BellaBella's review of Chic Jewelry, Inc

Chic Jewelry, Inc

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Complaint Posted 3/23/2010
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Review 3/23/2010
I requested a custom made ring which took about 3 weeks to create. The ring came and two stones were not set correctly. The band was also crooked, which might be contributing to the mis-setting of the stones. I returned it and they reset the two stones, but did not fix the band. About two months later, one stone fell out of the band. I returned it and they replaced the stone, free of charge. However, two months after that, another stone fell out of the band, and I had to send it back again. Once I received it back, it took about five months and two more stones fell out of the band. This time I sent it back with a letter mentioning the two times prior I had had to have them repair my ring. There was no response to my letter and they also made me pay $30 for a setting and shipping fee- $10 for setting and $20 for shipping. I am quite dissatisfied with this company- the quality of my ring is barely acceptable. I'm not a jeweler but I can definitely tell that this ring has not been made correctly because of the malformations in the band. I would not recommend this jeweler if you are looking for a quality piece of jewelry.
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Additional Business Information
Hours   Monday - Friday 10:00 a.m. - 5:00 p.m. Online service is available 24 hours a day 7 days a week. Phone   (213) 627-7002 Address   411 West 7th Street Suite 404
Los Angeles, CA 90014
Website Email
Contact   Ophelia Muradian Other  
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