Enrique P.'s review of Agent Image

Agent Image

Customer Reviews & Ratings
Complaint Posted 8/31/2011
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Review 8/31/2011
Well, I acquired my website with A.I. Almost 2 years ago. It has not worked for me so far. Very complicated, hard to use and not intuitive "do it yourself/edit your website"functions. I remember some months ago I sent an email requesting info to cancel or help improving... NO IMMEDIATE ANSWER. I tried again and then the person in charge of contacting me -despite of doing it- she took too long and I was discourage at the time to even reply since that look so unprofessional. They took really long and then we were back and forth, one of the emails went to junk mail.. I continue to have the website but I am extremely dissatisfied with the website itself. Not blaming anybody but the website itself did not work for me. I wanted something I can update, modify, replace, add content in an EASY WAY, but this is in no way easy. Sometimes we do not follow up on our own issues, that is true. But what should we have issues in the first time? So these websites are good for image, but not for interaction. now, I will be cancelling soon... Hopefully the cancellation does not turn uncomfortable.
Business's response - on 11/10/2011
We just talked to Enrique and he wants to have a guide on how to make necessary changes on his site. We explained to him that he has a dedicated Support Rep assigned to him who could definitely assist him on any concern regarding his site. We'll make sure that he will be guided properly moving forward. Enrique was glad for the follow-up call and will expect the e-mail from his dedicated support rep for instructions.
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Additional Business Information
Hours   Mon - Fri 6:00 am - 6:00 pm Phone   (800) 979-5799 Address   1700 East Walnut Avenue Suite 240
El Segundo, CA 90245
Website   http://www.agentimage.com Email   michael.martinez@agentimage.com
Contact   Michael Martinez, Client Relations Manager Other  
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