T G.'s review of LegalZoom.com


Customer Reviews & Ratings
Complaint Posted 11/11/2015
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Hidden Recurring Fees and Unauthorized Charges.
Pretty much all of their services have hidden, recurring fees that will automatically be charged to your card without per-authorization of any kind. I called to cancel the recurring charges and they charged me again later that same day, even after I had already received a cancellation notice email from them. When I called them they claimed to not even have records of the charges at all, even though they were on my account page, which, to top it all off, had the incorrect date for the charges. Bottom line, I will NEVER do business with them again and will advise everyone else to stay away as well. You will spend too much time filing credit card disputes to get your money back and it's not worth the hassle.
Business's response - by LegalZoomon 11/12/2015
It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact me back via help@legalzoom.com.
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday: 7 a.m.–4 p.m. PT Closed Sundays Phone   (323) 962-8600 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
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