New American Funding

4.7 star rating Rating - based on 536 reviews & complaints
New American Funding is a Fannie Mae, Freddie Mac and Ginnie Mae Direct Seller/Servicer, FHA Direct Endorsement and VA Automatic mortgage lender. The company is licensed in multiple states across the nation, has over 90 branch locations and offers a  
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New American Funding Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints
Review Posted 1/31/2013
Shirley N.
Mortgage Refinance
Nancy Rehse and Wilma Marion at New American Funding were a delight to work with as I refinanced my upside down mortgage. They were there for me each and every step of the way through the process....Especially Wilma!! :)
Thank you both for all yo... Read More »
Review Posted 11/30/2015
Elizabeth K.
Refinance , Highly Reccommend Larry Bernal
We have had a jumbo loan that we have been trying to refinance for several years. Larry has been very diligent in getting us a good loan in spite of the difficulty. He was always positive and communicated with us the entire way. Any questions we h... Read More »
Review Posted 8/12/2015
Erik B.
Wonderful Experience!
This was our first time buying a home. Brenda Bland was excellent and took her time explaining all the loan options and the first time home buyer programs that were available. She was also very patient with my wife and I and all of our neurotic qu... Read More »
Review Posted 6/12/2015
Esther L.
Thank you Scott!
My experience with New American Funding was great! Scott Affre did an excellent job in guiding me through the application process and successfully getting my loan funded. Everything went smoothly and he was quick to respond to all my questions. Sc... Read More »
Review Posted 6/5/2015
Evette H.
Poor Customer Service
New American has been handling our loan for a few years. Everything was going ok until we signed up for auto draft payment and then, two (2) payments were taken out of our account which caused an overdraft plus fees to our checking account. After... Read More »
Review Posted 5/21/2015
Alfredo S.
Highly Recommend!!
This was our first time to refinance our home. Ronnie Richards and Amber Montalvo were GREAT and thorough in explaining the process to us. They answered all our questions and were quick to respond back! They made us feel at ease throughout the who... Read More »
Review Posted 5/19/2015
David H.
Thank you Ronnie & Kerissa!
We had a great experience working with Ronnie Richards and Kerissa Davis from New American Funding on the purchase of our first home. They were very knowledgeable with everything we needed to get done and made the experience seamless and easy. The... Read More »
Review Posted 4/28/2015
Lala D.
My mother wanted to refinance her mortagage and heard about New American Funding through the radio. She called and left a message and Ronnie Richards called her back. We came down and visited Ronnie in Orange County. He was professional, knowledga... Read More »
Review Posted 4/28/2015
Doris L.
I'm glad that I finally made that call to New American Funding. My process was nothing like I expected, which is a very good thing. Mr. Ronald Richards was a absolute angel during the entire process, I thank God for him. I sorry I don't remember t... Read More »
Review Posted 4/1/2015
Kathryn R.
Excellent experience thanks to Ronnie Richards and Ariane Almond!
We just closed and funded our VA cash out refinance with New American Funding. Ronnie Richards and Ariane Almond were the team that helped us from start to finish - every step of the way, and they were absolutely incredible! The customer service w... Read More »
Review Posted 3/31/2015
Ross K.
Great Experience
I worked with Ronnie Richards & Michelle Manresa. Both were very responsive and assisted me through the entire loan process. Was able to expedite my requests and made my loan process go super quick. Would love to do business with again. Read More »
Review Posted 3/24/2015
Akash M.
Mortgage Refinance
I worked with Ronnie Richards & Tiffany. He is an expert and He walked me through the entire process. They are very responsive and made my life easier. I would recommend them 200%. Read More »
Review Posted 3/11/2015
Livia D.
Mortgage Refinance eliminated Mortgage Insurance
I tried other lenders, and since my credit is borderline it was difficult to get refinanced. Most of them told me " NO " in the beginning, which was o.k. but one company said no problem had me pay for Appraisal 399 $ and after 4 weeks of waiting... Read More »
Review Posted 3/4/2015
Dan B.
AWFUL customer service, inept loan officers, LIES
I contacted New American Funding for a refinance into a conventional fixed mortgage in December. My loan officer was Hayden Bayouth, who started out very well. I supplied all my documentation and received loan disclosures on December 15th, which I... Read More »
Review Posted 2/25/2015
Tom C.
No issues getting a refi
Jack Duzdabanyan, Loan Officer and Sonia Mossa, Loan Processor were both professional, accurate and easy to deal with. I'd do business with them again. Read More »
Complaint Posted 2/23/2015
Phyllis S.
They are a nightmare to deal with
After 20 or more buys and refi. the worst company I have ever dealt with was New America Funding. Their underwriting is under and poorly staffed from my experience. The notary failed to get 3 signatures and I had to resend tax information 2 times.... Read More »
Review Posted 2/19/2015
Wanda M.
Mortgage Refinance
My experience with New American Funding was great!!!! Jack Duzdabanyan contacted me after I made initial contact online to refinance my moertgage. Jack made all very simple for me answering my questions. Jack knows the mortgage business very well!... Read More »
Review Posted 1/21/2015
Theresa S.
First Time Homebuyer
Being a first time home buyer is both scary and exciting. The team I worked with at New American Funding, Michael Garcia, Teresa Willoughby, and Martha Ibarra made the experience OUTSTANDING. Their in depth knowledge of the process and guidance th... Read More »
Complaint Posted 1/2/2015
Jenifer P.
Don't Waste Your Time
I don't think I've ever been so disappointed in an experience's customer support, follow up, attention to needs, attention to detail, and professionalism. I used the branch in Waukesha, WI, and I wouldn't recommend going there. Ever. They overchar... Read More »
Review Posted 12/26/2014
Sonia S.
Refinancing the loan
Ash, at New American Funding was really professional, courteous and knowledgeable about the various loans and asked me the purpose of my refinancing so that he can offer me what best suited my needs. He was thorough and came through with meeting t... Read More »
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Additional Business Information
Hours   Monday - Friday 7AM to 7PM, Saturday 6AM-12PM, Sunday 6AM-12PM Phone   (800) 450-2010 Address   14511 Myford Road, Suite 100
Tustin, CA 92780
Website Email
Contact   Jennette Landrum Other  
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