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Friendly, professional and effective
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I had a great experience working with Vance and Greg from CYOL on my cash-out refi. Over the summer, I tried to refinance with different company that was so unresponsive, disorganized and uncommunicative that my 60 day rate lock expired (which they would have been happy to extend...for an additional fee). I was a little hesitant to try another online company but after reading good reviews about CYOL, I decided to give them a try. From the very start, Vance and Greg were fantastic. Vance was personable and warm every minute that we spoke and kept me up-to-date on what materials were needed and when to keep the process moving along. When online forms needed completing, Vance offered to walk me through the steps on the phone (their forms are very user-friendly, so it was not necessary but a helpful offer nonetheless). Greg consistently sent email updates on the materials that they received, any information still needed and what timelines I could expect. When scheduling issues arose with my appraiser and notary (not CYOL employees, but local contractors), both Vance and Greg jumped on it immediately and resolved both issues the same day--from an entirely different state. I would highly recommend CYOL in general and these 2 in particular to anyone looking for loan. They made the process as easy and efficient as possible and I knew that they were always there if I needed them.
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