Waffle Collectibles, LLC

3.8 star rating Rating - based on 19 reviews & complaints
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Customer Reviews, Ratings & Complaints
Review Posted 11/18/2015
Elliot R.
Great Customer Service
I received a model that was damaged. I contacted Michael and he asked if I could submit a picture of the damage. I did so, and within a very short timeframe, I received a full refund for the model and shipping costs. Great, efficient customer serv... Read More »
Review Posted 11/9/2015
Otavio S.
My diecast model suplier #1
I´ve been ordering diecast models from WaffleCollectibles since its day #1 and I am proud of it. No complains so far and I highly recommend WaffleCollectibles to my friends and diecast collectors. The website layout is great and to make things eas... Read More »
Review Posted 11/8/2015
Nikolay S.
A Long-Standing and Valued Relationship
My first order with Waffle Collectibles (then Air Paradigm) is Number 104 which was paid for on June 15, 2008. And from that time on with a very brief break I have not used any other retailer. With Michael's fast, efficient and very fairly priced... Read More »
Review Posted 10/22/2015
Roy M.
Excellent service and experience.
I've ordered from this Company several times now and had excellent experiences and great service. In my most recent order, I made a mistake and ordered an item I didn't want, and the item I did want was more expensive. A very responsive Mike Warf... Read More »
Review Posted 10/6/2015
Walter S.
My Go To Retailer
My very first order with Waffle Collectibles was #1877 in 2009. My most recent order was #53880 last week. That's over fifty thousand orders in six years. (Not all mine!) Do the math. They must be doing something right. And they are. Best prices,... Read More »
Review Posted 10/1/2015
Billy V.
BY FAR The Best Online Airplane Model Shop I have had the Pleasure to deal with!!
Michael's website is my absolute favorite website to purchase diecast model airplanes. They always have the best collection sales, and their prices on their planes are very reasonable. He takes care of his customers by responding to your emails ri... Read More »
Review Posted 9/30/2015
Dennis O.
Pleasure to do biz with !
I've been buying from Waffle for a couple of years now. As an international buyer, I've found the ordering process clean and straightforward. Shipment with tracking is a little costlier but is fast and safe. The website is easy to navigate and I r... Read More »
Review Posted 9/25/2015
Eduardo P.
Very satisfied !!
I have purchased many many models over the years, Michael is awesome guy, he help me always as i need ! highly recommended ! Thanks! Read More »
Review Posted 9/24/2015
Eugene v.
Satsified customer from South Africa
I placed my first order with Waffle Collectibles on 25 December 2012. Since then I've chosen Waffle as my main supplier of model aircraft since the pricing offered is by far the best that I could find (he offers a further 10% discount if you make... Read More »
Review Posted 9/22/2015
Milo A.
Awesome seller!
Waffle collectibles helped me out when i needed assistance and is an overall great seller! Read More »
Review Posted 8/4/2014
Steven B.
Good Experiences !
I've now purchased over a dozen models from Michael over this past nine months & he has treated me very well. He has been faithful to his word when I've placed an order (pre-orders take awhile but he states that upfront), & if I've had que... Read More »
Review Posted 12/3/2013
Don B.
. 1
. 0
Do not do business with Michael Warfel or his company. I have had multiple bad experiences with them. The first instance was when he shipped my package to the wrong address and when I expressed my anger he said, "I shouldn't even waste time w... Read More »
Business's response - by Michael W.on 12/3/2013
The buyer per his invoice which I am willing to provide to anyone (which was sent to the buyer) will clearly state that the buyer ordered and received the item that he bought. If this was not the item that the buyer wanted, then he was offered to... Read More »
Review Posted 9/5/2013
stephen p.
No problems
I have had nothing but positive experiences since discovering Waffle Collectibles a year or so ago-all the orders I have placed have been accurately filled and the web site is very clear about pre order and special order policies-I recently receiv... Read More »
Review Posted 4/7/2013
Lee C.
My personal experience
I have purchased MANY toy planes & have only had four issues. 1. pre-order item wasn't shipped for months...info was in FAQs; i was new & didn't know how the industry of collectable planes worked. 2. Item broke in shipment...didn't follow direct... Read More »
Complaint Posted 10/1/2012
james l.
Michael Waffle is a cheat, he has an Extremely Bad attitude and his customer service is the worst i have ever encountered, his 2-3 weeks shipping usually means 2-3 months or more . I still have not received the planes i ordered from him 3 months a... Read More »
Complaint Posted 6/20/2012
Luis R.
Worst retailer ever
Beware with this guy, he will delay the shipment of your models indefinitely notwithstanding they are in stock, but if you dare to complain you will only receive the worst insults, this is not the way to make proper business, and finally when I m... Read More »
Complaint Posted 10/4/2011
Jack G.
. 1
. 0
Review 10/4/2011
This is the worst company ever, do not buy from here. They will delay your order indefinitely, make up stories, and even take up to a year to ship something out. Support emails are full of insults to the customer. Waffle may also post your full na... Read More »
Business's response - by Michael W.on 4/18/2012
THE FACTS: The OP purchased a special order item that as per evey single item's page will state whether the item is a in-stock, pre-order or special order item. In addition, it clearly states company policy for special order items which "usually... Read More »
Complaint Posted 9/10/2011
Sean K.
. 1
. 0
Review 9/10/2011
I have purchased a few items from this website but not anymore. God help you if you ask him a question about your purchase. Today, I emailed the owner/Customer service to get the dimensions of a plane which was not posted. This guy can never answe... Read More »
Business's response - by Michael W.on 4/18/2012
THE FACTS: The OP stated in his email that he was too busy to look up the specifications of an aircraft himself and left it upon the retailer to look it up for him. Many of our items come with size descriptions, unfortunately we are unable to prov... Read More »
Complaint Posted 8/8/2011
Victor B.
. 1
. 0
Review 8/8/2011
Very poor customer service. Orders can take a month or more to arrive. Prices are higher than in hobby shops and on competitor sites. When contacted, the customer representative, who I believe is the owner of the company, was aggressive and actu... Read More »
Business's response - by Michael W.on 4/18/2012
THE FACTS: The OP questioned, numerous times that a toy airplane was "illegitimate" after explaining multiple times that just because it does not state the manufacturer of the model on the box does not mean it has not been produced by said manufa... Read More »
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Additional Business Information
Hours   Phone   (951) 640-8291 Address   19662 Chinotto Lane
Riverside, CA 92508
Website   Email  
Contact   Michael Wafel Other  
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