Evelyn's review of Camel Moving and Storage

Camel Moving and Storage

         
Customer Reviews & Ratings
Complaint Posted 4/3/2008
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Review 4/3/2008
My husband and I hired this company to do our move last month. The movers were over an hour late. They damaged several of our electronics by yanking on the electrical cords. They chipped our coffee table bringing it into the house. We had a hard time communicating with the movers because they didn't speak much english. My husband contacted the company to let them know what happened and they didn't seem to care at all about our problems. They defended the movers rather than listen to our concerns. I tried to find a corporate phone number and was unsuccessful. In our google search we did find numerous complaints about poor customer service both before and after the move. We even saw that some of the customers spoke with the same people we did. We've told most of our friends (and enemies lol) to pass this message along. Don't use Camel Moving and Storage. Try to do a google search and see what you can find out about a company before hand. We can't change the past but hopefully we can prevent someone else from going through what we went through with this company.
 
 
Business's response - by LaurieSon 7/26/2008
Our movers all speak English and do their best for our customers. Our corporate office tel. # is toll free 800-801-2263 and can be found on the internet, in a telephone book, via the BBB or on our website. I would like to know who you spoke to in our office in order to investigate this matter as usually our staff is extremely efficient at assisting customers and will talk to the moving foreman on the spot. Concerning the electrical cords, I understand that there was no damage. Concerning the coffee table you should have called us to file a claim. If you still wish to do this please call me, Laurie and.. I also suggest that potential customers google us and they will find that we are a great company which is hightly rated in the BBB!
 
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Additional Business Information
Hours   Representatives at your service 7 days a week. Phone   (800) 801-2263 Address   12115 Magnolia Blvd., Suite 324
North Hollywood, CA 91607
Website   http://www.camelmoving.com Email   ayal@camelmoving.com
Contact   Al Chavoinik Other  
 
 
 
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