Lisa M.'s review of Budget Van Lines, Inc.

Budget Van Lines, Inc.

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Customer Reviews & Ratings
Complaint Posted 6/29/2010
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Review 6/29/2010
Please do not use this company... June 2010
Horrible Horrible Customer Service
Terrible business Practices.. It appears they have changed their address and name several times to hide from the onslaught of bad reviews.

They refuse to return calls when something goes wrong...

They left my daughter, son in law and 6 month old stranded without movers to pick up their furniture... while they were traveling cross country to their new home.

Oh my - My daughter and son in law hired them to move them from Illinois to Arizona. The scheduled pick up was for Friday or Saturday and they assured they would call 24 hours before pick up. No call on Thursday and then no call on Friday. Called 15 times before we could get someone and then they told us they did not have a truck available. We told them we would cancel and move it ourselves or find another company, but the salesman, Alan Katz insisted that he would make it right and we would have movers on Monday. My daughter and her 6 month old baby flew to Orlando to stay with us while her husband drove cross country. My son in law was concerned and told Budget that he needed to leave on Saturday and they assured him NO Problem, the truck will be at your house on Monday to pick up your move. Again no calls came advising when they would arrive. No answers on Sunday and finally Monday we had to pretend to be a new customer just to get someone on the line. We were told NO truck was available and they were not going to be able to move us. Unfortunately, my son in law is already in Arizona and we were only able to talk to dispatch. Never received any calls from the salesperson or the Corporate office, even after sending two emails and leaving numerous messages. This company has no regard for you or your family... They have left us in a horrible situation and now we are working to find another company to make this move.
 
 
 
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Additional Business Information
Hours   Phone   (646) 873-6676 Address   5150 Wilshire Blvd. 4th Floor
Los Angeles, CA 90036
Website   http://www.budgetvanlines.com Email   jason.r@budgetvanlines.com; sean@budgetvanlines.com
Contact   Jason Romrell Other  
 
 
 
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