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Harassment and Badgering for Complaining
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Feb 2014: Blue tax offers a Workbook for $49.95 as a do it yourself tax relief plan. I ordered the workbook and received NO communication from Blue Tax other than my paypal receipt showing I had purchased it. I waited 2 weeks and did not receive the book.
I reported the issue to Paypal , requested a refund or confirmation of shipping and got an email from Todd Lewis (owner of bluetax) with an apology and "here's your e-book". I escalated my issue to a claim with Paypal and got a rude email from Todd who said
he emailed me the book 3 days earlier. Sorry, Todd, I still don't have the book! I was also working with 2 other reps., John and then David, who quoted $4000 for tax services. Wondering if the tax preparation was equally as dubious as the mysterious Workbook
/Ebook I never received, I told them that I thought Todd was a jerk and I had decided not to use their services. Todd Lewis got a copy of the email I sent to John and David and called me THREE TIMES in less than 10 minutes to agrue, yell and badger me for
expressing my opinion of him. I told him not to call me again on the 2nd phone call or I would report the harassment. He called a third time to continue his harassment, so here I am. They still have not refunded my $49.95 for the Workbook that isn't, and I
don't feel comfortable paying them $4K to do my taxes. I have not signed any contracts with Blue Tax nor will I ever if they treat their customers like this. Shame on you Todd Lewis, bad Business all the way around.
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