TrustLink News for Abadak Outdoor Supply

William J. posted a review

Tue, 18 Nov 2014 00:00:00 GMT

I ordered a 10 X 20 tarp, and told them at least 6 times that I did NOT want a 12 X 20 which is usually used on 10 X 20 peaked frames. I told them over and over that I have a flat roof frame and do NOT need a 12 X 20. The tarp advertised on the site was advertised as "10 X 20". I called just to make sure it was actually what it says. She told me it was, in fact 10 X 20. What they sent is 12 X 20 and it says "12 X 20" right on the label. Now they are refusing to return my... Read More »

Robert B. posted a review

Tue, 14 Oct 2014 00:00:00 GMT

I should have read reviews prior to purchasing from Ace Canopy. On August 26, 2014 I placed a simple order for a replacement canopy cover and 6 support legs. The cost is not my issue, but rather ethics or lack of...I had to get the BBB (Better Business Bureau) involved to get resolution. I finally got a full refund, but here are some key points. BBB: Consumer's Original Complaint : I ordered product on-line, my credit card was charged, yet product has not shipped. I have tried for weeks to... Read More »