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Review 12/11/2009
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I have 2 Apple tv's that both stopped HDMI switching after the recent 3.0 software update. I tried to request help on Apple's website and was told I would be charged a fee for support, even though I purchased the Apple tv's less than 6 months ago. Thus, I wrote to the BBB about the problem. Apple wrote back and stated that I should continue to update the software on my Apple tv. I stated that I needed a less vague answer, and they responded that they considered the matter closed. What kind of support is that? I still have a problem and they consider the matter closed? This is not the first time I've gotten this kind of response from Apple support.
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