R R.'s review of Anasazi Leather Furniture

Anasazi Leather Furniture

Preferred Members
Furniture Bank Factory Outlet
5.0 star rating 226 miles
LA Contempo / Sofabed Center
5.0 star rating 2279 miles
La Popular Furniture
3.5 star rating 2287 miles
Reeds Furniture
2300 miles
         
Customer Reviews & Ratings
Review Posted 4/29/2017
. 2
. 0
Poor Issue Resolution and Customer Service
The staff was great when buying but when it came to issue resolution the experience was horrible. Spent a good deal of money and purchased two leather couches (one with a sleeper) and a table. We purchased conditioner from them, as well. When conditioning the couch, they told us to use the cleaner on, the color came off on the rag. I made multiple attempts to get answers/resolution from Rachel. She assured me she, or the owner Lance, would call me back. After multiple attempts, with no return calls, I finally got Lance on the phone. The worst customer service experience I've ever had. I explained I had called with no response. Not even an I'm sorry. He glossed over that and asked what the problem was. I explained it. He asked if I scrubbed it, I said no. He asked what was on it and I said a drop of a drink. His tone immediately changed, and he because very loud and aggressive. He said if I had damaged the finish it was not his to fix. His cleaner wouldn't do that. I asked what he meant I damaged the finish and he proceeded to loudly tell me that spilling alcohol on it voids the warranty. I told him I didn't spill alcohol, he again yelled that he heard me say I spilled alcohol on it. I told him I said drink. Not everyone assumes a drink means alcohol. It was probably a spot of juice. He was still surly and told me to bring the cushion in on a Mon., Tues or Wed. I explained we live about 90 minutes away and can't get there by closing time on those dates and he told me he couldn't help me then. Nothing I can do about it now but I would hate for anyone else to be in the same situation after spending a fortune on furniture. A total fail.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (505) 883-1200 Address   3301 Menaul Blvd NE
Albuquerque, NM 87107
Website   http://www.anasazileather.com Email  
Contact   Lance Riedl, President Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.