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Tours badly booked
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I have just returned home from a vacation to Costa Rica organized by a Costa Rican Vacation travel consultants. Overall the vacation was satisfactory. I was impressed with the efficient and friendly pick-up and drop off for our travel between locations and tours. I agree with the review below, that this service is very pricey, though. There was a mix-up at our second hotel, but after I made several calls to client services, they did resolve the issue (note that it took several calls back and forth with them). There is one issue that I was very unsatisfied with. We had two tours booked in Tamarindo - a diving tour and a snorkeling tour. Before we left, I had some questions for our travel consultant (Aidan Mullan) about the length and destination of these tours, but I did not receive a response from him. So when we went on the diving tour, I spoke to the tour operators and found out that the snorkeling tour was the same boat and went to the same location as the diving tour (they include both divers and snorkelers on the boat together) - this was very disappointing as we would basically be repeating the same tour twice (and paying twice!). I called client services when we returned from the diving tour, but they said that 24 hours was not enough notice to cancel or rebook a snorkeling tour to a different destination. I am very dissatisfied that the travel consultant did a poor job of booking these tours - there should have been another snorkeling tour organized to a different destination. Travel consultants need to be more diligent in booking a variety of tours and not just booking the same tour twice for their convenience.
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