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Quality Wigs? Horrible Wigs, Horrible Service!
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I purchased a custom made full lace mongolian human hair wig w/ glueless cap for my daughter. The wig is supposed to look as if it grown from her scalp. She has SLE Lupus and lost most of her hair. I wanted her to have a natural looking human hair wig
that she could feel comfortable wearing. When we received the wig, it was soft and nice. Well less than 2 weeks of having it the hair began shedding and tangling very badly. This wig cost over $800.00. The hair line looks very un-natural and my daughter was
left feeling horrible. We reached out to the company via email on Apr 12, 2013 (two weeks after receiving the hair) in search of an amicable resolution. They finally replied to us on Apr 19, 2013 stating that we ordered double processed hair (curly and colored)
therefore that caused the hair to be ruined. They suggested we wash and condition it to try and revive it. Now, I'm not new to the world of human hair, and understand that things can happen. However, in the business of human hair, it's known for alterations
being done to the hair and the hair still has life well beyond 2 weeks. Willing to accept some of the responsibility,we did as instructed and washed and deep conditioned the wig. Well, this only made matters worse as the hair matted and the cap shrunk and
now it can't be worn at all. This was supposed to be a high end quality product that lasted at least a year. It only lasted 2 weeks. We sent a follow-up email and the response from them was shocking. They insulted my character and the tone of it was very accusatory.
I'll be more than happy to share those with anyone who would like to see. At this point i'm filing a dispute with my bank and returning the wig. They never made an attempt to resolve this. I truly believe the hair is not human hair and they are selling synthetic
hair. The emails I received from them were very unprofessional. They need someone to come and teach a class on the art of customer service.
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