Vicky B.'s review of MerchantCircle

MerchantCircle

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Customer Reviews & Ratings
Review Posted 11/20/2010
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Review 11/20/2010
I had never heard about this company until a patient came in and told us that OUR information on the internet was wrong. The site gave a residental address instead of our correct address. We knew is was incorrect because we are very aware what our website says. We googled our business name and there is was right name right phone number but wrong address. I discovered this was listed by Merchant Circle. A company I had never heard of and we had never given permission to advertise for us. On closer inspection I found that this company also claimed they could book appointments for customers something that is a complete lie. When you click on the book an appointment you are told that online booking was not available. I started investigating this Merchant circle smoke screen and of course there is no real phone number just one that will charge you 34.99 to get an answer. I read in other reviews that you have to claim the listing (God only know what they charge for that) in order to correct it. This must be the whole scam they purposely put in incorrect information so you have to change it and them charge you to talk to support and charge you to fix false listings. This company is in for alot of trouble. Our owner is talking lawsuit too. The company probably consists of one guy sitting on a box in the garage at an old computer thinking of ways to scam people. This company should not have any rating for BBB.
 
 
Business's response - on 11/22/2010
Vicky: I wanted to assure you that MerchantCircle has multiple FREE channels for individuals, like yourself to contact MerchantCircle. Please see the 'Support' tab located on the bottom of any MerchantCircle page. This link provides a host of FREE support channels to contact MerchantCircle including: Live Chat hours, email support, our live Community Forums and a search-able Support Center[http://www.merchantcircle.com/corporate/contact.html]. In addition, MerchantCircle allows individuals who own or are an active representative of the business to register the material and update it at anytime for FREE. In this case, I'd be happy to assist you ASAP. Please let me know if you have further questions. Best, Teresa MerchantCircle
 
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Additional Business Information
Hours   Please contact us at the following page: http://www.merchantcircle.com/corporate/contact.html Phone   (650) 352-1336 Address   800 W El Camino Real #330
Mountain View, CA 94040
Website   http://www.merchantcircle.com Email  
Contact   Payam Zamani Other  
 
 
 
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