TrustLink News for Credit Score.com

Eddie J. posted a review

Sat, 21 Feb 2015 00:00:00 GMT

Signed up for service on September 6 and cancelled the same day using their automated services. Got confirmation number. I used a credit card that I rarely used. Checked back Feb. 21 and found out that they've been billing me $22.90 a month since September 6. When I called to complain, they claimed that the confirmation number isn't valid and refused to refund anything other then one month. I spoke with a supervisor named Ricardo who said that there was no one in the company higher than himse... Read More »

M F. posted a review

Thu, 14 Nov 2013 00:00:00 GMT

You get your 3 credit bureaus once for the fee of $9.95. after that you will be charged a monthly fee of the same, but have no more access to anything other the front page. Why the mo fee, it is misleading. I cancelled on 11-10-2013 and spoke with the Philippines, a guy who was not of good command of the English language. I thought to better follow with an email on 11-13-2013 and sure enough they claimed they did not have my cancellation - so they say. Their response left a lot open and thi... Read More »

Amy F. posted a review

Fri, 30 Aug 2013 00:00:00 GMT

I signed up several months ago with an understanding that I would be able to access all 3 credit reports and scores of which I received when I initially joined. Have just signed in today to find out I would have to pay an additional $32.95 to get reports and scores. Not sure what I am paying $12.95 a month for. When I called customer service to cancel and asked for this month's fee refunded, was told no deal, we do not refund. All I can say is buyer beware. This is may not be what you think... Read More »

Jessica D. posted a review

Tue, 20 Aug 2013 00:00:00 GMT

After a few months of paying for the service I logged on back on the site to see if any changes have occurred. I looked at the score history and according to what it said my score has stayed the same since I log on last( 6 months ago). So, I decided that I will cancel the service, since I din't need to have it. It is nice to have but not a necessity with annualcreditreport.com which you are provided a free credit report by all bureaus each year. Well, as try to cancel it, the lady which I ba... Read More »

Curtis H. posted a review

Tue, 02 Jul 2013 00:00:00 GMT

For all the people giving this company a bad rep, I don't get it. It is your fault for not reading their terms and conditions, this is actually a good company and they have a wonderful staff. I am a 25 year old male trying to fix my credit and they are helping me out just fine, no problems here. For the people claiming they were charged for 3 reports and not one, they probably don't know how to use a computer that well, that or they can't see very good and click on the button that says, &qu... Read More »

Lacie M. posted a review

Thu, 27 Jun 2013 00:00:00 GMT

When I paid for a credit score. I was signed up for a monthly contract that I had no idea about until I saw the charge on my credit card. Not a good company. Read More »

Lee B. posted a review

Mon, 03 Jun 2013 00:00:00 GMT

First off, even though you are led to believe that you are receiving a full credit report and credit score from creditscore.com, you are not. Creditscore.com will only give you the experian score which isn't widely used. You have to pay to get the real credit scores from the agencies that a creditor will actually be using to determine your credit worthiness. Experian is kind of like looking up a car value on Kelly Blue Book, it may be in the ball park, but when 5 points either way on your c... Read More »

CoastGuardSK posted a review

Thu, 17 Jan 2013 00:00:00 GMT

Upon learning of the issue stated below, I called the company 1-877 number and was assisted by a rep named RHONDA. Ms. Rhonda was very helpful and remember, we all have a job to do, so she went through the obligatory process of asking me if I was sure I wanted to cancel and also offered a lower monthly rate (60% discount) for the services I was "signed up" for. I gracefully declined and she listened as I explained my issues with payments going through on my card when there was wrong informati... Read More »

Kelly M. posted a review

Mon, 10 Sep 2012 00:00:00 GMT

It says on their home page that their fee is $12.95 per month and will be charged every month until it is cancelled. I received my credit card bill and was charged $31.95 on four different occasions. They do not tell you there will be any additional charges. This should be considered stealing and I will be reporting this to the Attorney General, CFPB, & the FTC!!! Read More »

Cynthia W. posted a review

Fri, 17 Aug 2012 00:00:00 GMT

Your basic membership does NOT get you your credit scores. If you want those you'll pay 31.95 (up from the 29.95 that other reviewers have paid). I clicked the link but was not warned that I'd be paying that fee. I feel there is not adequate warning that this charge is being made. For example, how about a popup box that asks if you are sure you want to make this charge? They may make fewer "sales" that way, but they'll also endure fewer irate calls--like the one I just made--from customers wh... Read More »

Nicole J posted a review

Mon, 23 Jul 2012 00:00:00 GMT

Resolved issue Read More »

Tia B. posted a review

Thu, 28 Jun 2012 00:00:00 GMT

I have had my creditscore.com account now for about 6 months and recently forgot my password so I called in and asked to reset it. that same day my account was charged the monthly fee of 12.95 which wasnt an issue until I found out my account was also cancelled this day. When I called to inquire on why it was cancelled they rep was very rude and even hung up on me. I would not recommend this to anyone. Read More »

Stephanie M posted a review

Thu, 10 May 2012 00:00:00 GMT

This company resolved my issue quickly, fully and with an apology, which says a lot for them. Initially I had a normal cancellation request but the company's employee that I spoke with refused to cancel my order or let me speak to a supervisor / manager and told me to go ahead and contact the BBB! So I did, and now everything is great. This is the first time I have used trust link too and my case was handled personally, quickly and effectively. Trust link helped get me the resolve I was loo... Read More »

Grace S posted a review

Mon, 05 Dec 2011 00:00:00 GMT

In the beginning I had thought CreditScore.com was a money scam that automatically debited my credit card account when I had first spoke with representative Ann. When I called again the next day at CreditScore.com and spoke with Dennis, he listened attentively and had also clarified my access to my credit report. At the same time, April J. BBB TrustLink quickly responded to my complaint with my situation and the miscommunication that had happened with Ann @ CreditScore.com; both companies wor... Read More »

Steven T. posted a review

Thu, 20 Oct 2011 00:00:00 GMT

Thank you for not resolving my issue in a timely manner. No business in the world runs smoothly all the time and misunderstandings always happen. So no thank you for not giving me the benefit of the doubt. Credit Score is not a good credit montoring company. Read More »

Richard T. posted a review

Thu, 22 Sep 2011 00:00:00 GMT

Creditscore.com 9Irvine, California) placed two fraudulent charges on my Visa. I found one on my August statement, and found out about the other when I contacted Visa fraud. They apparently get card numbers and place charges while posing as Experian. Visa fraud cancelled the card and are investigating. I have filed a complaint with the Consumer Fraud division of the California Attorney General's office. Read More »

Allison A. posted a review

Mon, 20 Jun 2011 00:00:00 GMT

I signed up for the seven day trial to view the experian report in which they are partnered with. I reviewed the credit report and the next day there was a $1.00 charge and a 29.95 charge. It didn't make any sense because the membership was 12.95/mo. I called and they told me that reviewing my credit reports were $29.95 and automatically charged the credit card I enrolled in. This was not clear to me when enrolling. I called in for clarification and after discussing at length they agreed to r... Read More »

katie s. posted a review

Fri, 01 Apr 2011 00:00:00 GMT

I agree with the previous reviewer. This is very deceptive! I too paid the 12.95 and was under the assumption I would revieve all 3 credit reports and scores. Well, all I got was an overall credit summary, not the actual credit report. When I tried to request the full report, I was told I would have to pay an additional 29.95. I immediately cancelled. All in all, this website is USELESS! Read More »

Gabriele P. posted a review

Tue, 22 Mar 2011 00:00:00 GMT

Very Deceptive!!! I was looking for a credit score service online. I studied several websites. Few of them are very upfront with the actual fees that will be charged. Creritscore.com's home page makes it look like you will have access to 3 credit scores and reports for $12.95. In searching on their site it appears that that is all you will pay. However, after joining you get access to one score. You are directed to another link to get the other two. When you choose this link immediately afte... Read More »