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Review 7/1/2011
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Everything about Banana hobby's bad service and rotten business ethics you've heard about is absolutely true. I ordered the 64mm BZ 35 ARF jet kit from them what arrived was the 50mm BZ 35 ARF jet which is half the price and was missing the sticker kit and black jet cowling fascia. I emailed them numerous times to no avail. I finally spent somewhere around the neighborhood of 2 hours speaking with customer service primarily Crystal who after emailing her about 10 pics of the plane I received including using a ruler to show the fan assembly is 50MM, then after stating she understood what the problem was decided to email me saying they'd mail me a fan assembly and cowling... for the 64mm model. I finally went to the online assistance and spent somewhere around 45 minutes to an hour with MARRY. It was a nightmare. The woman was either retarded or giving me the runaround. I can understand misinterpreting speech or a verbal conversation but when the problem is spelled right out in front of you in clear english then there's a problem. So, after MARRY stated on the online window that a refund for the difference in price would be issued and missing parts would be sent and that she'd seen all of the photo's i'd emailed... I receive an email the next day from.... MARRY stating they would require photos of the plane and such and such.
So after all this runaround and lip service I spent an entire night on facebook flaming them and posting on anyone and everyone's post inquiring about products since that would automatically let a very large group know there's an update to their post... alerting them to the fact Banana Hobby's business ethics and BBB rating is beyond bad. I even posted the pics and screen shots of all the pics and emails and online web assistance that had transpired.
STAY AWAY FROM BANANAHOBBY.COM, BANANA HOBBY. THIEVES and Liars.
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