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Destroyed my beautiful piano and could care less
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Worst experience ever. I needed to move a small 2 bedroom house to an apartment. The move was about 15 miles. I have an expensive piano and I asked them if they were experienced in moving pianos. They informed me that it would not be a problem. On the day of the move I told them the piano was the most important item and needed to be treated with extra care. They said no problem. They only used one strap in the truck and when they took a turn the piano broke through the straps and landed on my studio desk obliterating it. The piano suffered extensive damage including a cracked sound board (devaluing it in the worst way). They fall also smashed a huge mirror that was attached to bedroom furniture.
They told me we were only going 15 miles so I didn't need to get the expensive insurance and to just sign off on the cheaper insurance.
I didn't flip out on the movers.. I truly don't believe that they wanted that to happen.. in fact I tipped the 3 of them.. 20%. All I asked them was to make sure they reported this and helped get my piano fixed.
It was nearly impossible to get any type of response from the moving company and they didn't even refund me the extra money I paid for the piano move. They referred me to a BS website where I would get virtually nothing back AND they would take the piano because it was considered a "loss". They told me the studio desk would not be covered because it was made of particle board.. I said "it would have been fine if you HADN'T DROPPED A PIANO ON IT".
The reviews of the terrible company are accurate. They are a terribly company who will take your money and run.
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