Judy M.'s review of Acapulco Travel and Tours, Inc.

Acapulco Travel and Tours, Inc.

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Customer Reviews & Ratings
Complaint Posted 5/12/2010
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Review 5/12/2010
I have worked with this company a number of times and most of the time, employees have been responsive and professional. The last time, their representative located out of a different office cancelled a reservation without authorization and then lied about doing so. With the amount of travel agencies available, I would definitely take my business elsewhere. Mistakes can happen, but how a company responds to errors is what is important. This company is unprofessional to a whole new level.
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Additional Business Information
Hours   Phone   (949) 215-3636 Address   26501 Rancho Parkway Suite 101
Lake Forest, CA 92630
Website   http://www.acatravel.com Email   fernando@acatravel.com
Contact   Fernando Arenado Other  
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