Joseph P.'s review of Budget Van Lines, Inc.

Budget Van Lines, Inc.

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Customer Reviews & Ratings
Complaint Posted 2/17/2010
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Review 2/17/2010
I booked a move with this company after speaking with Alvin, their sales person, who assured me that they only use "top rated" companies. I am not sure what rating system they use because the company that called to confirm the move (who announced he would be late)is F rated with the BBB. I also reviewed other scathing complaints that caused me to call Budget and cancel that mover. Alvin told me not to worry, he would find another "top rated" company to meet my schedule. It is now 3:30 in the afternoon on "moving day".
I still do not have a mover and I close on my current home tomorrow morning. The new owners are having their stuff delivered. My house is still full of my stuff! Needless to say, I have called Budget many times. When you actually speak to someone, they appear to care. They promise to call you right back or keep you updated, but it is all a lie. I left Alvin 19 phone messages and still have not heard from him. I have spoken with their operations manager and their east coast dispatch manager. Again, very professional, again, they never call you back. I guess it's the old adage "you get what you pay for"! Beware of this company!!!! There is a reason that they also are F rated by the BBB.
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Additional Business Information
Hours   Phone   (646) 873-6676 Address   5150 Wilshire Blvd. 4th Floor
Los Angeles, CA 90036
Website Email;
Contact   Jason Romrell Other  
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