New American Funding

4.7 star rating Rating - based on 540 reviews & complaints
New American Funding is a Fannie Mae, Freddie Mac and Ginnie Mae Direct Seller/Servicer, FHA Direct Endorsement and VA Automatic mortgage lender. The company is licensed in multiple states across the nation, has over 90 branch locations and offers a  
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New American Funding Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints
Review Posted 1/31/2013
Shirley N.
Mortgage Refinance
Nancy Rehse and Wilma Marion at New American Funding were a delight to work with as I refinanced my upside down mortgage. They were there for me each and every step of the way through the process....Especially Wilma!! :)
Thank you both for all yo... Read More »
Review Posted 2/5/2016
Crev C.
Brooke Mackiewicz at New American Funding!
Brooke was phenomenal in helping us refi our home; she helped us at every step of the way and kept us up to date and informed at every step! It was probably the easiest process we've ever experienced!! We had just re-financed 2 years ago but had a... Read More »
Review Posted 2/1/2016
Gery C.
Highly recommended!
I have been using NAF for several transactions now and I'm very happy with them. From home refi to FHA 203k to conventional loan, they are always very helpful and do a fantastic job keeping me updated during the process, and most importantly they... Read More »
Review Posted 1/29/2016
Heather E.
Buyer beware!!!!
I did write an original review on this company with flying colors. After we closed on the refi and equity line I than received a bill in the mail from my county stating that we were short on our taxes. How do you think this could have happened you... Read More »
Review Posted 12/17/2015
paul m.
Jolene Saenz was awesome!
I have done numerous loans in the past with my investing company, and I dreaded every purchase. Fedex overnight this and Fedex overnight that. Tons of paperwork was never fun. From the very beginning Jolene was professional, courteous and friendly... Read More »
Review Posted 11/30/2015
Elizabeth K.
Refinance , Highly Reccommend Larry Bernal
We have had a jumbo loan that we have been trying to refinance for several years. Larry has been very diligent in getting us a good loan in spite of the difficulty. He was always positive and communicated with us the entire way. Any questions we h... Read More »
Review Posted 8/12/2015
Erik B.
Wonderful Experience!
This was our first time buying a home. Brenda Bland was excellent and took her time explaining all the loan options and the first time home buyer programs that were available. She was also very patient with my wife and I and all of our neurotic qu... Read More »
Review Posted 6/12/2015
Esther L.
Thank you Scott!
My experience with New American Funding was great! Scott Affre did an excellent job in guiding me through the application process and successfully getting my loan funded. Everything went smoothly and he was quick to respond to all my questions. Sc... Read More »
Review Posted 6/5/2015
Evette H.
Poor Customer Service
New American has been handling our loan for a few years. Everything was going ok until we signed up for auto draft payment and then, two (2) payments were taken out of our account which caused an overdraft plus fees to our checking account. After... Read More »
Review Posted 5/21/2015
Alfredo S.
Highly Recommend!!
This was our first time to refinance our home. Ronnie Richards and Amber Montalvo were GREAT and thorough in explaining the process to us. They answered all our questions and were quick to respond back! They made us feel at ease throughout the who... Read More »
Review Posted 5/19/2015
David H.
Thank you Ronnie & Kerissa!
We had a great experience working with Ronnie Richards and Kerissa Davis from New American Funding on the purchase of our first home. They were very knowledgeable with everything we needed to get done and made the experience seamless and easy. The... Read More »
Review Posted 4/28/2015
Lala D.
My mother wanted to refinance her mortagage and heard about New American Funding through the radio. She called and left a message and Ronnie Richards called her back. We came down and visited Ronnie in Orange County. He was professional, knowledga... Read More »
Review Posted 4/28/2015
Doris L.
I'm glad that I finally made that call to New American Funding. My process was nothing like I expected, which is a very good thing. Mr. Ronald Richards was a absolute angel during the entire process, I thank God for him. I sorry I don't remember t... Read More »
Review Posted 4/1/2015
Kathryn R.
Excellent experience thanks to Ronnie Richards and Ariane Almond!
We just closed and funded our VA cash out refinance with New American Funding. Ronnie Richards and Ariane Almond were the team that helped us from start to finish - every step of the way, and they were absolutely incredible! The customer service w... Read More »
Review Posted 3/31/2015
Ross K.
Great Experience
I worked with Ronnie Richards & Michelle Manresa. Both were very responsive and assisted me through the entire loan process. Was able to expedite my requests and made my loan process go super quick. Would love to do business with again. Read More »
Review Posted 3/24/2015
Akash M.
Mortgage Refinance
I worked with Ronnie Richards & Tiffany. He is an expert and He walked me through the entire process. They are very responsive and made my life easier. I would recommend them 200%. Read More »
Review Posted 3/11/2015
Livia D.
Mortgage Refinance eliminated Mortgage Insurance
I tried other lenders, and since my credit is borderline it was difficult to get refinanced. Most of them told me " NO " in the beginning, which was o.k. but one company said no problem had me pay for Appraisal 399 $ and after 4 weeks of waiting... Read More »
Review Posted 3/4/2015
Dan B.
AWFUL customer service, inept loan officers, LIES
I contacted New American Funding for a refinance into a conventional fixed mortgage in December. My loan officer was Hayden Bayouth, who started out very well. I supplied all my documentation and received loan disclosures on December 15th, which I... Read More »
Review Posted 2/25/2015
Tom C.
No issues getting a refi
Jack Duzdabanyan, Loan Officer and Sonia Mossa, Loan Processor were both professional, accurate and easy to deal with. I'd do business with them again. Read More »
Complaint Posted 2/23/2015
Phyllis S.
They are a nightmare to deal with
After 20 or more buys and refi. the worst company I have ever dealt with was New America Funding. Their underwriting is under and poorly staffed from my experience. The notary failed to get 3 signatures and I had to resend tax information 2 times.... Read More »
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Additional Business Information
Hours   Monday - Friday 7AM to 7PM, Saturday 6AM-12PM, Sunday 6AM-12PM Phone   (800) 450-2010 Address   14511 Myford Road, Suite 100
Tustin, CA 92780
Website Email
Contact   Jennette Landrum Other  
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