TrustLink News for Brinks Home Security

Sonny A. posted a review

Sat, 09 Oct 2021 00:00:00 GMT

I recently tried to cancel my month-to-month monitoring service with brinks. I do not, nor have I ever had, ANY contract with brinks. They took over accounts from Protect America, who went out of business. So, on 27 Sept 2021, before my payment for service was due, I waited an hour on the phone, finally got a customer service rep, who sent a email, "docusign" that I had to sign for cancellation, that said I had to agree to any/all fees that I might owe, (I didn't owe any), and that they were... Read More »

Abel Z. posted a review

Fri, 19 Jun 2020 00:00:00 GMT

I have been a customer since February 11, 2020. As of this writing, there have been at least 15 false alarms. Three different technicians have come to replace sensors in different areas of my house, yet we continued to experience false alarms. The police have made three false alarm visits in which I had to pay a total of $170.00 Their office advised that it would reimburse me for these false alarm fees but has failed to do so. I have tried to cancel service but they keep insisting I am under... Read More »