Clyde V.'s review of LegalZoom.com

LegalZoom.com

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Customer Reviews & Ratings
Complaint Posted 12/5/2016
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Try to cancel? Better make sure you don't use the site.
I signed up for a free trial of the business compliance calendar. When I decided I didn't want to use it I used the account section of the website and pressed the cancel button. Thinking it was cancelled I was charged a week later. I logged back into the site and it says the sub is still active! Pressing cancel does little more than refresh the page. Called customer service and got the run around "I can't help you with billing, anything else I can help you with?" What else is there! Terrible experience and impossible to get billing on the phone.
 
 
Business's response - by LegalZoomon 12/6/2016
We're sorry about what occurred with your order and with your customer service experience. Usually things go more smoothly and we apologize that you experienced us at less than our best. It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please feel free to contact me directly at help@legalzoom.com.
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday: 7 a.m.–4 p.m. PT Closed Sundays Phone   (323) 962-8600 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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