TrustLink News for KCPI

Kelly P. posted a review

Wed, 30 Nov 2011 00:00:00 GMT

I can totally agree with Erin B. Her review sounds just like mine except I am still dealing with this company. I began experiencing problems with the TV we purchased in May after only having the product since February. I placed a call in May and was told it would be 3-4 weeks and I would receive a call from a service tech. Well in the meantime we found a way to get the tv to work and we let it slide until September when it finally quit working all together. I placed a call on September 19th a... Read More »

Erin B. posted a review

Mon, 03 Oct 2011 00:00:00 GMT

I had a horrible warranty experience with this company. Here is a copy of the email I sent that explains how bad the service/tech support it.... I returned this TV to the retailer I purchased it from so I will not be needing this shipping label. The retailer I purchased this TV from did not want to lose my business so they accepted the return, even though it was out of their 30-day return policy. They could not believe what I have been through over the past two months over this defective pie... Read More »

Evan J. posted a review

Wed, 07 Sep 2011 00:00:00 GMT

I would not purchase equipment from this manufacturer unless it is your only option to get equipment. I have spend considerable time getting two boxes to actually work for a period of longer than 4 months. They have sent me five boxes total now and they are again repairing the last one again.... This is costing them a fortune in repair expenses in addition to my time. But hey, I paid for a piece of equipment that should work. When my warranty actually runs out I will buy a different piece of... Read More »

Robert W. posted a review

Wed, 27 Apr 2011 00:00:00 GMT

The customer service this company provides is a complete joke. I've been trying for three months now to get a pedestal base replaced. I can't get any answers. I've been told everything from "we just moved" to "you'll hear from us before the end of the week." The last person I spoke with was supposedly a supervisor and said "I'm handling your case personally and you'll hear from me Monday (4/25) or Tuesday (4/26). Guess what? No call, nothing. If I were you, I'd stay away from anything Apex/K... Read More »

Ken S. posted a review

Mon, 25 Apr 2011 00:00:00 GMT

This company provides no answers as to when or if you will ever get your TV repaired. My Apex 40" has been dead for a month now. I still do not know after more than a dozen phone calls (obviously outsourced to no US 3rd party) who will ever contact me. This is the most frustrating struggle I have ever had. TV went out after 100 days and has a 1 year warranty. I finally bought a replacement tv and will just sell this one if it ever gets repaired. Nice $400 paper weight though. Read More »

Brian M. posted a review

Tue, 12 Apr 2011 00:00:00 GMT

Terrible company when it comes to dealing with warranty issues. This company manages warranty issues for APEX Digital, Inc. (or so they claim). They are completely unresponsive. I would never buy another APEX/KCPI product after dealing with both APEX Digital and KCPI. Read More »