terri B.'s review of Caribbean Cruise Line

Caribbean Cruise Line

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Eros Tours & Travel, Inc.
3.4 star rating 1949 miles
5.0 star rating 1950 miles
1966 miles
1.0 star rating 1966 miles
Customer Reviews & Ratings
Review Posted 3/29/2010
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Review 3/29/2010
This company is nothing more than a scam! I won a 2 day cruise and called to book my dates. I was told that I had to pay upfront "Port Charges" which I did and went ahead and booked the cruise. I received a letter confirming my dates, The port I would be leaving out and the destination. So I went ahead and booked a hotel for the night before, took time off from work, made all my preparations to go. I called them 3 weeks before cruise to ask some questions and was then told that my entire cruise was changed!!!! The dates, the port it left from and even the destination!!! I was not able to get my hotel changed and the money I paid for it was non refundable... They also refused to give me back my money!!!! I then agreed to try and plead with the hotel to make the change and they re-booked me for another date.. I called back to confirm again after talking to the hotel and then they told me they made a mistake! The new date they gave me was overbooked!!! So now because "technically" I was the one that canceled my cruise, they refuse a refund, won't even give me back my "Port Charges" I later found out hundreds of people have been scammed the scam way, They keep changing your dates on you until you have no choice but to cancel and then they keep your money. DO NOT DEAL WITH THEM!!!!!
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Additional Business Information
Hours   Phone   (800) 586-6693 Address   531 SE 5th Court
Pompano Beach, FL 33060
Website   http://www.bahamascruiseregistration.com Email   Robby.Birnbaum@gmlaw.com
Contact   Robby H. Birnbaum, Esq. Other  
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