Stay away, now paying more than what I would have before they "helped"
The business handled my student loan consolidation. Various verbal quotes were given on monthly future loan payments. These quotes were based upon a client provided interest rate from the previous lender/loan. The business sent an electronic service agreement
contract/verification that provided the proposed loan consolidation information, including the interest rate that was provided by the client and agreed upon by the business. Client electronically signed this document as the information was correct to the best
of his knowledge. Client already paid $250 initial service fee as well as $39/month service fees. Student Loan Processing.US did not independently verify the actual loan interest rate that they were accepting and presenting for consolidation. They did not
notify the client of a change in interest rates before continuing and completing the consolidation process. The clients new interest rate was actually 1.25% higher than agreed upon by client and the business in the electronic service agreement. Business did
not uphold their service and did not provide the client/future lender with the same information. The business should have independently verified any data that would change the verbal/written quotes provided to client before processing the loan consolidation.
Instead, Student Loan Processing.US chose to proceed with the consolidation without notifying the client of the wrong/increased interest rate on the future consolidated loan.
Posted on 5/9/2013
Took credit card number up front after promising me a reduction in monthly rates and forgiveness of loan balance after ten years...then when (so called) regional director reviewed he told me it was a mistake and tried to increase what I pay now. This is
classic bait and switch. I would not do business with this company. They are not acting in our best interest.
Posted on 4/11/2013
Great Company to Work With!!! Excellent Service!!!
For One, unlike the reviews I read below I have had a Great Experience working with this Company. I believe if you take the time to listen and understand what the process is then it makes COMPLETE SENSE to do it. They saved me tons of money and years of payments that I would have had to make to Sallie Mae who has people working for them that don't even speak English. Every time I call in I get my Agent Rima on the phone and anyone else who I need help from right away. I did see the reviews connected to the Better Business Bureau but I did again take the time to listen to the fact that the company does NOT PAY for their ratings like many other company's have to do in order to receive a good rating and if you ask me 11 out of 2000 is not an F in my book and I don't see a compliment section either. They guaranteed my consolidation 100% and said that if I didn't get the benefit I would be refunded my processing fee. Again, of course there is a fee when work is being done and I don't have to deal with the worry or the headache and risk my 1000's of $$$ and my in-experience of something I know nothing about. I have had only professional and excellent service with the up-most respect. Again, I can't speak for anyone else but I know I made the right decision going with this company and I am happy Saving Money, who wouldn't BE!
I will also be telling all of my family and friends with Student Loans about these programs and referring them to Student Loan Processing.US.
Posted on 7/12/2012
Beware of this Company!!!!
Do not do business with this company. When solociting, they do not provide all the facts. They take your money first, and then they want you to sign a Power of Attorney. They also pose as you by creating a personal check for their fees and forge your signature on the check! Ask someone at your bank....this behavior is considered fraud!!! Check with your state's Attorney General, your Secretary of State. This company is not registered with the Secretary of State in California. They also have a Better Business Bureau rating of an F!!!
After speaking with my state's Attorney General's office about my experience with this company, I was told it was probably a scam! You do not have to pay any lending company to consolidate your student loans. In other words, this company tries to charge you alot of money for something you can do yourself for free. They owe me $463.51.
Posted on 6/13/2012
This company is a fraud, they will not refund me money! They owe me $1,107. Bad Customer Service
I was solicited via the phone by company stating they could assist me to lower his student loan payments and even have some forgiven. Company asked for 1% fee and requested that I provide his SSN and my banking information to set up payment plan. I provided this information to company but after thinking it over he decided not to proceed with service as he did not want to rush into anything at this time. I called the company on January 9, 2012 to cancel and they continuously asked me WHY I wanted to cancel. They couldn't take personal reasons for an answer. I spoke with co rep. Peter. Halligan,who stated would not get my refund until I returned the documents that were mailed. I called today(01/10/12) and spoke with Peter Halligan and David Reed, asking if they could mail it again or email me the documents, they said no and David Reed started asking me personal questions and told me that his 19 year old daughter listened better than me. When I told Peter Halligan that he was disrespectful, he said that, that didn't seem like David because he only gets mad when people don't listen.They were both very inappropriate, offensive. I asked for the owners name, and Peter Halligan, told me to find it myself on the website. I had to call back and ask the secretary for his name.He also stated that was not a sales co and the customer is not always right! I emailed him today 1/10/12 and I am waiting for a response. I feel this is unprofessional behavior and poor business practices.
Posted on 1/10/2012