Heather L.'s review of Emergency Service Restoration, Inc.

Emergency Service Restoration, Inc.

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Customer Reviews & Ratings
Complaint Posted 6/21/2012
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Obscenely high fees and poor business practices
ERS was called by the technician with ARS plumbing who responded to a water heater leak in our house. They visited on two occasions, first to assess the water damage and set up a dryer in the garage and then again three days later to collect the dryers. On both of those occasions they explained the "need" for removing large sections of drywall and doing repairs which would have cost multiple thousands of dollars. After it was independently determined that such extensive measures were not needed, ERS removed their dryers and left. The total amount of time that technicians spent in the home was less than 60 min. However, they charged us over $1000 for this service. The bill was initially sent without any kind of itemization. After repeated requests for an itemized bill they sent a handwritten breakdown which included multiple fees for the same technician visit - e.g. a service fee, a dryer set up fee, an assessment fee, gas surcharge fee, etc. The excessive fees are out of line with ethical and responsible business practices and the aggressive approach to bill collecting (I was called to find out why I had not yet paid less than a week after the service and two days before the bill arrived in the mail), indicates that this is a model that has been pursued repeatedly at the expense of consumers and homeowners. Additionally, the apparent collusion with ARS and the promises about insurance coverage indicate that there may be ethical issues here with efforts to overcharge and defraud consumers and insurance companies.
Business's response - by Customer Supporton 11/20/2014
The customer in this case spoke to our President of Our company and stated that she had posted a bad review based upon comments based on her Insurance Adjuster. After reviewing the matter with he Customer she agreed that the comments posted were unfounded and stated she would retract the posting. Please remove this posting
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Additional Business Information
Hours   Phone   (800) 540-5532 Address   4435 West 153rd Street
Lawndale, CA 90266
Website   http://www.esr24.com Email  
Contact   K.D. Hartwell Other  
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