Ana F.'s review of Brandsmart USA

Brandsmart USA

         
Customer Reviews & Ratings
Complaint Posted 1/4/2010
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Review 1/4/2010
On December 19th, 2009 my boyfriend and I purchased a 32” LG HD LCD TV. I was asked to pick up the television from the warehouse. At the warehouse I was shown the front of the television and then the TV was placed inside the box by the warehouse employee. At no time did I feel it necessary to inspect the television completely or to confirm that the serial number on the box matched the serial number on the television. Since this television was purchased as a gift it was left in the box. The box was not opened again and the television was not inspected until January 2nd because I was on vacation. On January 2nd I realized that the television inside the box was a floor model and was scratched on the sides. The box is also missing the remote control for the television. I went to the store where the television was purchased and requested an exchange. I was told by the store employee that the serial number of the television inside the box did not match the serial number on the box and an exchange was not possible. I requested to speak to a manager who informed me of the same thing. I then requested to speak to a store manager. I waited for over an hour for the store manager to speak to me. At no time during the wait was I approached by anyone to let me know what the delay was. When the store manager appeared after an hour I was told that the television inside the box was not the television I had purchased. I found this statement very insulting and requested proof of what he was saying. He told me the video from the warehouse proved this was in fact what had happened. Since he was accusing me of either stealing or scamming the store I asked if I could see the video with a store security. He then informed me that if he called security it was to escort me out of the store. I called Metro-Dade Police to try to clear up the matter. The officers asked to see the video and according to them they can see the warehouse employee’s back. They see him taking a television out of the box and me nodding yes and then loading the television in the car. I purchased a brand new item from a big department store and never expected to be involved in this ordeal. STAY AWAY FROM BRANDSMART!!!
 
 
Business's response - by Eydieon 1/18/2010
Dear Ana F, In regards to your review, you had sent me a letter on January 4,2010. After further review on this matter we did authorize an exchange for you. In fact our records do indicate an exchange was completed on January 6, 2010. If I can be of any further assistance, please do not hesitate to contact me directly. Sincerely, Eydie Bowe VP of Customer Operations BrandsMart U.S.A. 954-797-4000
 
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Additional Business Information
Hours   Phone   (954) 797-4000 Address   3200 SW 42 St.
Fort Lauderdale, FL 33312
Website   http://www.brandsmartusa.com Email   eydie.bowe@bm1.brandsmart.com
Contact   New Contact Other  
 
 
 
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