Adrian B.'s review of Inc Inc

Customer Reviews & Ratings
Review Posted 7/16/2021
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Chad is great!
Chad is great! I’m a repeat customer and have ordered multiple times from, and I have never had any problems. It’s important to understand that this is a small business — by which I mean, it seems to be Chad Chilstrom running the business office in Wyoming and his son/relatives/employees at the warehouse in Palmer, Alaska, due to their favorable tax laws. His business is primarily focused on resellers, large repeat orders from businesses that will re-sell the tools at a retail mark-up, but aside from distribution, he also sells direct to consumers. I’ve never had a problem. After I place an order, it typically ships out within a matter of days, and I have it within a week. Many tools are in stock in the warehouse (as is accurately indicated on the website). If the tools are not in stock, they must be ordered from the manufacturer, and it may take longer, and you just have to expect this. This is the same with all the German tool distributors. Sometimes, you may get a delay as a result of a backorder or even a cancelation due to an item no longer being made. There is NO difference with ChadsToolBox and other distributors in this regard, except that other businesses will notify you immediately of any issues; whereas you may need to follow up with Chad to check if there will be any delays. I’ve done this before, and that way I know when to expect an item will be shipped. The website uses a pseudo-“Text” customer support, which is actually e-mail. You’re not going to have someone respond within seconds, because Customer Support is … just Chad, replying to emails. He usually replies in an hour, but I have had to wait as long as eight hours for an email back. So, in summary, it’s all about appropriate expectations. is a VERY small business run by Chad and his family. The tools you get are genuine, and you will generally get them within a week — the same as Zoro, KCTool, etc. However, you will be paying much lower prices in most cases with Chad; the trade off is that there are no fancy giveaways, the website is a bit difficult to navigate (have the manufacturer’s model number handy to help you find what you are looking for!), and Customer Service is not like Amazon. If those things are important to you, you may be better off elsewhere, but if you want to support a real small business owner, then I recommend ChadsToolBox!
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Additional Business Information
Hours   Phone   (877) 456-4739 Address   PO Box 876084,
Wasilla, AK 99687-6084
Website Email
Contact   Chad Chilstrom Other  
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