Lisa S.'s review of BJ Global Direct, Inc.

BJ Global Direct, Inc.

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Customer Reviews & Ratings
Review Posted 9/29/2009
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Review 9/29/2009
My husband ordered 2 pairs of jeans by phone and was not given the total of the order that was to be charged to my credit card account. After 1/2 dozen calls to their "customer service" number to try to find out what the total charge would be, I gave up. They put you on a voicemail merry-go-round and never answer the phone. I spent over 30 minutes on hold each time I called. There is also no option to leave a message although they claim there is. I have decided to cancel the order after reading up on this company's history and seen all the complaints about it. I sent the cancellation through their website www.ubuyez.com since they refuse to answer the phone. Let's see if the order gets cancelled and my card not charged. By law, I should have up to 3 business days to cancel without incurring any charges. Yet the auto-response I received states that any cancellations after 24 hours have to be credited back to my account. Their whole return policy sound bogus and slanted in their favor.
 
 
 
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Additional Business Information
Hours   Phone   (949) 753-1111 Address   8645 Research Drive
Irvine, CA 92618
Website   http://www.bjgd.com Email   brandi@kymaro.com
Contact   Brandi Swenson Other  
 
 
 
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