My personal experience
I have purchased MANY toy planes & have only had four issues.
1. pre-order item wasn't shipped for months...info was in FAQs; i was new & didn't know how the industry of collectable planes worked.
2. Item broke in shipment...didn't follow directions to get it replaced & I didn't read info in FAQs about insuring items being extra at the time.
3. Ordered wrong item asked via email to correct on the same day & purchased different model...no problems
4. Ordered a model from company x & company y came out with the same model first. I ask to change the order to get company y's model & paid difference...no problems.
He does have a rep for being angry when he looses his patience. He does expect his customers to be educated on the "toys" i.e. scale, material of planes, the example before where a company manufactured the model, but doesn't display the company model on the box. e.g. he didn't answer questions a new person in the hobby would ask.
I found thru experience that his prices are 98% of the time the cheapest & in addiction offers a discount the other website who has a similar price point doesn't. The bottom line is similar to house character from the TV show, he doesn't have the best bed side manner, but his business is great!
Posted on 4/7/2013
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CHEAT!!!
Michael Waffle is a cheat, he has an Extremely Bad attitude and his customer service is the worst i have ever encountered, his 2-3 weeks shipping usually means 2-3 months or more . I still have not received the planes i ordered from him 3 months ago, Beware he charges your credit card even though the items are not shipped yet. Stay away from this seller and i strongly agree with other posters that Waffle Collectibles needs to be out of Business!!!
Posted on 10/1/2012
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Worst retailer ever
Beware with this guy, he will delay the shipment of your models indefinitely notwithstanding they are in stock, but if you dare to complain you will only receive the worst insults, this is not the way to make proper business, and finally when I made my complain on a public forum he (Michael Warfle) shipped the models but he broke them just a psychotic guy can do. I have all his emails and photos of the models. NEVER buy from this guy he is a FRAUD, the most unethical person I have met in all my life
Posted on 6/20/2012
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This is the worst company ever, do not buy from here. They will delay your order indefinitely, make up stories, and even take up to a year to ship something out. Support emails are full of insults to the customer. Waffle may also post your full name or address on forums if you asked him a few extra questions. Beware! Do not buy from here.
Posted on 10/4/2011
Business responded on 4/18/2012
THE FACTS:
The OP purchased a special order item that as per evey single item's page will state whether the item is a in-stock, pre-order or special order item. In addition, it clearly states company policy for special order items which "usually ship in 2-3 weeks", however sometimes they do take longer and sometimes they arrive sooner depending on distributor availability and where the model is coming from. I'm sorry you were unhappy with the wait times, but unfortunately when distributors ship out models is beyond our control. The OP received his toy airplane as ordered per the item description listed.
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I have purchased a few items from this website but not anymore. God help you if you ask him a question about your purchase. Today, I emailed the owner/Customer service to get the dimensions of a plane which was not posted. This guy can never answer a question without being condescending and insulting. Story short, He started being vulgar, calling me names, insulting my heritage and calling me lazy A** because I didn't Google the dimensions and convert them. This guy needs to be put out of business and get some psychiatric help.
Posted on 9/10/2011
Business responded on 4/18/2012
THE FACTS:
The OP stated in his email that he was too busy to look up the specifications of an aircraft himself and left it upon the retailer to look it up for him. Many of our items come with size descriptions, unfortunately we are unable to provide specifications for every single aircraft out there, and with today's technology he could have easily answered the question himself by looking it up on Google. The OP has never purchased from Waffle Collectibles, and is just isn't happy that we weren't willing to do the research that he was too lazy to do.
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Very poor customer service. Orders can take a month or more to arrive. Prices are higher than in hobby shops and on competitor sites.
When contacted, the customer representative, who I believe is the owner of the company, was aggressive and actually insulting, and offered no help at all. I inquired about the packaging of 2 items and the accuracy of one of the items shipped, and the response from Waffle Collectibles was full of insults and ranting about having to drive 100 miles to work. Needless to say, this was inappropriate and out of line.
I highly recommend AGAINST doing business with WAFFLE COLLECTIBLES.
Posted on 8/8/2011
Business responded on 4/18/2012
THE FACTS:
The OP questioned, numerous times that a toy airplane was "illegitimate" after explaining multiple times that just because it does not state the manufacturer of the model on the box does not mean it has not been produced by said manufacturer. The OP continued to press on and refuse to accept the answer. He received all items, in the described condition, in a timely manner for a competitive price.
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