4.5 star rating Rating - based on 2092 reviews & complaints
Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the sec  
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Mortgage Services
Financial Services
Mortgage Loan Processors
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/10/2020
Terrible communication
My original loan officer was TERRIBLE (spent tons of time telling me how much smarter than everyone else he was) and disappeared at some point (no longer works at Loan Depot). No one communicated any of this to me. I had to reach out to Loan Depot... Read More »
 
 
 
Review Posted 8/21/2020
Fantastic experience with Dennis Giakos: 949-860-4791
This is the 6th time I've refinanced or purchased a mortgage and the experience with Dennis was by far the best. He was very patient and helpful and explained everything to me in ways that I could understand. I had a somewhat complicated situation... Read More »
 
 
 
Review Posted 8/18/2020
Daniel Conrad, awesome!
Daniel is an awesome communicator! He was always on top of everything to make sure it was going well. No matter how small my questions were he always answered with courtesy and professionalism. Read More »
 
 
 
Review Posted 8/17/2020
Good experience
Loan Depot LLC completed a refinance loan. No other company could beat their interest rate and the closing costs were very reasonable. Friendly and professional representatives and they immediately responded tp any question or concerns. Their on... Read More »
 
 
 
Review Posted 7/4/2020
Daniel Conrad with Loan Depot
I would definitely recommend Loan Depot to my friends and family. The star of the show was our Loan Officer, Daniel Conrad. He was amazing as he spent so much time and care throughout the entire loan process! This fine man is dedicated to his work... Read More »
 
 
 
Review Posted 6/30/2020
Best Quality Service
I am not sure what to say to express my appreciation to LoanDepot's staff, Dennis Giakos (949-860-4791) and Zoe Harper. Dennis was very diligent, aggressive to work on the solution that best fits customer's situation. He is very courteous, patient... Read More »
 
 
 
Complaint Posted 6/30/2020
Worst Loan Company Ever!!!
Worst loan servicer out there. They did my original loan and gave me an outrageous apr, I then decided to refinance this year. I had several loan servicer options and they(LoanDeport) persuaded me saying I wouldn't have to pay an appraisal and tha... Read More »
 
 
 
Review Posted 5/25/2020
Daniel Conrad is Awesome
Daniel Conrad at LoanDepot is a fantastic employee and treats everyone as if they are as important as a family member. Daniel called almost everyday to check in on the loan process to see if there was anything he could do for me or if I had any qu... Read More »
 
 
 
Review Posted 5/11/2020
Easiest Finance/Re-Finance I've Ever Done
Daniel Conrad in Galveston County, TX has been a joy to work with. He was able to get us a great rate at Loan Depot and worked with me on an almost daily basis to make sure I was happy with their service and to facilitate the refinance. I can't sa... Read More »
 
 
 
Review Posted 4/23/2020
Quality Service
I can't say enough good things about the service we received from Loan Depot. I had worked with Eric Osuna in the past but this was my first experience working with him at Loan Depot. I am so happy to say everything went extremely well. Eric was a... Read More »
 
 
 
Complaint Posted 4/9/2020
LoanDepot lied and screwed everything up
My experience with LoanDepot was terrible. The loan officer lied to me about the loan he could provide and we didn't not find out it was a lie until 6 weeks into the process. So they completely screwed up my ability to shop for the best loan which... Read More »
 
 
 
Review Posted 4/4/2020
Fast Easy and Stress Free
Loan Depot has been servicing all of my home loan needs since 2015, one purchase and two refinances, the most recent closing last week. I have zero complaints about this company. Adam Wizner is who I deal with to start the process. He is always in... Read More »
 
 
 
Review Posted 3/1/2020
Amazing partner
Dennis is Ana amazing partner and advisor that treated my loan as his with great professionalism Read More »
 
 
 
Review Posted 2/19/2020
Sabrina at Loan Depot
Sabrina was absolutely amazing. She was honest, reliable, responsive and professional. She responded quickly to my many (and often repetitive) questions. I appreciate her patience and willingness to help me understand every aspect of our refinance... Read More »
 
 
 
Complaint Posted 1/31/2020
AVOID Loan Depot at ALL Costs!!!
AVOID Loan Depot at ALL costs! They do not even deserve 1 star! A process that is supposed to take 4-6 weeks max (their words not mine) took almost 3 months. And it was all due to the utter incompetence of their Senior Account Manager II (Pedro S*... Read More »
 
 
 
Review Posted 1/30/2020
Sabrina Bilancione 949-470-6316
Sabrina Bilancione is our kind of people. This was our second time dealing with her. I'm sometimes a little difficult to deal with and she could not have been better for us. The other half of the team was Natasha Gilman and she was very helpful as... Read More »
 
 
 
Review Posted 12/18/2019
Kevin Tran
Kevin Tran 949-465-9137 is an excellent employee for Loan Depot. He is professional and responsive. There were a few hold ups with the loan. He always returned my calls quickly and followed up as he said he would. Thank you, Kevin Read More »
 
 
 
Review Posted 12/10/2019
Sabrina Bilancione 949-470-6316 and Janelle Usman 949-223-4863
Sabrina was the first person I talked with at LoanDepot. She told me that it would be simple to get a re-fi done on my mortgage, and she was right! She had me work directly with Janelle Usman who took care of all the details. Even though there had... Read More »
 
 
 
Review Posted 11/19/2019
Loan Depot gets the job done!
I was dealing with a complicated refinance situation and had been denied by the 'big' banks, but then I got a call from Alan Yu at Loan Depot, a call I easily could have declined. After explaining my situation, Alan was confident LD could help; an... Read More »
 
 
 
Review Posted 11/15/2019
Sabrina Bilancione
I m very happy to work with Sabrina. She is an excellent loan officer and very organized. Thank you much for equity refinancing of my home. One of the things I realized about her is that she is very honest, hard working and she has answers for all... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address  
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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