shows up after the credit card information is entered. Surprise! I ordered two cell phone covers on Dec. 6th. Received my order confirmation saying an email would be sent when shipped. Dec. 12th I had not heard a word. Decided to call to check on my order. The phone number listed is answered by a recording saying all matters are now handled digitally, no phone. So I emailed asking the status and promptly received an email... Read More »

C. W. posted a review

Mon, 20 Nov 2017 00:00:00 GMT

Three Issues: 1) I had same shipping issue that others reported, where shipping costs (too high) are not disclosed until after credit card is charged. 2) They sent wrong product (indicated my request was out of stock and that they substituted another product). I told them I wanted the product I ordered or a refund. To date, there has been no resolution. 3) So called "Customer Service" is terrible. It takes 5-10 days to get any response on anything. Read More »

Jean W. posted a review

Sun, 12 Nov 2017 00:00:00 GMT

Like everyone else I got ripped off on the shipping charges, which they don't show you until after they take your credit card information. HOWEVER< do not let this deter you from taking a stand. You can dispute this with your credit card company, which is what I have done and which is what I always do when I am ripped off. You should do the same. Don't allow an unscrupulous company get away with this, take a stand and dispute the charges... that way you'll get your money back and the company... Read More »

Jennifer F. posted a review

Tue, 07 Nov 2017 00:00:00 GMT

Make sure you want what you buy. They do not give returns. They do store credit and then do not send your items and ignore your emails. I am out 40 bucks now. They may be inexpensive but their not work the hassle. Read More »

KATHY K. posted a review

Sun, 29 Oct 2017 00:00:00 GMT

I really wished I would have read reviews pertaining to Cellar Outfitter prior to dealing with them. My first esperience dealt with ordering 2 cellphone covers and once i submitted payment then this huge shipping and handling fee showed up. after It never showed up anywhere prior to that. I was furious. The shipping and handling fee was more than the product. I notified the company via email and they aplogized and gave me a credit refund of some of the fee. Once my products arrived it was in... Read More »

Marlene C. posted a review

Thu, 28 Sep 2017 00:00:00 GMT

I purchased a universal dashboard smart phone support on 9/15/17, and received it last week. On September 22 at 9:05 AM PDT I filled out a form with the following message: The side support end just broke off when I was attaching the connecting side support piece. Th piece on the body to hold it was broken and could not hold the end bracket. I hadn't even finished unwrapping all the parts yet. I want a refund and I shouldn't have to pay return shipping for a cheap plastic item. It is weighty.... Read More »

Marcela K. posted a review

Thu, 28 Sep 2017 00:00:00 GMT

This company is the worse ever! Paid 11.95 to ship 2 batteries (which is very expensive) and it took 11 days for arival. Wrote them several times for shipping confirmation and for cancel this order and received a message 3 days after my email was sent!! Then they said they will refund me 4 dollars for the delay and thats it.... what a joke. Companies like this shouldnt even have 3 stars as a review. They rip people with sipping prices and then they ship straight from China!! Now I am trying t... Read More »

Todd K. posted a review

Fri, 22 Sep 2017 00:00:00 GMT

This company is horrible. I never received my order I have emailing and calling without anyone responding back to me. My USPS tracking number was not valid. You can not speak to a live person. I have called my credit card company to suspend payment due to not receiving my merchandise. Yes the prices may be cheap but what good is it if you do not receive your product. Everyone do yourself a big favor and stay away from Cellular Outfitters. Thay are total scammers. I am so sorry that I order f... Read More »

paul w. posted a review

Fri, 22 Sep 2017 00:00:00 GMT

Same old story-selected a few items and authorized purchase on paypal only to discover a hidden $17+ shipping charge. Cancelled the order as soon as I observed the price change. Apparently too late since I recieved a note indicating that service staff were 'reviewing" the cancel order. Too late to stop paypal from sending money even tho it was only 5 minutes-now have them in dispute with this bunch. Giving them 1 star because that is as low as the rating scale goes...this is truly an unethica... Read More »

Dehong M. posted a review

Tue, 12 Sep 2017 00:00:00 GMT

The shipping charge almost double the item total, and they purposely do not show the S&H charge until you clicked "Submit". And you had no way to cancel it, even I rejected the delivery, they will not refund. After several emails, they only do store credit, but not for the S&H charging. Terrible, this is the first time I had such experience in US. Keep away from it. Read More »

Kim W. posted a review

Wed, 06 Sep 2017 00:00:00 GMT

Absolutely ridiculous service!!! I contacted the company immediately after my order was placed when I saw the outrageous shipping charge that was NOT stated during check out - to cancel my order immediately!!!! The item I ordered was $11.98 and shipping said $0, but once I clicked submit, I saw on the next page that my charge was doubled because they charged $11.98 in shipping??? Then I receive a message four days later that they shipped the item anyways??? There is NO phone number for the bu... Read More »

helen s. posted a review

Sat, 08 Jul 2017 00:00:00 GMT

IF THERE WERE LESS THAN ONE STAR I WOULD USE IT TO RATE THIS AWFUL COMPANY. I ordered two 4000 ugh Iphone5 S chargers. One came that was clearly used OR THE CASE HAD BEEN OPENED. It didn't have any tape around the case like the other one did, no USB charger or directions in the case. The second one had tape and a USB charger but NO directions - just a piece of paper from someone which says it too had been used. When I wrote them about issuing an RMA return number, they said I HAD TO PAY F... Read More »

Jeff S. posted a review

Tue, 13 Jun 2017 00:00:00 GMT

Cellular outfitters has not filled my order after 17 days. My new phone is no longer in new condition waiting on phone case. After using contact us page to contact company, request an explanation, phone call any feedback on my order repeatedly I have never received a response. Customer service does not exist. If I had read reviews I would not have dealt with this company. Save yourself grief, aggravation, disappointment. Buy elsewhere. Read More »

Jim S. posted a review

Thu, 25 May 2017 00:00:00 GMT

Bought a two pack of tempered glass screen protectors, only one piece of two arrived. I contacted them by email and initially was told they would check into it and get back to me. No action and no feedback. I emailed them again, got the same line of crap, "Your request has been received and is being reviewed by our support staff." They obviously do not know how to run a business and have lied to me about what they were doing, now twice. A month has passed and no action to resolve the low cost... Read More »

John P. posted a review

Tue, 02 May 2017 00:00:00 GMT

Bought a phone case for my iPhone, 4 screen protectors, and thought I got free pen, however, came to $14.35. after I click proceed with payment, was soon to find out I was charged $28.35 for shipping and free pen. I tried to cancel, they told me someone was trying to hack my account, and I need let them access my computer to cancel the order. People were on drugs, thinking I would give them access to my computer and passwords. So I called my credit card company. Now I need wait and start a sc... Read More »

David H. posted a review

Mon, 01 May 2017 00:00:00 GMT

I wish I had did a search before buying. I too purchased and paid with PayPal and nothing was mention about shipping price until after I paid. I was charged $9 for shipping of a phone case. This company should be reported. I will file a complaint with PayPal after reading others complaints as well. Read More »

Pat C. posted a review

Mon, 01 May 2017 00:00:00 GMT

I ordered a $9.99 item and authorized PayPal to pay that amount. Immediately as I placed my order they offered specially priced items that could immediately be added to my order - one item was $7.69 so I added it. I got two notices from my bank that PayPal charged my credit card $15.98 for the first order, and $25.66 for the order that I added an item to. NEVER WAS SHIPPING EVER MENTIONED!! So, I've been charged $41.64 for two items that I was led to believe cost $17.68. I have tried constant... Read More »

Mia T. posted a review

Tue, 18 Apr 2017 00:00:00 GMT

This is the worst online shopping nightmare I have encountered. They are a bunch of scamming artist. They even have a questionable website with much high ratings. It is the sad part of online shopping, when thieves hiding behind the monitor to rob from people without being watched. Too bad 1 star is the lowest rating, but if I could I would have given them minus 10 stars. Do not buy from these people! Read More »

Rebekah Y. posted a review

Fri, 31 Mar 2017 00:00:00 GMT

So, I bought a phone case and a screen protector from Cellular Outfitters. The screen protector works and is fine. The case, on the other hand, I thought would be like the one my mom has: leatherish exterior, with a magnet to keep it shut and a magnet to prop it open on the stand. But the thing that really attracted me was the color, a pleasant aqua blue in the photos on the inside and outside of the case. It has no magnets to keep it shut or make it stand stably (and no, magnets in a case a... Read More »

Dexton S. posted a review

Sat, 25 Mar 2017 00:00:00 GMT

This is a scam, promising a discount and showing tge 25-40% discount when charging your credit card snd then adding the discount amount back on as shipping after the credit card is charged. They also tempt you with an additional discount for additional items begore sale is finalized which they do not apply. There is no way to review what they are charging your credit card until it is too late. Initial review showed my order was $20, then I added two more items for $13 expecting 30% discount w... Read More »

David A. posted a review

Mon, 20 Mar 2017 00:00:00 GMT

Like everyone else here I was charged for shipping only after my order was placed. Look elsewhere for Cellular accessories and do not trust Google "trusted seller" rating. Read More »

Jelena V. posted a review

Sun, 12 Feb 2017 00:00:00 GMT

My experience is horrendous, too long to write. However, everyone else wrote about similar problems. Cell phone screen protectors - I got 3 - were all faulty. Shipping charge was changed to higher once they shipped ... nobody responding. In addition to this site, here is more about Cellular Outfitter scam! http://www.reviewstalk.com/complaints-reviews/cellular-outfitter-l32408.html Read More »

Gene S. posted a review

Fri, 03 Feb 2017 00:00:00 GMT

When you place an order on line you see one total but after you press submit button, shipping charge is added to the order total. I tried immediately cancel my order by calling the company, was on the phone 30 min - no answer, then finally was asked to leave a voice mail I guess they all left for the day (I have doubts that they exist and actually answer the phone) Emailed them to cancel my order- no results I was emailed that it's too late and they shipped the order, what a bunch of BS. I bo... Read More »

Daniel F. posted a review

Mon, 29 Aug 2016 00:00:00 GMT

Unable to contact customer service by mail or phone for 5 days. Canceled payment through my card service. Recommend finding another retailer. Read More »

Lilly L. posted a review

Fri, 27 May 2016 00:00:00 GMT

Very disappointed with this company. They charged ridiculous high shipping fee, the worst part is they won't let you know that until you submit your order. After that, it's impossible to cancel the order. You can return it, however they still keep the shipping fee. So either way they got the money, you lost. I think this is the way how they make the money. It's a scam. Don't ever buy from them. Read More »

JoeRay D. posted a review

Wed, 10 Feb 2016 00:00:00 GMT

Cellular Outfitters are a RipOff> They will not tell you the shipping cost until you enter your credit card and then it is too late. For small objects they charge $7.98 for shipping. Scam! Scam! Read More »

Jack A. posted a review

Mon, 08 Feb 2016 00:00:00 GMT

"Beware!!! You won't see a shipping charge until you have paid for your purchase. By then it's a done deal. It would be inconsequential if shipping fees were reasonable, but they are not. A fee of $5.99 is charged for the first item purchased, then each subsequent item is $1.99. My shipping cost was almost $12, nearly double the cost of my items. When I received the small unpadded envelope package containing my items it was clear that the shipping cost was at most a third of what was charged.... Read More »

Serena B. posted a review

Tue, 29 Dec 2015 00:00:00 GMT

As others have written, their shipping costs are hidden and are outrageous. Terrible customer service. No phone number on their website and they do not answer you if you use their on-site contact form. some items were missing from my order. Never resolve. Read More »

christine z. posted a review

Tue, 28 Apr 2015 00:00:00 GMT

this company is a scam,please check your order good before pressing the submit button. They tell you one shipping rate and bill you for another rate. Read More »