Complaint
Posted 2/23/2021
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1 Review
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Trustlinker since 02/23/21
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WHITE PLAINS, NY
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Linda B.
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TERRIBLE !!!
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I paid LegalZoom for the my company dissolution. I was told it would take 3-4 weeks. I am on month 14 so far and it's not finalized as yet! I get a different agent each time and a supervisor is never available. Absolutely ridiculous! Read More »
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Complaint
Posted 7/29/2020
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1 Review
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Trustlinker since 07/29/20
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LINDEN, CA
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debra r.
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very unhappy!!
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I have used them several times over the years never any problem,but NOW I am selling our stock to another company I talked to them they walked me through the bylaws and resolutions, he even found everything with the filing of shares with state,I w... Read More »
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Complaint
Posted 2/21/2020
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1 Review
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0 Question
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Trustlinker since 02/21/20
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MENLO PARK, CA
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Alex V.
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unsavory business with shady practices
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I've registered for their LLC services for $170 per year, after some time they've bumped it to $400 without notifying me. Can't unsubscribe on the website, and over the phone the guy said if you block us on your credit card our collection agency w... Read More »
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Complaint
Posted 11/13/2019
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1 Review
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0 Question
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Trustlinker since 11/13/19
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HOT SPRINGS, VA
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Billie B.
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Legalzoom a "Nightmare" in the making
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I choice Legalzoom from a recommendation from a friend of mine. I had plenty of time for them to meet my goal to start my business date of Oct 1, 2019. Well how wrong was I. It is now 11/13/2019 and I still do not have my EIN tax or my Wholesale n... Read More »
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Complaint
Posted 9/10/2019
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1 Review
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Trustlinker since 09/10/19
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EAST ORANGE, NJ
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Hakim R.
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Complaint
Posted 10/29/2018
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1 Review
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0 Question
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Trustlinker since 10/29/18
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PORTLAND, OR
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Patrick G.
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Complaint
Posted 10/2/2018
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1 Review
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Trustlinker since 10/02/18
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OLYMPIA, WA
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Bill B.
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A costly nightmare
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if I COULD GIVE A 0, I WOULD. IF YOU EVER GIVE THEM YOUR CREDIT CARD YOU WILL NEVER GET THEM OFF YOUR BACK, EVEN IF THEY HAVE TO CHAGE THE EXPIRED CARD'S INFORMATION, THEY WILL CONTINUE TO BILL YOU. THEY ARE LIKE A VINARIAL INFECTION (WHICH I'VE N... Read More »
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Business's response - by LegalZoomon 10/2/2018
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Hi Bill, we hate to hear you are being charged for registered agent services after the state has dissolved your business or officially listed it as inactive. Unfortunately, the state does not automatically notify us of any entity status changes. W... Read More »
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Review
Posted 9/7/2018
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1 Review
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0 Question
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Trustlinker since 09/07/18
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COLTON, CA
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Tash G.
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Be aware!!!!
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On 8/10, I attempted to file an LLC, was very confused about the whole process and called several times ( a total of $254.00). I paid an installment amount of $84.67, but cancelled the order because I needed help with the process and understanding... Read More »
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Complaint
Posted 6/30/2017
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1
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0
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1 Review
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0 Question
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Trustlinker since 06/30/17
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PHOENIX, AZ
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Fulton C.
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Run from this service. Worse in corporate america.
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Made the mistake of using the for corporate and dba docs. Now 2 months into process and still no docs. Their customer in Texas is WORSE than dealing with an outsourced overseas company. Phoned the Secretary of State and they have no record of my d... Read More »
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Business's response - by LegalZoomon 7/6/2017
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We apologize for the experience you've had with LegalZoom regarding your package. Our goal is to make every customer happy with our products and service, we clearly missed the mark this time. I want to resolve this for you. I'll be happy to answer... Read More »
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Complaint
Posted 6/9/2017
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1 Review
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0 Question
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Trustlinker since 06/09/17
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BELLEVUE, WA
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Andrea C.
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The Worst Customer Service
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I was in the middle of filling out my DBA application form online and a customer service rep called to ask if I had any questions with the application. I asked a couple of questions and got really rude answers. The rep seemed frustrated and ended... Read More »
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Review
Posted 4/26/2017
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1
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0
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1 Review
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Trustlinker since 04/26/17
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LOS ANGELES, CA
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Nel L.
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SCAM company.... needed a simple will, DON'T USE THEM!!
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I emailed them for a simple will, needed to make 1 change and took 2 weeks to get an response
called to cancel their "Legal Advantage Plus" service, having a hard time cancelling their monthly
"service"
I actually could have done this simple will... Read More »
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Business's response - by LegalZoomon 4/27/2017
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Hi Nel, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: help@... Read More »
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Review
Posted 4/12/2017
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1
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0
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1 Review
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Trustlinker since 04/12/17
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HAUULA, HI
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David H.
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I wanted the simplest of services and received a bogus shakedown for more money.
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I wanted a simple Power of Attorney and a will. Something that would look professional as opposed to Office Max documents (and nothing wrong with OM documents, they APPEAR less than professional. I paid the price for both, $74 bucks and even bough... Read More »
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Business's response - by LegalZoomon 4/19/2017
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Hi David, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: hel... Read More »
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Complaint
Posted 4/3/2017
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1
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1 Review
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1 Profile View
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Trustlinker since 04/03/17
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MANISTEE, MI
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Tina B.
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Legal Zoom is a scamming internet company!
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My husband signed up for Legal Zoom back on 10/15/2016. It was our understanding that Legal Zoom was able to create a Last Will and Testament for the flat rate of $79.00. However, when we attempted to put in our information and our wishes the prog... Read More »
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Business's response - by LegalZoomon 4/4/2017
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Hi Tina, we are sorry to hear that you were being charged for a service that you were unaware of. If you specified you did not want to participate in the subscription plan, that's our mistake and we would like an opportunity to make things right.... Read More »
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Complaint
Posted 1/30/2017
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1
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0
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1 Review
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Trustlinker since 01/30/17
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CHARLOTTE, NC
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Trevor B.
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Horrible Service
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I used Legal Zoom to help a client set up an S-corp in South Carolina. This can be done instantly if you go online. It has been almost a month and they are still showing us in "delayed" status. They did not have to get a federal tax ID, but simply... Read More »
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Business's response - by LegalZoomon 1/30/2017
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We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: help@legalzoo... Read More »
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Complaint
Posted 12/5/2016
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1
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0
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1 Review
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0 Question
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Trustlinker since 12/05/16
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POTWIN, KS
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Clyde V.
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Try to cancel? Better make sure you don't use the site.
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I signed up for a free trial of the business compliance calendar. When I decided I didn't want to use it I used the account section of the website and pressed the cancel button. Thinking it was cancelled I was charged a week later. I logged back i... Read More »
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Business's response - by LegalZoomon 12/6/2016
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We're sorry about what occurred with your order and with your customer service experience. Usually things go more smoothly and we apologize that you experienced us at less than our best. It is very important to us that our customers are happy with... Read More »
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Complaint
Posted 11/10/2016
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1
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0
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1 Review
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Trustlinker since 11/10/16
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HONESDALE, PA
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Glenn C.
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Legal Zoom-Stay Away Hidden Fees!!!!!!!!!!!!!!!!!!!!!!!!!!!
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They advertise an LLC for about $149.00
I added a few options and opted to pay over 3 months.
This was going to put me approx. $181.00each month over 3 months.
Quite a bit more than the $149.00 I started out with but-ok I added options.
Since then... Read More »
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Business's response - by LegalZoomon 11/10/2016
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It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. I am very sorry for any inconvenience and I’d like to help with a resoluti... Read More »
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Complaint
Posted 1/26/2016
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1
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0
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1 Review
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Trustlinker since 01/26/16
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YUCAIPA, CA
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Martha M.
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Phone HELPPPP
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Ok I could go on & on but I'll try my best to make this short. Yesterday I started calling them at 12:10 in the afternoon. Made 3 calls overall. First call after waiting over an hour for a real person they told me they had to transfer me to anothe... Read More »
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Business's response - by LegalZoomon 1/26/2016
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We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. You definitely deserve better & we would like the opportunity to try to make things right. Please contact the social... Read More »
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Complaint
Posted 12/30/2015
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1
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0
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1 Review
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Trustlinker since 12/30/15
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UPLAND, CA
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Janet A.
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SLOWWWW help with Statement of Information
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Legal Zoom indicated that they'd filed my Statement of Information with California on Oct. 9th. I never received a filed copy. Consequently, we've been operating our business for nearly 3 months without a bank account. When I asked for a copy of t... Read More »
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Business's response - by LegalZoomon 1/4/2016
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It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We would like to review your situation further and try to make things right... Read More »
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Complaint
Posted 12/1/2015
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1
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0
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1 Review
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Trustlinker since 12/01/15
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BENSALEM, PA
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Keith M.
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Missing state help for LLC
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So i paid all of this money for them to get my LLC filed and official through the govt. BUT nothing all all for the state EIN or tax id's for my state. I called into support and the guy said i didnt pay for state help and i had to do it myself. If... Read More »
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Business's response - by LegalZoomon 12/2/2015
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We apologize for the experience you've had with LegalZoom regarding your order. Our goal is to make every customer happy with our products and service, we clearly missed the mark this time. I want to help make things right. I'll be happy to answer... Read More »
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Complaint
Posted 11/11/2015
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1
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0
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1 Review
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Trustlinker since 11/11/15
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CARY, NC
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T G.
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Hidden Recurring Fees and Unauthorized Charges.
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Pretty much all of their services have hidden, recurring fees that will automatically be charged to your card without per-authorization of any kind.
I called to cancel the recurring charges and they charged me again later that same day, even afte... Read More »
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Business's response - by LegalZoomon 11/12/2015
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It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact me back via help@legalzoom.com. Read More »
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