John M.'s review of A T K North America

A T K North America

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Complaint Posted 5/29/2018
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Engine installed may 15th would not run - timing issues - the installation company trying to do all it can to get ATK to send replacement engine. I spoke with ATK warranty person several times. On May 22nd he agrees to send another engine but does not. Today, May 29th still no replacement engine received. I call again, warranty representative says he sent request to his supervisor but it was not yet approved. ATK is blaming problem on the installer. The installer has replaced 6000 engines and reconfirms this is a timing issue and a definite manufacturing defect. At this point, I am cutting my losses and have instructed the installer to get that ATK engine out of my truck. We are going to order another engine from a reputable manufacturer.
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Additional Business Information
Hours   Phone   (714) 850-1544 Address   1102 North Carrier Parkway
Grand Prairie, TX 75080
Website Email
Contact   Keith Bousman Other  
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